AT&T

If I could give this store no stars I would. I would not recommend AT&T for any Internet or cable services. it has been nothing but a nightmare the past 3 weeks. twice the techs did not show up for installation when they were supposed to. we’ve gone into the store every day this week only to waste our time and have nothing get resolved. I’ve been with att for 5 years so I thought I’d give them a chance with our WiFi in our new apartment but I’m so fed up with it.
We switched over to Time Warner and could not be happier.

Not the best salesmanship. They try selling you items you don’t need. Very pushy

I’ve never been an AT&T customer, and the only reason I came here was because I found fraudulent collections on my credit report. I went to an AT&T location by my house and they said I needed to speak with someone at their corporate office, they would be able to pull up information or atleast give me the number to the fraud/​collections department. I come here and find that they have 10 employees inside all of them just sitting/​standing around talking and on their phones. One of the associates comes up to be asks how he can help I let him know about the fraud, and let him know that I’ve never been an AT&T customer, and he replies «I feel sorry for you, who do you have?»
Me: «T-​mobile»
he shrugs and says «yea they’re ok»
Me :” I’d be willing to change to AT&T but not if I’m going to just to have things like this happen“
Him: «sucks should of paid your bill»
Me: …
He proceeds to give me customer service number and I leave.
What happened to customer service, this guys smart remarks are not cool. Hopefully I can solve this problem without having to come back here.

Arrived into the parking lot 10 minutes before they opened and hung out in my car. At 9:57am, I got out and waited outside.
The 5 employees are literally sitting around and talking. At 10am, the guy unlocked the door, but all he did was flip the lock and walk away. I was expecting him to open the door and welcome everyone in. Apparently customer service is not their strong suit.
All I needed to buy was a gift card for my sister-​in-​law. When I told him that’s what I came into buy he said, «oh ummmm… I’m not sure if we have any» Hello! It’s nearly Christmas! How do you not have gift cards?!? If they were available to purchase online, I would have much rather spent my time doing that!
Thankfully, he found one in the back and once I paid, I got out of there! Definitely wouldn’t recommend this location for their customer service!

Randy was amazing tonight. My sister and I went in to add her to my plan and he bared with us and in my family that is saying a lot. With having many att stores around I will do the little bit to drive out of my way and continue to make this my home store.
Thank you Randy and everybody at the Main Chapman store.

Jerry provided excellent customer service today! I was due for my upgrade and decided to get a Samsung S 6. There was no up selling or trying to talk me into something else that I might want to consider that would be more expensive or pushing additional services that I was not interested or did not need. This is greatly appreciated! He was helpful friendly professional and a joy to work with. It took over an hour and a half to get everything done because of the amount of data I had on my phone but he made sure that I understood exactly how my phone worked and that all of my previous data was on my new phone. I have gone to several retailers and not been as satisfied. I will be back with questions I’m sure and I’m sure that someone will be able to help me, highly recommend.

Came in to talk to them about adding a line to our plan. Even though I’m the authorized user, they wouldn’t let me add a line, even when the primary person lives in Northern California and wanted us to put the person on the plan. The lady that greeted us told me that there was nothing they could do, and if we wanted to speak to a manager, we’d need to be put on a wait list. Any place that has a wait list, just to speak to a manager, has some other issues going on. I found the staff rude, and as an AT&T user for many years, pretty sad. I went down the street to Best Buy, and they had no problem adding a line for us. Not sure why this AT&T store wouldn’t even work with an authorized user on the plan, but that’s enough for me to not go back and not recommend it. Basically, they’re rude and they don’t want their customer’s business. That’s fine, there’s plenty of other places in the area that do, and Best Buy happily got my money. Avoid.

I have to say … Marcos is the best customer service rep EVER. He not only answered all of my questions when signing up for a new cell plan but he even found me big discounts that I didn’t know were available to me. He assisted me in setting up my new phones (3 of them) and never made us feel rushed or that we were taking up too much of his time. I will definitely be referring all my friends and family to Marcos!

I visited this location last Wednesday to upgrade my phone. By mistake the employee helping me signed me up for the 30month contract when I specified I wanted the 24 month. I called to speak with the store manager Abraham about the issue and he asked me to hold for 10 minutes while he looked into the issue. I was on hold for 32 minutes before I hung up and called back to be told that he was in a meeting. I was appalled in the behavior of the store manager to let me sit on hold for that long and to find out that he hadn’t even began or was even going to look into the issue. I will not be returning to this location due to the very poor service I received from the store manager Abraham.

My man Randy (in case I got the name wrong he is bald, African American and just under 6 feet tall). Randy made this experience great. I had a terrible day, lost my mind, and threw my phone for the first time ever and it smashed (like shattered). I figured the process would be miserable explaining what happened and getting my phone fixed. Randy understood the process but was so fun and easy to talk to. He may be a little talkative, but his willingness to help and explain things was exceptional. He did so well I had to write this review right when I got home. He was funny, respectful and helpful, not much more I could ask for.
Here’s one for Randy!

The reason for my visit was because low and behold AT&T overcharged me AGAIN!!! Even though, what brought me into the store was a negative, the energy I receive from this establishment is nothing but positive.
Every time that I come into this store I am always received with a smile and a friendly welcome. My «go-​to» guy is a young man named Jesse. He is by far the best representative that I have ever dealt with. I have dealt with other reps at this location and even though they were nice, the level of knowledge just wasn’t the same as when I deal with Jesse. He has always gone the extra mile for me, whether if be a service or sales visit. He is very honest and just a delight to deal with. He is the main reason I do business with this particular location, which surprises my husband seeing as how we have an AT&T store less than a mile away from our home.

Don’t go to Jesse! One of the worst experiences of customer service. I was told, by Jesse, the I could not cancel a international plan in store, and cancel a phone line I no longer use. When I have done so many times in this very store. He told me to call customer service. So I did, and they told me they should have been able to cancel the international plan and phone line in store with no problem. So I ended up calling again and reporting Jesse for horrible customer service and not doing his job.

Great customer service from start to finish, excellent selection of products and ultimately I felt that they took care of me as a valued AT&T customer. This store will always have my business– hands down.

I was dreading having to come to at&t today to get a replacement phone because of the poor experience I previously had at the Tustin marketplace location and south Bristol location. I just was fed up with the sales tactics and crap being added on to my bill.
That said, I decided to go to the AT&T store on Main and Chapman. I was pleasantly surprised. I didn’t have to wait for help. Randy was very helpful and patient and really knowledgeable and was honest. Jesse also assisted as well as the store Manager Leo.
So everyone: go see Randy or Jesse at this store. They won’t b.s. you like the staff at the Tustin marketplace store.

Chapman and main at&t has the crappiest customer service skills in town!
1. They lock doors 15 minutes prior to closing
3. Don’t return phone calls
4. 95% of the time they don’t pick up the phone.
WTH YOU SELL PHONES SO ANSWER EM!!!###
SDB!!!

Excellent service! Melissa was amazing! She helped me so much and was so kind to me! She deserves a BIG raise!

I just had the worst customer service at this store! This woman needs to be fired or retrained. I am a long standing customer, I came in simply for an upgrade. I know what I want, she tries to sell me on something I already KNOW I don’t want. I tell her I’m not interested, she continues with severe aggression about HOW IM NOT LISTENING TO HER… no ma’am your not listening to what the customer WANTS! She was getting so loud her co workers turned to look at us… of course not one of them approached us (probably afraid of her).I actually said I’m done and instead of trying to save the sale. She said ok let me walk out… What kind of customer service Is that??? I am so upset, I cannot believe they handle customers in this way. Beware!

Terrible customer service. Have bought two phones here and both are lemons! When I bought the second phone the saleman said I had to pay off the first one still and it would be paid off in January. Now they’re telling me 18 more months and when I tried to tell them no that was my contact with the second phone I bought, not the first they don’t listen. The saleswoman ignored my repeated requests to speak with a manager.

1 hour and counting… Find a different ATT store, even if u have to drive to LA, you’ll save yourself time and frustration.

I decided to finally change carriers from Verizon to AT&T. I was hesitant to make the switch but after walking into this AT&T store I was convinced my new provider would be AT&T. I already had AT&T Uverse for my home service for years so I decided to see what AT&T wireless could do for me. I compared both carrier prices and Joshua my sales representative showed me the difference in price and better options I would have if I switched to AT&T. I didn’t feel pressured at all. My experience from beginning to end was great. Joshua was nice and he kept it real with me. The store manager Regina made sure I was well taken care of. I walked away with two new phones and a better pricing plan. I am always a happy camper when I’m saving money. I would definitely recommend this store and I will be bringing another line over soon I’m sure.