Capriotti’s Sandwich Shop

I rate this a 2 because I so far have found at least 5 turkey bones in sandwich, if I wasn’t careful a few of them would have been big enough to cause major damage to my teeth.

Food was delicious but the service is horrible. I tried getting the ladies name that helped me but no name tag! Not friendly and super grumpy!

The best sandwich shop for a chicken cheesesteak. It’s my go to item every time I come here. They know what you mean when you say «EXTRA» cheese or peppers or mayonnaise etc. always friendly.
I call to order usually because there is a wait for the hot sandwiches. About 10 – 15 minutes. But it’s very worth it!!!

Super upset. I waited a half an hour for my sandwich (cold cuts so it’s not like had to cook it) and I got back to my office to eat it and it’s missing 7 ingredients. Disappointing

I go here regularly. If you’ve never been, get the «Bobbie». This is one place I get takeout when we have company in town. One large sandwich can easily feed two adults. Get some chips and drinks to go with. I also get their catering platters when I have a business lunch at the office.
My favorite though is the capistrami (reminds me of a Rueben) & my kids love the turkey. Bread is fresh daily at great buns bakery… I think that makes all the difference.

Very good and always keep coming back especially when you redeem on Unilocal for you to get your free drink.

Unilocaling proper etiquette be damned because I’m going to give Capriotti’s 5 stars. Fuck it. It was Thanksgiving and I had the blues. The 49ers had just been destroyed by the Seahawks (note to self, don’t watch football on Thanksgiving). My husband and I had absolutely no plans for the holiday and waited until after the game ended, which was around 8:00PM, to figure out what to do for dinner. Procrastinating will be the end of me. I settled on the Medley Buffet at Aliante because I thought they were going to have the butternut squash ravioli like they did last year. I was wrong. By this time, I was hungry and mad at the world.
As a last resort option, I walked up to Capriotti’s and ordered a Veggie Turkey sandwich with stuffing and the fixings. I had heard people rave about Capriotti’s turkey sandwiches before, so I figured what the heck? Turkey=Thanksgiving. Once I tasted that sandwich, all my frustrations and woes dissipated. That sandwich was amazing! It was a Thanksgiving dinner in a sandwich.
What can I say? Capriotti’s saved my Thanksgiving.
P. S. We got our sandwiches in like 4 minutes and took advantage of the Unilocal check in offer of a free beverage. The cashier was super nice, too. We left with full bellies.
THE END.

Thursday night football my boyfriend stops into Capriottis inside the Aliante to pick up a homemade turkey sub for the family. As I bit into my sandwich, I nearly cracked my tooth on a huge turkey bone! I called to speak with Manager and a lady picked up and left me on hold for 12 minutes and never came back! I will be calling again and letting corporate know how disappointed I am in the quality of the sandwich and the terrible customer service!

If you are planning on eating here don’t try calling ahead for your order. I have tried twice and both times I was put on hold for 15 minutes and forgotten about and hung up on. So you might as well just go in and wait for your order or order online

Love. Love. LOVE this place. I always get the cheese steak sandwich. It’s a must. If you like hot food, definitely get it with hot peppers. Its spicy but the perfect kick.

Bad place. Was walking up to counter to place order and the girl behind the counter sneezed right into the food did not cover her mouth. We go to the Aliante movies at least once a week yesterday walked past and watched a kid making sandwiches and eating at the same time. Never see an adult there. Will never order anything from this Capriottis

Part of the group wanted Capriotti’s and the others wanted Rubio’s. It worked out well because the food court at the Aliante Casino has both. I went with Cap’s and got the Slaw Be Joe. I love this sandwich. The combination of roast beef, cole slaw and Russian dressing is fantastic. They did it up right with generous portion sizes. One in the group got the cheese steak and said it was great. The other got the ever popular Bobbie, which was overly heavy on the cranberry. The staff was friendly and I got a free large fountain drink for my check-​in on Unilocal

Have been to several Caps around the valley many times, always a consistent brand. This was my second visit to this location, both times have been sub par. Last night was the same. Actually watched the guy making my Bobby picking and eating meat while making my sandwich. Blah. The overall appearance of the place was nasty and dirty. Will not be returning to this location.

What more can I say. Best Cheesesteak outside of Philly.

Been to other Capriottis in town & this favors the least. My order is always the same & have received it consistently in other locations. My large Philly Cheese Steak did not look like a large at all. It looked deflated, squished, lacked meat and cheese. Other locations are extremely generous, taking pride in their sandwiches. This one seems to not do so. Sandwich should be divine if I’m paying $ 9 for it. Just saying.

They have online ordering so if you’re in a rush to see a movie, this is a nice bonus and can pay for it ahead of time. The bobby here was just as good as other Capriottis. The order placed was exactly right. Made our movie in time!

Hmmm … Philly Cheese Steaks. It is such a comfort food.
I stayed at the Aliante Resort and ate here twice. My first sandwich was so delicious I decided the next day to order another one. The second wasn’t as amazing but it still hit the spot. The sandwich is a little pricey costing me around $ 10. And that does not include chips or drinks. My cheap butt decided to have a cup of water instead.
When I am back in LA, I will definitely stop by

So far I have been underwhelmed by my two experiences here. I found the employees to be friendly, and the food tasted fairly good. But there was just no pizzazz to it, and in each case it took about 20 minutes to receive my freshly prepared order.
On my latest outing I ordered a 12″ Cheese Steak with Mushrooms, Sweet Peppers, and Fried Onions. The grinder was cheesy and filling, but contained well done pieces of beef and was not that satisfying. A generous amount of ketchup was provided on request as a dip, which perked up the taste of the sandwich somewhat. Only potato chips are available here, although in each case I would have definitely preferred French Fries to go with my sub. Upon checking into Unilocal,I received a free large fountain drink of my choice. I opted for Dr. Pepper, and appreciated the gesture.

I LOVE Capriottis. The Capistrami and cheesesteak make my heart melt. I will settle for average service and great sandwiches any day of the week.
I have never had an issue with quality at this location, they are always delicious. There is sometimes an issue with customer service. We visit here quite a bit and seems like we have problems with the same couple guys. They seem grumpy and not happy to be there but they arent neccessarily rude. The same guy forgot to put my order in 2 visits in a row so we had to wait twice as long. Not cool.
The wait is always really long even if there isnt anyone else waiting. I think they might need better managment or more employees.

If you happen to find yourself at the food court in Aliante Station, I would suggest you save yourself the hassle and skip Capriotti’s.
I hate to say it because I really like Capriotti’s (see my review here:
) and because this location is the closest to my house. But I have had too many problems here that I have now decided I will either drive further if I need my sandwich fix or find somewhere else to eat.
Of the four times I have eaten at this location, I have had problems during three of them.
1. We had a 30 minute wait for 2 sandwiches.
2. We ordered two medium sandwiches but when we got home we realized that one was clearly a small.
3. We ordered one small and one medium sandwich but were charged for two mediums. The employee noticed his mistake after charging our card and said there was nothing he could do except offer us a bag of chips (which we don’t eat). Also, my husband’s Veg Cole Turkey was very skimped on toppings.
It’s a good thing I know how good the customer service and quality of food is at the other locations. Otherwise, if this was my only experience I’m not sure I’d bother with a Capriotti’s again.
Located in the Aliante Station food court next to the movie theater. Note: They do not sell large-​sized sandwiches.