Tropical Smoothie Cafe

Poor cashier doing the drive thru and inside alone. While I have my car parked in the drive thru window cus I been here for 15ish minutes and going.

Sunny day smoothie was made perfectly. I ordered a king Caesar wrap and it was pretty good. I love that The drive thru is open ²⁴⁄₇! How awesome is that and it’s so close to my home. I didn’t know this location was here until a few weeks ago when I picked up some hungry Howies pizza.

Nice and helpful staff! Clean interior and great food. Highly recommend the flatbread wraps!

Food is good but service sucks. When you go through the drive thru it take about 5 minutes of waiting at the intercom before they even take your order and if you go inside and order you get your order taken quicker and even if you are the only person inside it takes forever for them to make your food!

I understand graveyard is tough. Especially customer service. Because i work grave AND deal with customers. But, you have to deal. Weather you have a bad day or not you have to deal. And ive had to deal with this same guy on 2 seperate occasions. Once early in the morning at the end of his shift. And once at night in the beginning of his shoft. And both times ive been given HORRIBLE service. Its really unfortunate that THIS has to be the resturant right next to my gym, and right next to my job. Getting out of the gym, need some protien or a turkey wrap and i doubt I’ll come back there. As a 24 hour resturant you have a special obligation to your patrons. We need a place to satisfy the late night and early morning people. Lastly you are right next to a 24 hour gym and people who are trying to get a healthy alternative will soon go to a place thats less healthy but has better service. Like the robertos next door.
The 24 hour smoothies and the convient location is a GREAT idea. Its just poorly executed. I will give them another chance, mostly because of necessity, and hopes they have a different employee working. But i cant suggest anyone going there during the graveyard shift.
To give and quick example. When i pull up to the mic box theres no one there to answer or greet me. He has a customer in front of me already at the window so i give him, what i felt, was the appropriate amount of time before i said hello. I received no response. I wait a little longer and then i pull up. Hes finishing with yhe customers so I hoped he seen me pull up. Or realized i was no longer at the box and looked for me. When i pull up hes no longer at the window. He has his back towards the window and is now entertaining one sole customer in the restaurant who seems to have been there for a while. I knock on the window to get his attention and he answers the window with an attitude. Making me feel as if i was insensitive to his job duties. He never once apologized for my inconvenience or made me feel justified for my wait. It was all about him and how he was too busy to press the button in his microphone and tell me to wait a moment and he appreciates my patience.
Customer service 101. And he should no longer work around people IF this is to be his attitude on several occasions mind you.

Walked in, no greeting, to an impatient girl behind the counter. She informed us they were out of peanut butter and then stood at the far register and asked us to yell out our orders. After completing them, paying and reading them back to us she forgot two smoothies, a bowl and a sandwich. She was full of attitude and completely rude the entire time. Will not be returning. Thanks Maria G for an awful experience.

This is literally the worst tropical smoothie I have EVER been in I am literally here at 1030pm with no one ordering inside because its closed and no one in the drive thru yet I have been waiting 15 minutes for him to take my order this is complete BS and I’m pissed…

If I could do 0 stars, I would. Worst place ever. They take so freaking long. It’s not rocket science to make a smoothie. One car at the window & they warned me it’d be 15 minutes. This isn’t gourmet food. Shouldn’t be that long! Didn’t even order anything, just got stuck in between cars. Fire your staff and get a whole new one. It’s that simple.

It was ok! The girl couldn’t tell me calories info, or anything! Love the Durango shop better! I got the sunrise/​sunset smoothie with asses kiwi.

Great customer drive! I love getting texts that say get a $ 2 smoothie. It certainly is cheaper than the ones I make at home. The staff were nice. My smoothies came up quick. I wanted to try one I haven’t tried before and was apprehensive. The lady who waited on me said if I didn’t like it she’d make another one for me. I actually liked it and didn’t want her to have to make another. Two thumbs up!

Everytime I come in this place there is either one or two people working which makes everything slow I’m still waiting on my food after being here for more than 25 minutes on an hour lunch. And the cashier Kristen took my order received my money but unfortunately was not able to give back change correctly and had to ask for help on which her help had to use a calculator on her phone in order to know the difference of $ 11.33 from $ 15, in addition to having to get a refund on my bowl because I never got it my refund was issued in a gift card for my bowl and with 2 minutes to spare I have to go back to work hungry and unsatisfied very poor costumer service indeed

Horrible service at this location. I went into the restaurant earlier to order a Roasted Red Pepper & Pesto Bowl and received half a bowl of spinach for $ 7. I get it. Sometimes restaurant workers get the order incorrect, but to «forget» to add seven of eight ingredients?! And then the employees acted as if I was interrupting their break when I went back in. I was the only customer there! I don’t recommend anyone visit this location.

i was really excited to have a tropical smoothie location closer to my home, but this location BY FAR is the worst. extremely understaffed & lacking in customer service. I have only visited a handful of times hoping that each experience might be a littler better, but i’m always left disappointed. food & smoothies arent to satisfaction, i ordered a wrap & there was HARDLY anything in it. it resembled a small taco! I waited approx 35 mins & all I ordered was a smoothie & a wrap. the customers AFTER me even got their food first!
I feel for the one or two workers that i usually see that are alone busting their butts because they are working alone, manning EVERY single area of the store. I will not be visiting this location again, until there is better service & more employees. this is a new store, you’re supposed to attract customers, not push them away. horrible!

This is the worst location in Vegas. Really disappointing since it’s the only one on my way to work. Every time it’s a issue. No regular size cups, so I get 2 kids cups (yeah the amount not the same). Don’t have this ingredient, don’t have that don’t have this. Then they are never fully blended. Chunks of ice clog the straw. Management needs to step up. Supplies and training. Come one this is simple. Hard to screw up smoothies. But hey at least you get that right.

Dropped into this location for a quick smoothie while waiting for my ride. Upon entry the place looks clean and tidy. I guess that’s because they have not many customers due to their service. Upon walking up to the counter I wait 4 – 5 mins before asking the two ladies in front of me if anyone came to serve them yet. They advise no and that it looks as if there’s only one person working. A few moments later a cashier/​employee by the name of Roxana walks from the back and takes all 3 of our orders. I make my special request and she tells me a price of $ 4.99. She doesn’t state my price WITH tax so when I get my change, without a receipt I request the receipt I should have received in the first place.
My drink at minimum isn’t too off. She omitted the banana as requested but didn’t add the extra sweetener as I requested. Nothing to complain about since looking at my receipt she didn’t charge me extra for it anyway.
So for my 20+ mins in their store I observed the lonely one cashier take drive thru order, one or two counter orders, make drinks, and wash dishes in the back all by herself. She looked tired and wore out. Under paid and over worked. I totally get why she lacked enthusiasm and great customer service.