Keford Collision & Towing

Had the unfortunate situation of having to use this company after an accident that left the car with 3 flat tires. The initial tow price was reasonable, but the second tow price just a mile and a half down the road was $ 95. I was told I would have to decide right then, because the driver was about to leave. Then after I agreed and paid, I was told it would be an hour?
As they unloaded the car at bell tire they did not have the town ramp at the right angle and they nearly tore the front bumper off. It scrapped loud and hard for at least 4 – 5′, will need to get this checked elsewhere.
The other big concern was a closed backpack that was left in the car was opened and items from within were out in the open. Not sure if the went through it or if the vehicle was left unlocked, either way, not very happy.
I use Unilocal all the time and find generally, they most recent reviews show up first. This may indicate a trend in service from this company.

My car is being shipped to Hawaii for a job-​related move. It had developed some rust spots that I wanted repaired before a moved to an environment that would continue to eat away at the body. I got a quote and brought my car to Keford before reading the Unilocal reviews, which then made me anxious. However, I was happy to find that these reviews were not my experience at all. The office staff was friendly and helpful. The quote was accurate on both cost and time. Best of all, the work was flawless. I would recommend their service.

Don’t ignore all the one star reviews people! I wish I would have checked their reviews before I took my car here. Definitely felt like they tried to take advantage of us. Be careful.
update: Our car no longer has any issues. Lugnuts were tightened on our front wheel and our car is driving just fine thanks to another auto shop. Nothing else needed to be fixed. So no apologies necessary for our car still having mechanical issues.

This place was GREAT! After calling their 24-​hour tow company, they were at the scene within 30 minutes! The driver was very friendly, and informed me of my options. I decided to leave the car at Keford for my collision repair, and the experience even exceeded my expectations! The front desk staff was so friendly and even arranged a free loaner car which is almost unheard of in this type of business! I highly recommend asking for Tom if you need an estimate — he was efficient, trustworthy, and ensured my car turned out absolutely beautiful!!! Highly recommend this family-​owned business for collision or towing!

I got In an accident and my car was taken here by default so I left it here. They seemed extra sweet and like they knew what they were saying and doing. Told me my car would take about 2 weeks or so to fix if I left it there. Two weeks turned into 3 mths and a $ 12,000 claimed turned into at $ 22,000 claim. The girl at the front Cathy really knows how to give an attitude about why the process is so delayed. Isn’t it your right to ask why your car is taking forever? You need approvals and parts yet you don’t inform your customers? Overall the job got done so I’ll give them that …

ABSOLUTLEY HORRIBLE BUSINESS, it is now Tuesday I got hit on Sunday and I kept asking to have it sent to the GM dealer like they’re supposed too so it could get inspected and totaled or repaired I called five times Monday and Tuesday and they keep saying «oh it will be there this afternoon» then I’ll call back and they’ll pretend like you haven’t spoken to them before and don’t know where to take it. It is a scam and way to make money off you, you are charged everyday your car is in their lot and they intentionally make it so you have to pay more. Never using them again.

I was in an accident last week in which I slipped on ice and landed in a ditch/​creek. The tow truck guys who came were from Keford Towing & Collision. They were respectful and did a great job. One guy told me that it’d be expensive and quoted me at $ 250 (it ended up being $ 700). He offered to tow it to Keford Collision and I agreed.
My experience with Keford Collision was absolutely terrible!!! The receptionist was terribly rude and had no customer service skills. Every time I called this is what happened: crouchy lady picks up; I ask her for an update on my car; she responds: «You know I’m really busy right now. There are a lot of cars here. How am I supposed to know off the top of my head? Hold on.» She puts me on hold listening to the most obnoxious Keford collision ads that make your spine tingle. The absolute worse thing to listen to after you’ve been in an accident. Several minutes go by. She picks up again. «You know we’re really busy around here. I don’t know what’s going on. There are a lot of cars like yours. Let me grab your chart.» Many more minutes go by…
Finally, I get through and ask for a repair estimate. More holding, more hours, and days (at $ 25 of storage fee, mind you) of waiting for a call back… I finally talk to someone and am given an estimate of $ 4000 – 5000. I ask for a breakdown of charges and he won’t give it to me. «I won’t know until I get in there, but you know it’s all body work.»
I’m not such a dumb girl and quickly decide to get my car out of there. So being that they’re a tow company, wouldn’t you think they’d want the business of towing my car again? Nope. They refused to work with my roadside service. And when I got another tow company in there today, they gave them hell.
These are not people you want to deal with. Stay away!
My car is now at MAACO in Garden City under the recommendation of my awesome mechanic Paul Green. I have been so impressed by their professionalism and can’t speak of them highly enough.

Do not call or allow your roadside assistance call this towing company!
My car recently broke down and my roadside assistance called Kenfords Novi Towing. When called, they said that they would pick up my car within the hour. After the hour had passed, I called Kenfords Novi Towing to ask them their ETA. They claimed they had no recollection of claiming they would pick up my car. I then called my roadside assistance who said that Kenfords had confirmed a pick up time for my car. When my roadside assistance called Kenfords to see what the issue was, Kenfords yelled at my roadside assistance and said they were refusing to come.
I am not sure why they would pick up my claim and then decide to forfeit the job.
So, only call Kenfords Novi Towing if you would like to be rudely spoken to and abandoned on the freeway with your dead car.