The Mac Store

This is not a review so much as an alert to other readers that this store has changed hands and is now Called «Simply Mac» It is not clear to what extent things have changed. I have not used these folks since the change, although I did drop by to ask them about their service to upgrade my software.

Macstore in Olympia I have used them before on my MacBook Pro 15″. I am dealing with this extension repair program and the first person did not fill out the form right when they shipped out. I called them on Friday last week the day after they turned it in to see if it was shipped an questioned all the info on the form. They did not tell me where they shipped it and I assumed it was apple. It is still stuck in their Seattle office testing and not at Apple. Obviously this store does not have good communication skills. I am on day 6 and still no MACBOOK PRO

The guys at the desk have poor people skills. Repairs are slow and communication is slower. Even worse service: they sent my MacBook up to Seattle for repairs (that takes a week), and it didn’t fix the problem. Then I drove back to the store and the guy tinkered with it… which didn’t fix the problem. Now it is back in Seattle for their third attempt. I am close to returning to the evil PC world, given service like this. I do not recommend this place.

Super helpful staff and really convenient to SPSS campus and the Evergreen State College.

Lauren the floor sales manager was a FIVE STAR RATING! I’m an old PC user and just got an IPad. Lauren went out of her way to help us get started and how it interfaces with other Apple products such as a MacBook, IPhone and Apps. She was friendly, helpful, knowledgable and very patient.
As for the Macologist Desk in the back of the store, she was quick and business like. I guess my questions were not technical enough. Lauren was tolerant with us, great customer service!

Introduced to The Mac Store during a special iPad informational class conducted by the store manager, Steve Brown. He was so knowledgable and patient with my endless questions. Was so impressed with Steve that the following day had to visit the store and purchased several items. No longer have to drive to the Tacoma Apple Store… The Mac Store has the products and information that I need/​require.
Wanted to download the latest operating system on our Apple desk top. The Tacoma Apple Store wouldn’t even respond to our request for help since we didn’t purchase their extended service policy. After hours of frustration, suggested a trip to The Mac Store for guidance. Austin graciously researched the required installation steps to avoid us the hassle of bring our computer into their store. This was one more reason why we patronize this store… they truly care about their customers.
Two weeks ago attended another iPad informational class conducted by Austin and Paul. Their presentation was very informative, professional, clear, and concise. They had endless patience with all our questions. It’s obvious that they thoroughly enjoy sharing their knowledge of the Apple products. They’re terrific ambassadors for the Olympia Mac Store.
Again, the day after the class visited the store for a special iPad adapter. Paul knew exactly what adapter was required for my project. Within 10 minutes I was in and out of the store with exactly the correct tool. As always… a very thankful and satisfied customer.
The Olympia Mac Store staff has exceeded my expectations for quality customer service.

Great staff, friendly and knowledgeable. You will never be rushed and are encouraged to ask as many questions as you would like to assure you are purchasing the product that will best meet you needs.

Like the REI, this new addition to the Mall classes up the place a bit. It’s not a Real Apple Store, but it comes close. You’ll find energetic, helpful staff; a genius bar equivalent where you can schedule an appointment to talk about your Mac issues; and loads of shiny Apple gear /​accessories. They don’t have the depth of stock that Best Buy has on some things (like backup drives). They do have a really nice selection of headphones and headsets and a nice speaker display.
Unlike the Apple store, they are not embargoed from telling you anything, which is refreshing after getting practiced dumb looks when I complained about things bedeviling me after various «upgrades» (problems documented by thousands in the
forums, mind you). Would they tell you to get your iPhone fixed or jailbroken at the almost-​adjacent mall kiosk? Maaaaybe.