Wilson Tire & Auto Service

Horrible company, they over charge and are fraudulent business people. There was a deal going $ 10 off an oil change and free tire rotation. They did not honor Goodyear deal and I ended up paying $ 130 dollars for an oil change because the $ 70 oil change I paid for didn’t include the extra 2 quarts of oil my engine needed. Please by pass this place, they are frauds

I had a weird slow leak in one tire which they diagnosed correctly and repaired it for a fair price. Very good customer service. My wife recommended them to me after several positive experiences as well. We are sold on them for many auto needs. I noticed that other customers seemed confident in the service they received as well.

I’m an Olney resident and have a reliable 2009 civic. Previously, I went to Graeves auto for maintenance and they left a bad taste in my mouth. They weren’t very friendly, they were brusque and didn’t leave me feeling confident in their work. I won’t get into it as this is not a review for Graeves, but especially in comparison, Wilson Tire and Auto Service was a treat.
I went in to get my A/​C fixed, oil changed and get a weird noise investigated. I was kind of nervous going in, I’m not very knowledgeable about cars. The guys at the front desk were friendly and knowledgeable, they listened and addressed my concerns. They called me and kept me updated on what they found, what they were doing, and even took it around the block again to make sure they got it right. They explained everything to me and weren’t bored with my asking questions. I got my car back the same afternoon with peace of mind. I will be coming here for auto service from now on.

Very friendly, both on the phone and in person. Unfortunately, not a good experience in the end. I took my truck in for a simple tire balance and rotate, picked it up and went on my way. I immediately noticed that it was riding like a brick on my short ride home. I suspected that they had overfilled the tires with air so checked them. Sure enough, they had put 35 psi in each tire (the specification right in the door jamb is 30 psi). Okay, don’t know why they did that but I let them all back down to 30 psi and that was fine. No big deal.
As a matter of practice, I have learned over the years to double check the wheel lug nut torque on my wheels after I have them worked on by any shop. I have found that they usually way over tighten them and/​or tighten them unevenly, so I always get a floor jack out and loosen them all up and then re-​tighten them evenly to spec with a torque wrench. Upon doing this, I was very surprised (and actually shocked) to find that almost all of the lug nuts were barely more than hand tight. I mean I could easily loosen most of them with a small ratchet with one hand. The lug nut torque specification for this truck is 98 ft-​lbs; I would estimate that most of them were no more than 10 – 15 ft-​lbs. Had I not checked them there is no way they would not have loosened up completely while driving which could have potentially been quite dangerous.
I called the store the next day and spoke to the manager who listened to my concerns, and was very pleasant and offered me a full refund. I was very happy that he did so, but not so happy that he did not seem too concerned about what had happened. Later that day, I went back to the shop and again spoke with the manager, who gave me a refund. He was again very pleasant and polite. But it was clear he did not want to engage me in a conversation about what happened when I tried, and seemed more concerned with getting me out of the store as soon as possible.
I understand people make mistakes and stuff happens. But the scary part is about what might have (and probably would have) happened had I not checked my lug nuts. And what about the other 99% of the customers who do not check these things because they should not have to? I understand they were just taking me at my word about what happened, as I had no proof at that point. But I was very constructive and specific about my experience, and gave them a chance to react appropriately.
This was a very dangerous condition that my vehicle was left in, and I feel that a sense of concern rather than ambivalence would have been the appropriate response. Had I gotten a different response, I would have given them another chance with my other vehicle. I really try to support local businesses, but I cannot afford to go here again or recommend them based upon my experience.

I have taken my cars here for years. I have had all kinds of work done. From tires to breaks to oil changes to radiator replacement. I find them to be trustworthy and friendly.

Great customer service. I was disappointed that the very thing I asked them to fix they did not. I was also not happy that they kept my car for over the days and maybe created another problem. However, they did correct the problem I think they created. I would lower my rating if it were not for the customer service. While I will not use them again, I do think that more than 50 percent of the time, they will deliver.

I agree with the other posts. They are very knowledgable about tires. Their prices are close to Costco’s. I gave up on Costco because they are always too busy. Costco promises rotation for the life of the tire but there has been a three hour wait every time it tried to do it. I had a bad experience with Graeve’s so Wilson has become my go to place for automotive care.

I discovered this place while googling ‘tires In Olney Md”. I had already shopped at the Big Place On The Corner (sounds like ‘Fletchers’) and wasn’t convinced of their tire expertise. You wouldn’t think tires need experts, but tire choices can be difficult. So yeah, you need guys who know what they are doing.
I assumed when i saw the name — Wilson TIRE — they would be able to help me out.
And they did.
This is a 7 location outfit but you are still made to feel like it’s a small business with a small business approach to customer service.
They can get any brand and their prices are competitive. But tires are not cheap, esp for a full size pickup truck. When i balked at the prices they gave me for the Big Boy Brand tires… Michelin, Goodyear, BF Goodrich, etc… they made up a very thorough list of compatible tires for me sorted by price. I made my choice and an appointment. Tires in and installed the next day.
And it comes with lifetime free tire rotation for which they send you a reminder card a few days before you are due.
That’s pretty cool.

So I’m here at Wilson Tire and Auto in Olney for the 2^nd time in 4 days. On Sat I purchased 4 new Goodyears for my P/​U truck and had them mounted and today I’m back for oil change and lube on same truck. Both visits have been very pleasurable. Prompt and professional service and quality work. I have used Wilson in the past for tires and service and plan to continue. Would recommend to everyone, but don’t think I have to, this place is very busy. There is a steady flow of customers in and out of here.
Thanks for Reading
Frank W