Spruce

spent 200 $ for «20 Large Calla lilies» to be sent to a special someone. They forgot the card, didn’t know the delivery address. Called the recipient (not me) and asked them if they were expecting flowers! So much for the surprise. The surprise was not knowing whom they were from! Upon seeing the arrangement there were 19 (not 20) of the tiniest Calla lilies I’d ever seen. I emailed the owner saying there was no card, and I got no reply. Rip off for what you pay for, no customer service. Never again Spuce.

Warning regarding orchids from this store! I have had two loving family members send me orchids from Spruce and in BOTH cases the exact same thing happened: beautiful for a week or two, then rots from the inside of the plant out and dies. I know how to care for orchids, I have two reflowering now from other providers. DO NOT PURCHASE ORCHIDS HERE.

Spruce is sprung! Such a burst of happiness on 8^th ave! Simple and elegant designs, beautifully wrapped, delivering just the right amount of tasteful joy to the recipient.

Love Spruce and their classic design. They are my go to in NYC. Love that they have online ordering even though they are not a huge shop. You know you’re going to get a beautiful arrangement with fresh flowers with Spruce. Highly recommended.

best florist in NYC … Great designs, Great customer service — what more do you need? Ask for roger !! He’s the best.

I went to the shop at 12noon and ordered a $ 135 arrangement to be sent locally. I asked when it would be delivered as it was a birthday gift and I wanted it to arrive as soon as possible, I was told that they had to deliver to companies first and my order would arrive by five. It arrived by six. So while their flowers are beautiful I won’t be sending any more arrangements until I become a company.

Lou: When we saw some of the arrangements Spruce offered in the store for my son’s wedding the bride-​to-​be was immediately sold. The section she made was beyond our expectations and our family has high expectations. They were delivered on time and the people at Spruce were all friendly and professional. While the flowers were drop dead gorgeous, they were only equaled by the reasonableness of the cost. This is one of the best deals in New York.

If I could give fewer stars I would.
Basically they met with me for 45 minutes to then ignored my emails — only to finally respond and tell me my wedding was too small and not enough $$$ for them to bother getting back to me.
***
I walk by this place everyday and thought it would be great to go with a neighborhood place to do flowers for my small downtown wedding.
I met with a nice women — Debra-​who spent 45 minutes talking to me, I felt like she knew what I had in mind. The small size of the event and modest by NYC standard budget was mentioned– but no number was ever given or discussed.
I never heard back. I sent a. Email 2 weeks later asking if they had time to get me a quote– I heard nothing.
I walked by the other day and got mad so emailed their general site that I met with someone and never heard back,
They responded that they were busy and they decided my event was too small for them to even give a quote.
Not okay. Avoid this place.

Spruce did an amazing job for my wedding. My husband and I always love to support independent business owners whenever possible and Spruce did not disappoint.
Omar and his team always went above and beyond to make sure that our floral arrangements were perfectly aligned with the vision for our event. They even went so far as to call our venue and make an appointment to spec out the location, solely based on our initial consultation, before we ever gave them the job. This really made a strong impression on us.
They were also very flexible with their pricing, especially for a cherry blossom trellis that we wanted erected at our altar. Other florists wanted to charge us an arm and a leg for this piece alone. Spruce gave us a reasonable and fair quote for all arrangements. And Omar and his wife were super nice. Would do business again!

I have no problem with this store’s flowers, and this review is not about that. It is about the awful customer experience I just had. I went in a few minutes ago to buy a single rose as a spontaneous surprise for my girlfriend. They rang it up ($ 6 — seemed pricey versus a bodega, but I assume higher quality and this is a real florist). I was sure I gave the cashier $ 20 (all I had in my wallet), but he gave me change as if I’d given him a $ 10. When I politely objected, he started getting really angry, pointing to the receipt, saying it showed I had given $ 10 (just because it said this, doesn’t mean he had correctly input what I had given him). He then took at $ 10 out of the register, threw it across the counter at me and told me to take «my money» and buy a flower elsewhere if I was going to «accuse» him of «cheating» me. He was so angry his lip was quivering and I thought he was holding himself back from hitting me or something. Keeping my calm, I tried to explain that just because I thought he’d made a mistake, didn’t mean I was accusing him of being a crook or evil or having bad intentions, but he was having none of it and said by saying he’s given me the wrong change, this was exactly what I was claiming.
At this point, seeing I was getting nowhere (and receiving one of the worst retail customer experiences of my life — who yells at a customer like that??), I asked to speak to the manager. When he paused, I said, «Are you the manager?» He responded very firmly and angrily that he was, though I found it very hard to believe, given that he was treating me with such vitriol and was so unprofessional. I’ve never see a store manager treat a customer like this (or even a clerk behave like this), so it makes me think he was perhaps the on-​duty or interim manager, as I can’t believe the owners would allow someone who would treat a customer like this to manage the store.
At this point, his raised voice and the duration of the conversation drew the attention of the two other employees in the back room. One came out; I explained what was going on and asked if the guy who had been so aggressive with me was indeed the manager. The other employee confirmed the first guy was indeed the manager, and backed up his side of the story (based again on the receipt — the accuracy of which of course also relies upon the «manager» having even correct in the first place!!). At this point, the third employee in the store came out and prevailed upon the situation with her calmness, telling the manager I was not trying to slight him or insult him (I remained calm of manner and words the entire time), and replacing him in the discussion.
In the end, I lost the argument here. But that doesn’t really matter. $ 10 is not going to change my world. What matters is that the customer service I received here was astounding in its awfulness, and from a so-​called «manager» at that. It took a lesser employee to calm him down and replace him. While the customer may not always be right, this guy has clearly never heard of the mantra that «the customer is always right» and certainly is not prepared to deal with any customer interaction that is not very straight forward. I am shocked the owner (s) put him in charge, and this casts great doubt, in my mind, of this guy’s ability to deal with a complicated order where any problem or disagreement may arise. He would make it – at best a bad experience or at worst downright sabotage or destroy the occasion, especially if he let his temper get the better of him (as I felt was going to happen shortly — like I said, it seemed like he might have been about to hit me).
The flowers at this store may be amazing (I don’t know — I didn’t look around, but it seemed like an upscale place), but I recommend avoiding it for its approach to customers. If you must buy from this store, then just make sure you don’t have to work with this manager (I didn’t catch his name, but he was a short, had a medium dark complexion and had a Hispanic name — I don’t recall it).

$ 10 a rose for Valentine’s Day! This is in effect 1.5 weeks before Valentine’s… Good luck, gentlemen!!!
But a cute boutique flower shop nonetheless.
I needed a bouquet to send over to a friend’s mother for her birthday. And for $ 45, I was able to get orange/​yellow themed arrangement with roses, tulips, and baby’s breath that they beautifully placed in a square glass vase.
My lucky friend has these flowers delivered to her on what seems to be a monthly basis from her awesome boyfriend, and they last at least 3 weeks!

They just cannot get their act together. They blew an important delivery — even though I placed the order well in advance — and had no excuse. I have had several of these issues with them, details are not their specialty. Flowers can be lovely, but sometimes they die quickly. Sometimes things are completely lovely, but you have no way of knowing.

Let me preface this by saying this place is realllllly expensive and I have never actually purchased anything from here. Succulents which you can pick up for $ 8 in the Chelsea Market will set you back about $ 30 here. BUT! This store is pure beauty. They are so on trend with their stock and I have never seen a florist that has such modern designs. From they way they pot the most basic plants to the store design in general, you have to stop by for a visit, even if you can’t afford their prices.

I can’t recommend Spruce enough. Based on a recommendation, I called them recently to order wedding bouquets for my cousin who was tying the knot in city hall. When I called, we discussed my options, they were respectful of my budget and the flowers were gorgeous! The brides were thrilled!

Had an arrangement delivered to the restaurant for a birthday celebration. It was was delivered promptly and was beautiful! I will recommend this to a friend!

Summary up top: They sold me an expensive orchid that was potted incorrectly, causing the plant to nearly die, and lied about how hard it would be to care for in order to make the sale.
I went in to Spruce to buy flowers for my girlfriend. I settled on a live orchid, both because I think a live plant is a better gift than cut flowers, and because my family has raised orchids and I was interested to try. I know that orchids can be fussy to care for, so I asked the guy behind the counter if it would be hard to take care of. «No!» he said, «Just water it once a month and leave it in partial light.» The plant was expensive, $ 75, but it was blooming and beautiful so I brought it home.
A month later, after the flowers had dropped and I had given it a watering, I noticed the lower leaves were dropping. I did some research, and found a few things:
1) Orchids need to be potted in pots with ventilation holes. This plant was not — it was in a solid ceramic pot. I had to buy a new pot and new potting mixture.
2) When I repotted it, I found a mixture of potting soil and VERY densely matted moss — terrible medium for an orchid.
3) Upon repotting, I found that nearly all the roots of the orchid had died because of its improper potting.
4) Orchids need to be watered VERY carefully, usually with a small amount of water once a week. The information the salesman gave me was totally wrong.
Now, it’s true that I did not know how to care for an orchid before I bought the plant. But I trusted Spruce to pot it correctly, and to give me accurate information about the plant I was buying. Either they don’t have the slightest clue how to care for orchids — this is all Orchid 101 stuff, information that I found in ten minutes on Google — or they knowingly mispotted the orchid in a pot they thought would be more attractive, and lied about how easy it would be to care for in order to make the sale.
Either way, this shop is to be avoided.

Horrible!
I ordered flowers from this company because I liked their contemporary/​modern designs but let me just say that is the only thing they have going for them.
I placed an order early Wednesday morning at 9am and requested a $ 200 flower delivery for the same day. When I had not heard from the recipient that night I called them to see if they had delivered them and they said NO… they apologized and told me it didn’t get done because they were too busy (That is no excuse when you are running a business, especially when customers rely on timely delivery). Anyways I let it slide and they told me it would get delivered the following day.
The next day the flowers were delivered, the recipient sent me a picture of what was received and it was completely the WRONG flower arrangement. I paid $ 200 and they sent a $ 150 arrangement. The worst part is that if the recipient had not emailed me a picture I would’ve never known.
Called very upset and all they offered was the difference in money back ($ 50) that they messed up on…
Would never order from this company again.

I used them again, this time for a custom order. I needed two dozen red roses delivered today in a conventional, non-​artsy arrangement. «I don’t want a crate, I don’t want a champagne pail, I want your traditional 1−800-Flowers kind of thing. It’s my boss that wants this done, don’t screw it up.» Done and done and done.

Gaige, are you kidding me? Unkind remarks? Everything that I have said is the truth. I didn’t make anything up, did I? On 1/​18, I followed up to tell you that no one has contacted me. And then you responded that Ashley will contact me the next week. That didn’t happen, did it? So, No, I didn’t make anything up. And as far as I am concerned, everything you are saying is an excuse.
Not to mention that you completely LIED about the followup emails. You never did this part: «I contacted Helen and explained that we were in a transition period as my wedding designer suddenly ended up in the emergency room and was very sick and could no longer work. I explained that my new designer would be contacting her, in 2 weeks. I also emailed her and let her know that it may take a little longer due to the nature of the quick transition.»
LIAR! I searched all over my emails, even the spam folder and I never got any of this!
Also, your comment shows how poor your customer service. Really? When a customer calls you on your poor client service, your response is to point fingers at the client? I can only imagine how you will react if I choose you as my wedding florist and you mess something up. Forget about feeling sorry.

I ordered an arrangement containing tulips for my girlfriend for valentines day for $ 120. What Spruce delivered was 12 dying tulips thrown into a rectangular vase. No arrangement or design at all (see photo of the pink tulip «arrangement» right after delivery).
I called and they said the price was normally $ 75 but because it was Valentines day the price was higher. Is that even legal? They are very friendly and nice but i feel ripped off. We are also getting married and judging from their site and store they would be perfect but I can only imagine what stunts they would pull for a wedding. Never again…

This is the kind of florist you call when you want to show someone you have ‘modern contemporary taste’ and that you spent a lot of money on their flowers.
This is the kind of florist you call when the packaging matters as much (or more than) what’s in inside.
This is not the kind of florist you call when you want the best (and most) flower for your dollar.

Instead of going through 1−800-Flowers or another national company that contracts out with independent florists, I figured I might as well just go straight to Unilocal and find a local florist.
It was my friend’s 30^th birthday and since I couldn’t be there with her, I wanted to send her some really great flowers. After seeing Spruce as one of the top-​rated florists (and with Sam P’s glowing review!), I decided to give it a go. I was thrilled that I could order online (rather than have to explain to someone what I was looking for) — I ordered my friend white roses in a crate (which looked great on the site). And, honestly, the price wasn’t too bad, especially considering how a crappy bouquet can cost on other websites. Also, they don’t have exorbitant shipping and handling fees — delivery is free for most of Manhattan!
I ordered weeks in advance and was concerned that the order might get lost. On the day the flowers were supposed to arrive, I called the florist just to confirm that they arrived. Spruce said they had an issue delivering the flowers because she doesn’t live at a doorman building. Sad, but I understand that they want to make sure that she is there, though I didn’t want to ruin the surprise. I managed to work things out with her husband so that he could get the florist to deliver at a time when he would be home; yay!
The next day, Spruce called to confirm that the delivery went through. And she loved them!