Sunrise Optometry

If I could give them a 0 I would. Staff is unprofessional. The doctor is racist making very stereotypical comments. Besides that when you do confront them about it they just say, Oh sorry and nothing else.

Okay, first of all, this place has been heavily criticized but it’s a good place and it has a good service. I learned more on my recent visit here than 8 years going to other places.
Pros: fast service, direct to the point and very knowledgeable. Additionally, I was offered a follow up appointment.
Cons: I removed one star because I had my appointment set two days prior, and i showed up to a closed office. I waited for 5 – 10 minutes only though; however, I am big on punctuality.
I do recommend this place.

0 Stars! Worst customer service I have ever encountered. I’m pretty easy going and not one to complain about customer service, but this was a completely different experience. there’s a way of saying things and these people just happen to be really rude! NEVER GOING AGAIN!

This place is fueling my campaign to get Vsp to accept large companies like Lens Crafter better coverage. I am very sight impaired. After getting my first set wrong, no bifocals only distance because they insisted that’s what I requested (if I lose my glasses I can’t see well enough to find them) they NEVER called me to let me know when my new set was in and lied and said that they did. This is 2016 who are you kidding? Now two weeks later I’m cleaning my glasses and my lens popped out and I can’t get it back in. $ 1,500 useless glasses. The customer service is atrocious. I wasn’t upset about their first mistake until they blamed me and I wasn’t as upset my glasses had been in 5 weeks without a call (ok, I was pissed) until they lied. BTW I went in for contacts on the doctor talked me into the glasses probably because my insurance pays really well for glasses, well that’s the last time they’ll be getting money from my insurance from me.

This place is horrible. Stay away!
1. I get there right when they open and My appointment is at 10am… no one is there. There were 2 other people waiting also. finally 30 mins later they finally show up.
2. I finally get my glasses that cost me $ 250. The guy tells me to wear them all the time so my eyes get used to them. I do, an I’m absolutely miserable. Nausea, major dizziness, headaches,…pretty much all the symptoms of bad eyesight. Could barely see while I’m driving. This was my first time having glasses an I thought it my just be my eyes trying to adjust. Well.4 weeks later I go back because nothing has changed. The guy says oh thats just your eyes adjusting… then just wear them for reading only. Okaaaaay… so I try that, still not better. So I stop wearing them because I honestly couldn’t handle it anymore. Then thanksgiving, christmas, new years go by and I finally call back after the holidays and tell them I need to come back in because I’m still having issues. So the person who helped me over the phone was rude and he told me I’m going to have to pay for another exam because it’s been past a certain time frame from when I picked up my glasses (can’t remember how long he said) and i should have called them sooner. Well… no one told me that. He ended up getting upset at me and finally said okay okay can you come tomorrow at 12pm?
So I go and I wait about 30−45mins to be seen for the guy to tell me the same thing. But this time I found it interesting, He said the prescription I had is the lowest med-​ical will pay for. Didn’t think of anything at the time when he said that.
So finally 7 months later I go to Costco and pay $ 55 for an exam. Completely different experience. you can tell they know what they are doing. Come to find out… I have a stigmatizum, I’ve been given the wrong prescription, AND I only need them for computer work and reading.
So total I had to spend $ 147 to fix what Sunrise Optometry screwed up!!! I wasted $ 250 at this place.
Horrible experience here and I will definitely not be back there!!!

This is a great place… Awesome service very professional and friendly… They have the latest glasses for trend and style… Vinnie treats you well… I will be coming here for all me and my family needs of glasses even though I have Kaiser permanente health coverage…

Absolute rip off. Purchased these Michael Kors frames w an allowance of 170 from my insurance and ended up paying 30 out of pocket which was 200. I look up the same frames online and they are 85−100…why…
WITHOUT THE LENSES OR ADD ONS…

If I could give 0 stars I would. First of all, don’t just read the Ontario location’s reviews, read the Mira Loma reviews too because it’s the same Dr. I wish I would have read the reviews before I came to this aweful «Dr» and btw, the frames are over priced too. Make sure you read the review from Mira Loma where the woman bought «versace» frames that had «prada» labled on the inside of the arm. If KNOCK OFFS at TOP dollar are your thing then that’s on you!
Anyway. My insurance only covers one exam a year and nothing else, so frames and lenses are out of pocket. Dr Vinnie was EXTREMELY rude, impatient, pushy and just plain «quick n dirty». Have u ever had an eye exam that took less than 20 to 30 minutes? A lot of times they May take even longer but he will rush through in ten minutes. He wouldn’t let me figure out which lense was right for me. «this one or this one, this one or this one just pick one! This one or this one?» Only letting me see through the lenses for a couple seconds. In 10 minutes I had what I would Come to find a month in a half later, was a BOTCHED BS PRESCRIPTION! Told me I needed bifocals! I’m only 29! But he knows best because he is the doctor.
Picking out frames was rushed too. He wouldn’t let me take my time picking out frames I liked. He stood over my shoulder the whole time shoving frames at me «how bout these ones or these ones, no? well try these.» Again not giving me 2 seconds to think. Almost seemed irritated or annoyed that I tried on 3 pairs and hadn’t made up my mind yet. Eventually I just chose some frames I wasn’t completely happy about because I felt rushed and dropped over $ 700 on 2 pairs of crappy frames (not designer) sunglasses and clear lenses … CASH! I went on my way and he never even gave me a copy of my prescription.
I don’t know about you but I work hard for my penny’s so on the way home I started wondering how I just spent over 700 cash (after a «20%» discount) on cheap Vogue frames. I felt like it was not the right choice so when I got home I called and cancelled my order and went to get my cash back in the morning and asked for a copy of the prescription I should have already had. Then later in the day they called me back and said they gave me the wrong prescription and I needed to come back so they can fix it. I went back and left with the «right» one.
I ended up purchasing both my clear lenses and my sunglasses through target optical on Haven and Foothill in Rancho Cucamonga. My clear frames are D&G and my sunglasses are Coach. I spent 500 on both pair total, 200 less than the ugly Vogue frames I had picked out from Sunrise Optometry! They were all extremely kind, patient and helpful. Got my glasses in a week or 2 and all of a sudden trying them on I felt like they just weren’t right. I thought I just needed to get used to the bifocals cause I never had them before so I waited it out and wore them everyday trying to find my «focal point» with the bifocals. After a month and a half of headaches I was done.
I went back to target optical to pay out of pocket for another eye exam since Dr vinnie used my free one from my insurance. I was told I should’ve gone back to him and had him do a retest for free but I would rather pay out of pocket for an overall BETTER DR! At target optical Dr Kim was AMAZING! And guess what? The prescription she gave me after a 35 or 40 minute exam, was completely different than the one Dr vinnie at sunrise gave me AND I DONT NEED BIFOCALS!
Moral of the review is, DR VINNIE @ SUNRISE OPTOMETRY SUCKS AS A DR AND A HUMAN BEING. Go elsewhere, don’t waste your money on that jerk or his business. He cost me a lot of money with his BS BOTCHED prescription and after this review, the next step is the Better business Bureau. Go to Taget Optical for an overall BETTER experience.

The Dr was very kind funny and helpful. I read the bad reviews prior to coming to his office and was skeptical but overall it was a great experience. I will continue coming here for all my eye needs. Thank you

Horrible experience! My husband, my daughter, and I went in for eye exams today. Before our exam I politely asked the optometrist to please write the pupil distance on the prescription, to which he rudely replied, you don’t need it! I explained we did, since we order our glasses online, to which he blurted out rudely, «you are wrong in doing that.» I repeated my request, which seemed to add to his irritation. During the exam the optometrist was extremely rude, rushed, and seemed angry at the fact we would not be buying glasses from him. During the exam he concluded that our previous prescriptions were too strong and we all ended up with prescriptions that were lighter in graduation than our previous exam, which was taken two years ago. He angrily scribbled our prescriptions and did something that I will I be reporting to my insurance. We left his office with severe doubts regarding the veracity of our eye exam results. We will need to go get another exam. Totally unprofessional!!!

Guy fitting glasses was rude… We were overcharged … Frames were already bent… Rude!

Discussed transistions and they told me they would work well for my construction job. Paid but received just regular lenses. No attempt to correct this situation either. Will have to go somewhere else next yr.

My daughter and I visited this office a couple of weeks ago. The best way that I could describe the optometrist is «quick and dirty». He was very rushed when assessing my daughters vision, plus a bit rude. However, once he finished assessing her and administering her vision test, he surprised me by providing details that my daughter’s previous optometrist failed to mention. We ordered her glasses and they said that it would be about a week wait time for the order to come into the office. My daughter still does not have her glasses. So, to recap —
* the optometrist was a bit rude, but provided necessary/​critical details
* there is a delay in receiving the order
I think I will be going elsewhere if I don’t hear back from them this week… as I will be going into the third week in waiting for my daughter’s glasses. (ugh)

Sunrise Optometry
Been a customer multiple times and thru several changes in prescription. Excellent service and the lowest prices on Silhouette frames. I have tried other opticians closer but the prescription has not ever been just right.
Kevin Miramon

Normally I don’t get so raw about a business because I’ve owned one for many years and know how difficult it is, but when you bulls##t me, your present and potential future customers are going to know the unadulterated truth.
So yes, your business lost my trust, Vinnie. You can thank your employee for that one. Time to find some new honest, customer centric helpers at your office and your other location (just read those reviews now).
I have VSP insurance and our coverage is pretty good as I work for a major corporation. So started realizing that I would get really tired really quickly at work and at home in front of the computer. I came to the realization that I needed glasses. I’m one for convenience and looked up Unilocal for a close, well regarded office so I chose this one.
On June 13^th, I stopped into Sunrise. Dr. Vinnie T performed the exam. Seemed thorough enough, put me through the tests and flipped a few lenses to see which ones worked for me. Prescription finalized and then we went to do the fun part, pick the frames. Through the frame selection process, he was pretty patient up to a point. As I waffled in between a few frames, he seemed to get more and more impatient. I understand you need to run a business, but you ALWAYS deal courteously with the customer in front of you. As I started to ask about pricing (b/​c he seemed to push the most expensive frames), he became a little more impatient. I let it slide because I wanted to make the best decision, maybe he was having a bad day.
So after I picked out the frames, we move onto the lens choices. I had no idea so many things were a la carte. I was stunned. In the end, I got many of the choices. On a side note, Costco has the same services like edge polishing for FREE. But that’s not my beef with this office, what happened post-​sale did.
So at the register, I am told to come back on June 27^th to pick up my glasses. Two full weeks, they said. I asked why does it take so long and he (the assistant, not Vinnie) said «Oh its a custom lens, we need to order the frame, expensive, etc, etc.» So I figured ok, I paid a lot of money (over $ 500) for my glasses. 2 weeks for quality eye wear should not be a big problem.
June 26^th rolls around and I call in the late afternoon. I called the office and the same guy answered the phone. I asked if the glasses are on the way and if they will be ready for fitting and pickup tomorrow. He says after a pause. «Oh I’m sorry Mr _​_​_​_​, they aren’t ready yet». I ask why and he says «Oh we need to order da frames, it take a long time». I said «What??? You didn’t put the order in yet?» Then he says «Uh yah, and the lenses there a custom made, they take a long time.» And so I asked when will they be ready? He says «They be ready next Tuesday». So I ask him to call me when they get in. I held it in figuring what’s a few more days.
Today is July 2^nd and so I called this morning. I asked if the glasses came in. Same guy said the SAME EXACT B.S. AGAIN. I kid you not. He said «Oh Mr _​_​_​_​, we need to order the frame, and its custom job so it take longer. It’ll be ready at end of the week.» My God I lost it. I said «Do you realize you gave me the same bulls##t excuse on Thursday? What do you mean you have to order the frame? Didn’t you do that last Thursday? And didn’t you also say it takes a full two weeks? How will it arrive in 3 days if you’re just going to put in the order now?» There was a long pause and a lot of mumble mouthing and then he said «Ok I call lab now and find out».
Which should have been the right response.
So about 10 mins later, he calls me back to inform me that the glasses are going to be delivered today.
I get a voice mail in the mid afternoon from the same guy. Glasses are ready. He ends up doing the fitting. It must’ve been uncomfortable for him because I have no poker face whatsoever and I know this guy knows he is one lame apology or excuse away from me losing it. So yes, I did get my glasses today. I did not leave in a good mood as you can imagine.
So here I am, sitting in front of this computer of mine, blasting away at the shoddy customer service I received from Vinny’s helper and wondering too «Did I get fleeced?» What if they did put in the order today and they cranked out my glasses in a rush? Rush anything in any business, especially precision work means more chance of problems. Moreover, I just read a review about this business’ other location in Alta Loma where one girl noticed that her Versace eye glasses had «PRADA» on the inside of the frames. Go read the review. So did I get the genuine glasses that I paid for? You bet I’m calling the manufacturer soon and asking how I can verify I got the genuine article.
A follow up to this review will be forthcoming once I call the eyeglass mfg.

Very friendly service and they have a large selection of designer sun glasses. I will definitely go back :)

Selection and Service are what you get when you walk into Sunrise Optometry. I lost my glasses after a weekend in Vegas (What happens in Vegas stays in Vegas) any how. I needed a pair of replacements. I called and was scheduled for an immediate appointment. I picked out my glasses and was told 7 working days. I frowned. Next I was asked if I needed them today. I replied it would be wonderful as I need them to drive and have a busy weekend planned to include a lot of driving. Well, They asked me to come back in couple of hours and they would have them ready. Yeah! The day was saved !! I returned later that day. My glasses were ready. I walked away with a big smile. Absolutely satisfied with doing business with two nicest guys in Ontario. Outstanding service. Happy Happy Happy !

I have been going to Sunrise Optometry since they opened. My adult son has gone, and my husband. I have had nothing but top notch service each and every time I go. When I arrive I am always greeted openly as if I was family. I have never had to wait long to be seen. I always feel that I am treated special when I go. I have purchased many very expensive designer frames almost always including progressive lenses. Each pair of glasses I have received are beautiful and top quality and I am a perfectionist. I would highly recommend them to anyone.