Rome Optical

The owners, who are a husband and wife team, are very attentive and really care about choosing the correct frame or sunglass that is right for your face shape/​frame; esp the lady.
I’ve been going here for over 6 years and each time they never rushed or made me feel pressured to making a purchase.
They really are a sweet couple. I would totally recommend this store. They have a wide variety of eyeglass/​sunglass style and also a booklet where the owners will order a particular style or brand of sunglasses if they are not available at the store. Albeit the arrival of the order takes some time as some are out of stock.

That owner lady as reviewer Mar E. mentioned is the «Guru» on picking the right frames for you… she picked out at least couple of my glasses and they look great on me! The prices are cheaper than other Optical shops I’ve visited and they have a wide variety of cool brand named frames to choose from! I just love to look at their selections of frames! Especially, their «Geek Eyewear Collection» cause that’s the only brand that I would wear and I’ve searched at other stores, she’s the only one that sells them and for affordable price too! Anyway, if you are looking to buy cool, yet affordable frames that fit your own personal style check Rome Optical located inside the «Galleria Korean Grocery Store!!» The lady is very helpful and she will help you pick out the right frames that best suit you and your style!

Been going to them for glasses and to get my eyes checked for over 5 years now. The lady who works there is a guru when it comes to picking out frames to suit you. Let’s her work her magic first then see what you like. They have a great selection of high end brands and lower end. The quality and work they do is good. Bought many frames from them and will continue do to so. Thank you to the owners of this place! You are really nice people.

I decided to stop at this korean market and buy some groceries when I walked pass this store. Before I walked in I decided to check some reviews and I was a little concerned about the negative ratings and decided against going in. However, after noticing some really nice frames on my way out I decided to at least check it out. I was genuinely surprised with the level of customer service! I forget her name, but the owner spent over an hour (while working with a couple other customers here and there) helping me try on glasses and sunglasses. After finding some Tiffany’s and Dolce and Gabbanas that I really loved I was trying to decide between the two and she offered to give me a deal so that I could buy both! I was worried insurance wouldn’t go through because I was out of state but she was able to make it all work and get it sorted out.
Thank you so much!

This optometry has an excellent index of frames, they probably carry the biggest selection of designer frames of any optometry nearby and even major retailers within malls like Westfield Topanga.
My main interest in visiting this optometry is they carried a specific brand I desired. Now, the customer service of this place is amazing upon initial inquiry, however, once they have filed a claim with your insurance, they no longer hold interest in upholding that same standard.
The optometrists become the worst ever, and I mean that literally. They become hard to reach, rude in speaking manner, change their stories to confuse you, and have you do things without telling you why.
So, bad customer service from time to time is inevitable, but they take that to a whole new level here. There was instance where a doctor there literally grabbed by arm by force and tried to drag me over to an eye chart!!! Insane right? I did resist, as I was caught of guard by such an action!
My friend in the corner, bored, was shocked in the type of service this place illustrated.
All in all, don’t go here. Yes, the selection of glasses are quite outstanding, (I do question the legitimacy in some frames, but you can easily contact designers for proof of authorized selling), but the service is by far the worst I have ever received in my life.

This place ranks the lowest when it comes to customer service. If you need a repair go somewhere else. I was told my glasses would be ready in a week. Not only did it take a month this place lost my repair slip so they had no way to contact me. Every follow up call I made this bitch gave me a nasty attitude.

Rome Optical– Northridge CA is the worst in service I’ve ever experienced. On April 5, 2013, left my progressive glasses for repair. They promise to call me if it’s ready, and it’s maximum 2 weeks according to them. Came April 14, dropped by and inquired if by any chance it’s fixed or ready, lo and behold, they told me not yet. Today is April 19, and this is what Ms Hanna Lee told me over the phone“it’s not here yet, let me call the company that repaired it, I will get back to you after.” Unbelievable, but true, she said that with side words of «you know I won’t get anything from repair, it’s just a service». Then what the heck, don’t even continue your business for heaven’s sake! She’s complaining that the company didnt deliver on time and its not her fault.
Please have second thoughts if you plan to ever visit their place for any business. Grade= FAILED!

I have been going to this optometrist for years at this location and their old one on Sherman Way and they have always been so nice and helpful. They also have a really nice collection of glasses. Lots of fashionable ones and pretty ones too. They even made my lens for my glasses a pretty pretty blue.
Their location is also convenient in the Galleria Market. You can eat at the nice food court before or after going there or wander the market.