Michael’s VIPs

Wow. BEWARE and LOOK ELSEWHERE.
Four years ago, my family had a great experience with them, so naturally, I called them months in advance when scheduling our Disney World vacation. At first everything went very smoothly. I called them and they were happy I was a returning customer. I gave them some basic info — family of four, two daughters, the ages, etc. — and I gave them my credit card information. I also gave them info to process our Disney World experience for fast passes. They said they would be sending me an online form to fill out and to sign a contract. In the meantime, I had tentatively reserved the date of December 27. The contract never came by email so I called them again. The lady was very friendly, I answered some more questions about the rides we were interested in, and she said the form would be sent shortly. No email ever came. Two weeks before my trip, I called to see if I could switch the day of our tour from the 27^th to 28^th. No one answered, so I left a message. I then emailed again and left another phone message. I then call again the week before our trip, and then again days before our trip, but no one ever calls back. Another email — no response. Our trip has come and gone. No response. I am so utterly shocked by this «white glove» service, I do not know what to say. If it can happen to me — a return customer, regular father of four, it can happen to you. Look elsewhere. I will never call them back and I am making it my mission to let everyone know about their «business».

This is a «white glove» service second to none for a fantastic DisneyWorld experience. We had Jose and Chris who are first rate, kind individuals who took constant care of our family while we visited 3 parks in 3 days. We didn’t wait for a ride more than 10 minutes.

I ran across this listing of Michael’s VIPS by accident today, so I did not come here on purpose. Of surprise to me is that there haven’t been any previous postings by people about this service.
So, I’ll take time to start this off with a 5-​star rating, but preface that rating with the comment that it has been a very long time since we used Michael’s VIPs and we have not been back to Walt Disney World since that time because we live on the opposite coast and usually go to the California park. However, I can’t possibly imagine that Michael has gotten worse at his business. He was amazingly knowledgeable and accommodating to our family and indeed thought of every single thing we needed.
Some people might think the price is out of their range, or wonder if the price is really worth it. I say if you can afford it, then you should do it. You truly get what you pay for with his service. If we ever go back there, he would be the first place we call for a guide.
Michael truly does guide high profile VIPS, so whether you are recognizable on the street or not, he is your man to take care of your security, convenience, arrangements, guide you and fill you with knowledge of things you have never notice about the park even if you have been there a hundred times before.