Smart PC Repair

If there was a «no star» option, I’d choose that. I will NEVER use this company for a PC repair again. Luciano was the technician that came to pick up my laptop (on a Sunday) and he was so unprofessional throughout the entire experience. He called a few hours after pickup to tell me that an additional part needed to be replaced but it had to be special ordered and could take several days. When I asked I he could just bring my property back so I could look into other options, he said he had taken it to the Astoria office (I thought it was in Soho). So I agreed the the special order and he said the part would be there by the following Friday at the very latest. It wasn’t ideal but if I had my computer back before I left for vacation the next Sunday, I could deal with it. I called when Friday came more than 10 times and when Luciano finally picked up he said he had left the office for the day and that the part that came in was the wrong one and the company was sending another. So, no one was going to call me to deliver this update?! RUDE! So I asked when it would be done, he said he didn’t know. I went on vacation without my laptop and without knowing what was happening. I called several times while I was gone with no answer and no way to leave a message. When I did finally get an answer (on a Wednesday, 5 days past the original completion date), he said the shipping was taking a long time and the part was stuck somewhere in transit. He did not know when it would come. Again, no one called me with this information, I had to chase them down. I would be arriving back in NYC on Friday night so I hoped it would be done by Saturday so he could return it to me before I had to go back to school on Monday. On Saturday the part still had not arrived and he said it should be Monday (this would mean they had my property to 2 weeks). On Monday I called at 3pm and the part had not been delivered but was expected by the end of the day. At 7pm, Luciano called me to say the repair was complete and he could bring it to me the next day. I agreed. Then he called back at 9:30pm ON A MONDAY to ask if he could bring it to me right then. I really wanted my laptop so I agreed and went to the ATM. The exchange was messy and led to an altercation that I will not discuss in this review. PLEASE, NEVER NEVER USE THIS SERVICE!

This company is a SCAM!!! MY computer at my store did not turn on. Luciano took my computer and told me we had a power surge and the mother board needed to be be replaced. We paid in cash $ 320 to fix it. Not even 24 hours after he fixed the computer it will not turn on again. He said we had another power surge and now the hard drive needed to be replaced. He gave us a 1 year warranty with the first service but that doesn’t cover it. He now wants $ 424 for data recovery and new hard drive. He only takes cash too! After he supposedly fixed it the second time I had someone else look at my computer and both the mother board and hard drive are old. And someone installed a program called WPRECONFIGURE. This program shuts off the computer and you can not turn it back on manually. This company is a SCAM! They should not be in business.

by aaron 10/​27/​2009
This company was beyond unprofessional. I originally called them on the phone, and I was told the repair I needed would cost a total of $ 150, a reasonable price. I asked how long it would take to fix, and was informed the repair would take no more than three days.
After many phone calls, where I was told parts were being ordered and sent back and ordered again, I was finally informed that my computer was ready to be picked up… TEN DAYS LATER. But this wasn’t the worst part, oh no, then the guy on the phone tells me it’ll be $ 150 for the LABOR plus another $ 45 for the part! Never, during any of our MANY conversations did he let me know the part we were waiting for all this time would cost an extra $ 45. I asked if he could give me a discount seeing as how they installed a part before ever consulting with me about incurring further charges, and he told me there was no negotiating, and if I didn’t pay the full price, he would not give my property back to me.
I consulted a lawyer and was informed that, indeed, this was definitely an illegal practice, but that it wasn’t worth it to fight for $ 45 in court. I agree… it’s more the principle of the thing.
They are terrible with customer service, they were 7 days late with my repair, and charged me almost fifty dollars over what I was originally told, with the threat of not returning my computer if I didn’t pay up. When I finally offered to pay, I was told that contrary to their website info, you cannot pay with credit cards, or checks. Only cash. Sketch.
Do NOT take your computer to them. There are PLENTY of other places in the city, I chose this one because they picked it up for me, and promised to do it fast for a price I could afford. They are awful, and I will never be doing business with them again.