Cold Stone Creamery

When I went to this cold stone creamery location it had terrible quality. Not only did it take for ever to wait in line (even though there was only 1 person in front of me) in addition the customer service was terrible. My ice cream cup was over flowing and the man working there tried to give me the cup covered in ice cream. After I addressed the situation he got me a new cup but little after he gave me the cups upside down in the bag with strawberry ice cream gushing into the bag. This is the worst experience I have ever had with an eatery. What really put me over the edge was his attitude, which was completely reckless and rude. The location has terrible quality, terrible customer service and terrible prices. They have little to regard about what they do.

I was the last customer at closing hours with ten people ahead of me in line. I could not believe there was only one person working the night shift. Feeling horrible for her and also impressed that she was so patient with the customers who she tended to at the front of the line while some of them had multiple orders. I volunteered to lock the door behind the leaving customers so she wouldn’t be running back and forth from behind the counter two the door. I was impressed with how quick she got through the long line despite the multiple orders. Finally it was my turn, I asked her name it was Janea. I complimented her work ethic and service and told her that I could not believe management would let her work alone to close especially in this neighborhood! She stayed professional and said nothing ill towards the company but she did admit she was unable to have a break or a trip to the restroom that day plus still had to clean up shop on her own! So wrong and unfair. Janea deserves better, sweet lady and a hard worker. 5 stars to Janea! 2 for you Cold Stone! Respect your staff!

I went in yesterday with my girlfriend and their one employee working seemed miserable and not helpful at all. I took one spoonful and it tasted like peanuts when I didn’t have peanuts in my mixture. I decided to take it home and maybe my brother would eat it, as soon as he opened the lid it smelled sour and he decided to try it regardless but after one spoonful threw it again. This is my first and last time here.

Absolutely love the ice cream! I sent my boyfriend to grab some ice cream real quick for our movie night and gave him my debit card to use. Well the cashier asked him, «May I see your ID Margaret». Obviously he wasn’t me but they weren’t going to take the card because it wasn’t me. They said If he knew the pin he could use it that way. I am very happy that they asked and cared enough to protect me. So thank you Cold Stone for protecting me. Keep up the great work.

Let me just get straight to the point with this review. I love the ice cream. But the service is getting pretty bad here now. First off, seeing employees dump old ice cream back into the bays to me is pretty, unhealthy. Secondly, I brought a coupon to use. Took them 5 minutes to use it. I would love if the team was much more informed, because by the time they were done processing it. My ice cream started to melt. Now who wants that, he wants flavored cream not me. Also back on the point of seeing employees put back in old ice cream. What if there was a waffle cone inside the ice cream and someone is allergic and then someone is gonna be a serious trouble. Point is, I’m not coming back here anymore. Not because the ice cream is bad or anything that. I love the ice cream, now the service needs work. And because of that I will go to baskin Robbins or the cold stone that is very far from me.

Ice cream was delicious just as I remembered seeing as I live in Hawaii now. But highly disappointed that the new owner does not accept my punch it card even though it’s clearly been stamped and has this particular location stamped right on the back apparently they phased out to a new stamp thing. Oh well good ice cream but upset with the punch it card so might as well go somewhere else if you have punch it cards still.

This is my favorite cold stone location! I am a big fan of their menu. The people at this location are very friendly. The ingredients are always fresh which is a big selling point on my books. The place is clean and never too crowded as other locations. I would highly recommend it if your an ice cream lover.

Awesome tasting customizable ice cream.
I got the Founder’s Favorite. It has chocolate and caramel sauce, pecans, and brownie. It is Cold Stone, so it is always good to tweak the ice cream to your liking. I add a double portion of graham cracker to my ice cream. The extra crunchiness helps add texture to a already good ice cream.
Be prepared for a wait. There are always a good amount of customer at this location, and there is almost always one employee working the store.
A good store from a good franchise where you can get excellent ice cream, but the always present long wait is a little annoying. The quality of the goods and customer service makes up for it. I will keep coming here though, and I would recommend this place to anyone.

It was 6 of us in my party (4 adults & 2 children). My bro and his family took for ever to order but the employee kept his cool and patience! He was even doing some tricks with the ice cream for my nieces. So we got a lil show from him, it sucks that I didnt get his name. It was over $ 40 for 6 signiture ice creams (3 with waffle cones).. .I was very surprised that the restroom was extremely clean!
So why the 4 stars instead of the 5? Well, the chocolate waffles were very stale so we all threw them away once we finished the ice cream. Also, we ate the ice cream inside the place but they only had three tables available (2 persons per table) so we couldn’t sit together. They do have another table that sits four next to the entrance. So a total of 10 ppl can enjoy the ice cream in here but it would be very uncomfortable if the place was packed since its a small location.

They just worked me at this place!!! They have an option to add waffle as a topping, she never told me I was going 2 get charged the full price of a waffle bowl/​cone… I wouldn’t mind paying 4 it if I actually got a bowl/​cone, but instead she literally crunched 4 pieces into my «love it» sized ice cream… 4 one, why didn’t u tell me I was going to get charged full price but yet get 4 crumbs or ignore me completely when I asked u why I was getting charged like that? 2 top it off, she scratched her muthafuckin scalp while she was making my creation

Pretty yummy on a hot afternoon. I love rocky road ice cream and I love the way Cold Stone employees mix delicious ingredients to make requested item but at this point I prefer Baskin Robbins’ take on Rocky Road ice cream. The young gentleman that was attending to me was kind, attentive and patient, which I greatly appreciate.

They need friendlier associates and need to be trained with greater customer service. Its like they hate their jobs or something. Or maybe the employee is just having a bad day? I don’t know… I’ll still rate your ice cream as amazing! :-)

Came in here on a Thursday afternoon. No one else was in the shop, except for the one worker who didn’t smile, greet, or even acknowledge that someone had come in. Asked to try several favors; again, no smile but just a stone cold face. In the end we got our ice cream, which was good, like usual, but I was just so turned off by the whole experience of the cashier who looked like she would be a perfect fit to work at a funeral home. She didn’t even bother to say thank you. Really? I know no one likes working retail, but I think that’s the least she could have done. Very disappointed and different from the normal happy atmosphere I’ve come to expect from cold stone.

The place was clean. The employees were friendly enough. The ice cream was delicious. My only complaint is that the guy mixing our ice cream thought it was ok to tell us that his job was annoying and the worst job he ever had and he hated it. Like we really want to hear that.

I love Cold Stone!
Compared to other ice cream shops these places are gold. The reason I say this is because they have some many concoctions that they can make for you. I have been to Cold Stone Creamery twice in my life and both time my experience was great!
You can buy ice cream buy the pint. They have so many goodies that you can add on.
Price wise they are a little pricier but most definitely worth every penny.
Ultimately this location is perfectly clean and very organized. There was only 1 person working when I went and she got a mini rush. She handled her self pretty well with all her orders.
I will be back for another molten lava brownie, or maybe the churros.
Man they have so many options.

Thought I’d treat the hubby and our family friend to an ice cream treat using my Groupon coupons. As soon as we determined our selections, we were told the store stopped accepting the location-​specific Groupons nearly two weeks ago. Stuck, I was forced to shell out cash for our dessert which I was NOT happy about. For some reason, the «promotional value expires Dec 26, 2012» didn’t make any difference. I will NEVER go back to this store and I will not only think twice about patronizing Cold Stone Creamery, but I’m going to halt buying Groupons.

A typical Cold Stone Creamery. Like most chains, there’s not much to say since they are all so similar.
This one in particular is clean-​ish and has friendly employees. There are a few seats if you want to sit there and have your ice cream, but we prefer to just eat ours on the way home.
The only thing that really bothers me here is that they are stingy with the mix-in’s. I like my Mud Pie Mojo with lots of peanut butter, thanks. And last time, they forgot an entire ingredient. I was distraught without my Oreos.
In a giant shopping plaza on Craig near MLK where most of the businesses have closed. It’s kinda depressing.

good on a hot day

Went in with my husband as its his favorite store. Typically if you ask to sample an ice cream they will let you before picking the flavor you want. I asked to sample their new one which was strawberry basil. The lady behind the counter said no. You have to pick it and then you might like it. Well I am not going to pick an ice cream if I don’t know the flavor. Needless to say we walked out with nothing because she would nt let us try it. I was very disgusted because we are regulars at cold stone and know protocol and that was not it. We wont be back to this once that’s for sure!