Firestone Complete Auto Care

This used to be my go to tire service spot since its within a mile of my house and I bought the lifetime alignment for a couple of my cars here. But whenever I scheduled an alignment or service for the morning, I wouldnt get my car back until the late afternoon or close to closing. The last visit was the last straw.

My very first review here on Unilocal.Very disappointed. My appointment was for 1pm, I was told it would be done by around 2 to 2:30pm. Cameback and my car hasnt moved from where it was parked, Mark said it will be done around 4:30pm. Got back at 5:30pm, theyre just starting to install my tires. It’s already 6:30pm and i dont see any progress. If I can give ⁰⁄₅ i would really do so. Time 6:30pm Fri Jun 09, 2015
***they finished around 6:45pm

Don’t ever go here! Their manger mark has no automotive experience! I suggest the one In Fremont

Horrible. It was my bf first time changing his oil there and the only reason why he went there was because they had a good deal. So he made an appt and he specifically said he needed synthetic blend oil. The service took 2 hours, not sure as to why it was so long since it was only an oil change, no other services were being done. The next day as he was driving home from work, he noticed his engine light suddenly came on. I helped him call the location and spoke with Mark, the manager, and I complained about the problem. I had an attitude but did not raise my voice, he was really rude, raised his voice and kept talking over me. One of his employees obviously did something wrong which can permanently damage the engine, I don’t know why he would be so rude about it, and it’s obvious my bf and I would be upset because they caused the problem. Anyway, went back to scan the car to have an idea of what it can be, they used standard conventional oil. Wtf! They didn’t bother to listen to my bf, their customer, and obviously didn’t bother to check for the correct oil to use. So then, they drained the oil and changed it, reset the engine light, after driving for 5 mins, light comes on again and they advised us to go check with a mechanic. Are you fuckin kidding me?! They don’t know wtf they’re doing, unprofessional as well.

I’ve been here 4 times, they are busy and yet always find time to fix our car. They are straight forward, honest and hardworking, that is why I like coming to this one to get work done on my Prius.

Our truck had a flat as we were getting ready to do a Costco run on a Sunday evening. This is the hubby’s primary car and couldn’t take it in on Monday morning since he has the baby with him.
We were frantically looking for a place closer to our home with no sucess. Some places were open at 5:30pm but wouldn’t take us because they were closing in 30 minutes.
Call Firestone to confirm they were open and taking in cars. They confirmed on both and 5 minutes later we were getting our tire repaired. Their service was quick and effective. Customer service was also great. Hopefully we don’t have to use them again but if we ever get a flat this is our go to.

Fixed what was needed didn’t try to sell me stuff I didn’t need. Thanks Lance and Mark

I’m saddened to see all the negative reviews. I’ve been coming to this Firestone for many years and have yet to have a bad experience.
I was in a bad accident on Saturday. I was greeted by THE nicest technician (I didn’t get his name). I knew I had to get one tire replaced and figured there would be more. The first thing I was shown was the most economical tires. NOT the most expensive. He explained that while they were cheaper, they would be excellent for my car and driving needs. I had a ride home and waited for it to be ready. They quoted me a time frame and my car was ready exactly when they thought it would be. I received calls that not just the one tire needed to be replaced but three of the tires. After two days of driving my tire light lit up on my dash. I took it in and was told that the tire had a bit of a leak. It was filled with air and was told how late they were open in the evening. I can get a ride from my husband and have them find the leak when it is convenient for me.
I have been going for years. I have had all the tires replaced on my old car and on my husband’s truck and have never felt ripped off. Yes, tires are expensive. That’s just a fact. If you need more than one, OUCH. But it isn’t their fault. I knew the price right up front and was also told the labor charges.
I would recommend this Firestone to anyone. I have never had a bad experience.

Never again, this place sucks I went today to see if they can change the oil on my car and they said no, wow what a service. I don’t recommend this place at all

Fairly disappointed with the amount of time it takes to have my car worked on. I scheduled an appointment to have my tires rotated at 1pm. Here I am two hours later and they have not manage to rotate the tires. I do not see the point in setting up an appointment if they don’t plan to touch my car for two hours.

If you have an appointment, don’t come early! I’ve been here an hour before my scheduled appointment time (ok fine)! Rather be early than late! Now it’s been 20 minutes after my scheduled appointment time, car hasn’t even been touched! What’s the f**k*n point of an appointment. Promised finished time is 4:30pm-5:00pm. A guy just came in (an hour & half) after me, he was also given the same promised time! WTF!!! Just because you don’t get paid for the job your doing, doesn’t mean I should be treated in this way! Don’t offer lifetime alignment, if that’s the case! I don’t quite understand the stupid deal!

Read !!!
Today is my 6^th time coming here in a month. I have already replaced my struts and bought new tires A month ago… My new struts were making horrible noise And this is the 6^th time I’m coming for the same Problem.
Come to find out they ordered the wrong struts. These wrong struts wore out my new tires. So now they finally ordered the right struts.
. Why do I have to keep wasting my time coming and replacing stuff I’ve already paid for? I’ve missed work, and time is money. Where’s my reimbursement?
The manager mark doesn’t listen to any complaint and was claiming it might be another problem with my car other than the struts. Are you kidding me? He was literally arguing with me and other customers were very uncomfortable who over heard our debate. That’s not customer service.
Finally Edward said yes it’s the struts and figured out it was the wrong part all along. Thanks Edward. Appreciate that. He is a very nice manager and takes care of the customers. Keep this guy around.
I’ve been a loyal customer I deserve getting what I paid for. What kind of manger argues with an honest customer? Obviously it was the wrong part they put in my car all along.

I went in for a flat repair and alignment. Apparently one of my rear alignment bolt was jam and they had the hardest time loosening it.
The technician and the service manager stayed 20−30min past closing to finish out the job, so I can appreciate not having to come back the next day.
I had road hazard and lifetime alignment package, so they didn’t make any money out of this job. But the guys was still friendly and didn’t seem to mind.
Good customer service!

To all people that need tires or other inspection on your car. Do not go to any Firestone location. As a Certified Petroleum Inspector (Surveyor/​Gauger), I hope you take my advise.
1. Cosco is more cheaper than «them». Better yet go to Wheel Works. They will let you know if you really need 2 tires or 4 tires.
2. Customer service is lazy fat. If you go their for tire rotation. They will tell
that they are fully pack and they have appointment all day long until thursday. (But today is saturday?)
And, if you told them that you need brake system, Alignment, change oil. «OH maybe i can squeeze you in». full of BS. I walk out the door.
3. Total rip-​off.
Do the arithmetic first before you jump on their high price value parts and labor. Comparing price other company would not hurt you.

I have been going to this Firestone across from the mall fro years for tire repair. They were convenient and fairly priced. I was somewhat taken aback by the sour reviews as I had never had a problem with them before… But…
I made an appointment there last weekend for a tire repair. 2 people ahead in line when I arrive… SCORE! (or so I thought). 20 MINUTES LATER, after hearing the clerk trying to up-​sell all of his services, the customer in front of me, after 10 minutes with the clerk, has to go out to his car to retrieve some obscure warranty paperwork. The clerk asks me if he can help me in the mean time. I tell him I’m just there to drop off my car for the flat fix.
He goes out to my car to look at the tire and says the rear tire has some «strange» wear on the side (it was rotated from the front a few thousand miles ago). And … because of that I would probably need a new tire, and couldn’t promise that they could repair it? WHAT! Pulllease! Told him where to put his tire repair and demanded 20 minutes of my life back…
Needless to say I’m DONE with these guys. I took the car around the block to the Newpark Auto Center across the parking lot from harbor freight Tools… They inspected the tire and said they could have it repaired in an hour. Picked it up when it was ready. Now THAT’S honest customer service.

Scammers here told me my car needed thousands of $$$ in work which upon second opinion it didn’t need. They will sell sell sell you stuff you simply don’t need so beware this place is not honest and not helpful at all.

A little after 4PM, I take my car to Sears for a simple oil change because that’s where I usually go. When I get there, the guy tells me they stopped servicing oil changes at 3PM because they «had too many cars waiting». BULLSHIT. He suggested Firestone across the street. I was initially just gonna go somewhere else, but since it’s still near my house, I was like «fuck it, let me go and take it there».
I get there and I was greeted by this big guy (idk his name?) and Nick. I asked if they still did oil changes and they said they weren’t sure. Nick went to check if the mechanics were able to squeeze me in, unfortunately, they weren’t able to. I asked for pricing and they told me it started at $ 21.99 for standard oil change, but he did an «upsell» of using high mileage oil for $ 38.99. Okay. When I asked how much they charged for alignment, he said one time alignment is $ 89? But kept trying to upsell the Lifetime alignment to me. I said no, but he pushed a little bit more and it kind of annoyed me.
Nick suggested I make an appointment to come in so at least I will be guaranteed a spot for an oil change. Made an appt for 3:30PM on 02/​17/​2014. Got there at 3:15PM they were able to get my car in for the oil change 5 minutes after I got there. They said the wait would be an hour, which is cool with me because that’s how long it usually takes when I take my car to Sears. About half an hr in on my wait time, Nick calls me over and tells me I need to get the light bulb fixed on my right tail light. It would only cost $ 13 & some change to replace it. GREAT! That took the weight of my shoulders about needing to replace that dang light anyway. Ended up waiting an hr and a half total for the oil change and bulb replacement.
tl;dr Rated ³⁄₅ stars for service, lost the 2 stars because they were being too pushy on the upsell for alignment and the place wasn’t as clean in the waiting area as I would’ve liked it to be.

I went there because I needed new tires for my car and wasn’t really happy with the customer service here. The price quote that I got was not based on any feedback from me because they really didn’t ask me any questions about what I was looking for but more interested in just up selling. I decided to get tires from some other place.

My truck rear tire seemed to be somewhat low on air and I was somewhat concerned because the day before I went over a divider (yes, on purpose! LOL it was fun) and I thought that maybe I had damaged the tire. So before I embarked on a 65-​mile drive I decided to stop by this Firestone location and ask for help. I was helped rather quickly when I first came in but since I told the guy I just needed someone to check my rear tire, he seemed less concerned in helping me rather than those other customers who were interested in actually buying some tired. It didn’t bother me, I would’ve probably done the same if I worked there. Luckily for me the wait wasn’t too long and the technician or mechanic or whatever those guys are called, was very very friendly. I was out in less than 20 minutes which is pretty good considering they did that for free! Thank you!

Charlatans run amok at this Firestone. Enter at your own risk.
These guys quoted me one hour to change a light bulb and rotate my tires. Fine.
An hour passes and my car’s tires still haven’t been rotated. Another half hour passes, one tire has been removed. I politely ask what’s up with my car. The service writer has no idea. More time passes and he finally says that the tech wants to replace all of my tires. Couldn’t you have figured that out in the first five minutes that the car was in the garage?
I thanked the folks at Firestone for wasting two hours of my day and left. When I got home, I grabbed a tire tread depth gauge to see if I really needed new tires. The tread for all tires reads 5/​32″. The standard tread on a brand new passenger tire is typically 11/​32″. Do I need new tires? No.
This place is full of scam artists and thieves. Stay far, far away.