Clearwater Laundromat & Donna’s Laundry Service

I’m a bit of a snob when it comes to my clothes. I take pride in them. I want them handled with care. So when I am constantly disappointed with dry cleaners that melt buttons or burn my clothes and other laundry services that give me back clothes smelling worse than when I dropped them off, I move on…
Again, the snob in me completely overlooked Clearwater Laundry for years. YEARS. It looks like a run-​down place from the outside… and a rather typical laundromat inside.
Then you meet Donna. I find it funny her Korean accent has been mentioned in reviews — I’ve never had any trouble talking with her or understanding her. She is the nicest, sweetest local business owner in Newton I’ve met to-​date. She really takes pride in her service. When she says she’ll treat you like family, she means it!
My clothes always come back to me fresh and clean, exactly as requested, and you’ll be amazed how she perfectly folds each piece of laundry and packs it all nice and neat for you. She literally takes pride in it! (So if you’re swooning over her service as much as I am, I’d recommend complimenting her on it, she deserves it!).
Does it really matter that she treats you like family? Well, let me put it this way: She’s on my texting app, and I text her asking when it’s a good time to drop off my clothes… and she texts me again later when my clothes are ready. 21^st century service but with a personal twist.
She’s the sole proprietor of her shop, and she’s a one-​woman show. So yes, sometimes you’ll want to call her or find out if she’s around when you plan to drop-​off or pickup. But she’s always quick to respond and even quicker to get you your things when you need it.
I’m a happy camper. Well, at least a happy dresser. Thanks Donna!

We are from out of town and there are not coin laundry machines in our hotel. My son is a student at BC and since we were over by Wegmans picking up some items he requested we found this coin laundry mat to wash his clothes. I have nothing but good things to say about this place! We were there on a Sunday and it wasn’t busy but we were happy about this. I don’t think it’s a reflection of the business I think it’s more a reflection of the socio economics of the area. But I was still somewhat wary and asked another women who was inside doing her wash about this and she informed me that the laundromat is always clean, she’s never had a problem with machines and its safe. While I was inside the owner came in but she wasn’t staying (she was dressed nice so I asked). She had come from church and then she was going Into Boston to… wait for it… to feed the homeless (300 people) which she does every Sunday. She couldn’t have been nicer telling me that I could save money with the smaller load I had by using a different machine. No, the place isn’t brand new and as another reviewer suggested it needs a little love but it is clean and everything I needed from this place worked fine. I want everyone to know I hadn’t read the reviews until I left. I had used Unilocal just to find the place but I was extremely surprised when I read Lulus review later. I think she was having a bad day but then when I read her other review she seems to have a problem with people who do not speak English well. The owner is Korean and she certainly does not speak English as well as I do but I can understand her fine. This is the USA and quite frankly If u have to judge people can you at least focus more on their character. Before I left the owner told me she is usually here during the day and that the people who come in are like her family and they all know her and she seems to really care not only about her customers but just people in general. Idk I know lulu writes about her bad experience but I had a completely different experience. I am giving my experience 5 starts and the laundromat 4 stars.

Look for the CVS it’s in the same shopping area — hard to see the sign from the road.
Bring your own detergent or pick some up next door at the CVS.
Dryers are good and priced well.
Washers seem to work good a bit over priced.
The whole thing just needs a little love.
It did get me out of a tight spot so…
I’m giving it a three star because of location and what’s around it.
It is the only game in the area so you are going to pay for it.

HORRRIBLE PLACE YOU MUST AVOID!
This is the third time in my life I use a coin machine and even though I’m a rookie I know when a damn washing machine is not working.
I got there and couldn’t help noticing that the place was completely empty, that should’ve been my warning. I tried to buy a packet with laundry detergent and the machine swallowed my money so I walked to a nearby CVS to buy some. When I thought things would get better the washing machine swallowed my money so I knocked on the back door to get some help but nobody came, so I called the owner who didn’t even pick up the phone.
Since I hadn’t brought any more money thinking that I wouldn’t need that much (and since I had spent $ 5 on the detergent at CVS) plus the other machine had swallowed my other change, I had by then ran out of money. And I waited for about 20 minutes and called again but the owner never called me back or showed off, what kind of service is this?
Later when I was already home she called, first leaving a message in which I could hear more background noise than her complicated Asian accent so I called her and when I told her that out of sheer politeness they should put a sign that a certain machine was out of order SHE LAUGHED AT ME!
What a bitch. I am for sure never going back to that place where they don’t know how to treat their costumers or even check their machines to know whether they are working or not.
HUGE DISLIKE!