U-Haul Moving & Storage of Chelsea

I don’t know if Ray is an owner, but he is amazingly even-​tempered in dealing with the many demands on his time and attention. He treated us and our issue with incredible care and thoughtfulness. Perhaps I’m jaded, but I find most New York establishments lack customer service, and when one is superior, I am compelled to express my appreciation. Plus, Ray treated every client and all the employees with incredible respect, even though a few of them clearly didn’t have the same work ethic. We felt blessed to have Ray’s help during a very stressful time moving out of NYC. Thank you Ray!

They messed up my u-​box and it’s a horror getting them to take responsibility for it.

Had a bad experience the first night and was given misinformation by a woman on the phone.
I was already wary because of the reviews on here, but the next day Ron and Sean were great in the store. They were both helpful and kind. I didn’t think I would say this about U-​Haul, but in store customer service was wonderful.
I can’t say enough nice things about Ron and Sean. Lovely! Keep up the great work!

Worst service ever for a reputable company! I wish I could give negative stars! You are at the mercy of this company. Booked truck 2 months in advance made it known time needed truck for move out date. They DID NOT come through, needed in AM only & only had a PM available. How are you to arrange movers when you don’t know time you are getting truck! This street location was extremely dumb I had to explain 3 times why I needed the truck in AM & then got nasty when I tried to cancel the service. Go with penske on 26^th street more money but you get what you pay for… came through at emergency time! Don’t use UHAUL for move out of NYC

These guys are awesome!!! I had to rent a van to move some furniture from Murray Hill to NJ and they made the whole process SO EASY… Thank you!

Apart from the ideal location from there it’s downhill. Disrespectful and grumpy employees. Non-​existent customer service. Reflects on the poor management of this location. Great bosses = Happy employees. Lousy Bosses = Grumpy, unhappy employees who don’t give a hoot. Start investing in your employees Uhual.

The WORST! I would rate this a 0 (or negative) if possible.
I would explain the entire situation here but I don’t think Unilocal has enough space below to support.
Bottom line: Terrible experience followed by even worse customer service.
Did not expect that such a trivial service could cause such a headache.
Use budget or some other rental service. Don’t waste your time here.

If there was a negative star rating, I would select that option. This was by far the most disappointing and frustrating experience I have ever had with any service company. To be truly honest, it feels like a scam. They screwed up my reservation, and incorrectly signed me up to return the vehicle to the city, when I specifically asked for an out of town drop off, which my email confirmation showed.
They had me sign a contract that only had «In Town Rental (OUT)» written in tiny font at the top, which was supposed to be the indication that it was meant to be returned to the manhattan location. Nobody mentioned this to me or pointed it out when I picked up the vehicle, and I verbally confirmed with the woman at the counter that I was dropping it off out of town, and she did not mention anything otherwise.
After driving the uhaul to the location I signed up to drop it off, I was told that my contract was a return trip and I had to drive it back into the city. The woman I spoke with was unbelievably rude, completely unhelpful and literally hung up on me and then did not answer the phone.
In the middle of a move, which is already stressful, this is what I had to deal with. After 2 hours of attempting to get someone on the phone, I was forced to completely change my plans and drive the thing back to the original location in Chelsea, where I was charged twice my agreed upon amount and then charged again for an additional day.
Additionally, before I started the drive I realized I wasn’t sure if the vehicle was considered commercial or not, nobody mentioned anything about it to me, or if I wasn’t able to drive on certain roads. I called up and asked and was informed that no, it was NOT considered commercial, I would be fine to drive anywhere and on any roads.
I got pulled over and hit with a $ 150 ticket for driving a commercial vehicle on a restricted highway.
Needless to say, I will not be using this service ever again and beg you to do the same.
STAY AWAY.

Terrible service and up charged incorrectly. Here are the facts:
— arrived at the location at 8:20am, and despite having a furniture dolly reserved, I was informed there were no more available (despite being so early in the morning) and I had to rent a more expensive appliance dolly. They clearly don’t have enough on purpose so they can sell one (they suggested this, because for sale they actually had them) or rent a more expensive type
— I was charged 2 gallons in fuel, without being informed at the location. Only realized this when I received my invoice by email later when I got home. This happened despite me having refueled the van prior to delivery and leaving it in the same gas meter situation as when I picked it up. I asked for invoice at the location, and was told I’d receive it by email, so I didn’t worry and never thought they would charge me 2 gallons on purpose and incorrectly. The invoice doesn’t have my signature, of course, which proves I wasn’t shown the charges at delivery and didn’t sign them
— Called central customer service for help, but the assistant was unhelpful and actually rude. She actually suggested that because the fuel charge was so small ($ 5) I shouldn’t even bother. Despite expressing my concern she didn’t to anything to help or solve the situation. She said that she would have the location call me, but that never happened.
I do not recommend renting any van from this location

Awful customer service.

Based on the reviews, I was reluctant to book here. However, since I just needed a truck for a few hours to move a couch in Manhattan and because this outlet seemed convenient (more on that below), I figured I’d give it a shot. Glad I did. I kept waiting for something to go wrong, but my experience really was great.
(1) On 8/​24, I booked a 10-​foot truck to pick up the following day at 4:15. I called ahead to confirm at noon on ⁸⁄₂₅ — all good. I arrived at 3:55 pm on 8/​25, was on the road with my truck and moving blankets by 4:10.
(2) I said that I needed the truck for 4 hours, and the guy said it always pay to add an hour. I did, and used it! (returned it at 8:45pm)
(3) Speaking of which — I returned it at 8:45 pm. Do you realize how convenient it is that the place is open til like 11?! If you plan on moving in the evening, this detail alone will save you having to rent for two days and find overnight parking. (Perhaps some other outlets have this service, but none of the ones I found in the city did).
(4)The estimate was $ 71 (including $ 16 for optional extra insurance, and about $ 10 for the blanket rentals, which were very clutch), but I went about 10 miles more than I thought I would. So it came out to $ 84. Very cool with that.
(5) Returning the truck was equally snappy — took a couple extra minutes to peel off some tape from the blankets, but that seemed like a totally reasonable request.
(6) Everyone I interacted with was perfectly helpful and willing to answer my questions.
Obviously, this was only my experience and I utilized the service for a very specific and simple purpose, but I was entirely satisfied. Would not hesitate to use this Uhaul again for similar jobs.

Just had the WORST Customer service EVER! WILL NEVER use U-​HAUL again! Have to drive an hour out of our way to pick up the truck that we were told would be available at the Chelsea location. We even called the store and they told us there was a truck available there for our move date. The left hand doesn’t know what the right hand is doing. They are not interested in making things right or keeping customers from going elsewhere. STAY AWAY!

Complete morons who work here. Ordered moving supplies online. Called to confirm that my order was ready to be picked up (I was told it was). I arrived at the store, one of the employees starts asking me to get all the items on my list and tells me a couple of the items are out of stock and since he already clicked them as picked up on the system couldn’t give me a refund unless I had a the credit card i used (my mistake for forgetting my CC at home). I returned with my CC to get a refund and waited around for 30 mins while a line of 5 – 6 people grew because one incompetent worker was trying to rent a van to a couple in front of me and the other 2 were just walking around listening to there iPhones with headphones on… I guess its my fault for having any expectation of customer service.

The worst customer service I’ve ever gotten. These people do not have customer service as a priority, from the associates to the general manager, they’re just there to collect a paycheck.
I was never explained verbally that the truck I rented had to be returned to the same location. Nor was it written anywhere. Their explanation and indication was: that my rental was a local rental. To me, as a customer who doesn’t know the policy and procedures, local means to me, within the same city. Not for them, I called them to ask if I could return it at another location and the person I talked to expected me to understand their policy by these clues:
–that the receipt had the address on the top. (Every business in America places their address on the top of their invoice sweatheart) that’s no indication of return to that address.
–that the window of use was only 4hrs. (How can I assume that is the use is for only 4hrs, it had to be returned to the same location)
When returning the truck the person who inspects and checks you out was waking around the area like it was his break time. I had to wait about 20mins for him to decide to come back to work.
Went inside and just placed the keys on the counter and left. An associate yelled at me: «is there a reason why you just threw those keys?» I mean these people are ready to fight you.
I rated their service online after my experience and the genera manager called me and said «the only thing I can do at this point is apologize». Yeah, like I need an apology. I’ve worked in the customer service industry for about 16yrs, and was a generals manager also. I made sure if a customer had such bad experience that they were compensated somehow for the time with us to ensure they would come back.
I WOULD NEVER COME BACK TO THIS LOCATION.
GOOD LUCK COLLECTING YOUR PAYCHECK FOR THE REST OF YOUR LIFE.

They were the first ones I thought of for storage and moving to my disappointment!
WARNING — they don’t do moving; they suggest outside movers who don’t even have a truck! And this is only to put your stuff into storage.
Secondly they really gouge you for Manhattan storage since theyre one of the few, but even their biggest storage unit is not that big.
They also seem really short-​staffed there, you’ll wait awhile for help.
Once my questions were answered I knew I had to go elsewhere.

I’m just here to ease the worries that almost made me decide not to use this UHAUL and rent a ZipVan instead; a decision which would have cost me much more money. I rented a 9′ cargo van to move my bed and some other furniture/​boxes from my old apartment in the LES to my new one in the Upper West. I reserved the van a week in advance and checked in online to simplify the process and hopefully to remedy some of the sources of horror story reviews I saw on here previously.
I arrived to pick up the van around 12:00, fifteen minutes before my reservation time. I walked in, was directed to the counter where I provided a woman at the desk with my license and credit card. I was explained the contract in simple terms and had the keys in my hand in under 5 minutes. The staff was nothing but courteous to me.
When I got to the garage to pick up my van, it was in a pretty tight parking spot so I asked one of the attendants if he could move the van in front so I had room to pull out. He instead pulled my van out for me and drove it to the curb; perfect. From there it was smooth sailing. I picked up my stuff, threw it all in the back (the van was very clean, I was impressed) and brought it to my new place. I got caught in traffic dropping it off but I returned it around 15 minutes ahead of schedule regardless. The drop-​off took around 5 minutes; the attendant checked my gas usage, told me the charges, came to 71 dollars for around 15 miles.
I definitely wouldn’t discount using them for your standard in-​town vanilla move. It was an easy way to get me from place to place and I saved a lot compared to hiring movers. I can’t speak to the UBox issues that a lot of people had, which to be honest sound pretty bad, but at least for a standard move like this I would certainly use them again.

I’d give it zero if I could.
By far the worst UHaul location I’ve been to, and that’s saying something — after all, no one expects a stellar customer experience from UHaul.
I’ve had numerous scheduling fails here: not once was my UBox ready for unloading when I showed up. Moreover, the front desk can’t deal with a lot of UBox issues — leaving it to the UBox staff, many of which leave (inexplicably!) well before 4PM. Courtesy? Yeah… no. That’s in short supply from the front-​desk staff, some of whom act like they’re doing you a giant favor in dealing with you.
My recommendation: avoid this location if you can. If you can’t — call (if you can get through) ahead and MAKE SURE that they have everything lined up.
EDIT:
I’d like to say that not everyone at this location acts this awfully. There are some staff who genuinely do try to help you — and my sincere thanks to them. But, the overall attitude is still incredibly poor.

ABSOLUTELY THE WORSE TRUCK EXPERIENCE!!! Avoid this place and save lots of moneyyyyyy.
I came here and they told me no charge for per milage then I get slapped with a 300 $ billed! The worse customer service!!!
These people are liars and they have a phd on how to con you!!! Avoid it at all cost

Uhaul. You think you want to save money and you think that YOU want to HAUL– but really, moving sucks and there comes a point where you wish you just spent more money and the move would take care of itself. I did a DIY move recently and here are the tips to make your Uhaul experience more do-​able:
— Reserve a truck. There are calculators to help you figure out the size. but don’t forget … bigger is better (that’s what she said).
— Make sure you get accessories — dolly (consider 2!), moving blankets, etc. Then when you go to pick them up— COUNT THEM because they won’t do this for you and you might almost grab the wrong (lesser) amount
— Get the first reservation slot and show up 15 minutes before they open. You’ll avoid waiting in lines. note– your rental starts when you SAID you will pick it up– not when you actually pick it up. So don’t f* that one up
— spend a LONG time doing a walk around and point out every scratch dent etc before you sign off
— Check the gas gauge and make sure you understand where the gas stations are located
— Understand that the advertised price on the truck is about half of what you’ll end up paying. miles, gas. they add up
Everything was fine. Uhaul helped me to save hundreds of dollars. But I love this place as much as I love going to the dentist.

It’s a u-​haul in a major metropolitan city. It’s. $ 20 plus $ 2/​per mile plus insurance $ 20. I ended paying $ 400, but that is what I expected to move something myself out of the city. Gas was another $ 30. It’s expensive. But, worth it for my purposes. I wish we could get the mileage rate they charge upstate but alas I live in manhattan and everything cost $$$. It worked. My truck was cute albeit a bit dented. But, nothing lost.