JPRO Appliance and HVAC

The first interaction with this company was ok. He immediately called me back and was at my house within an hour, pleasant guy. My freezer was having frost issues and the fridge was not staying cool. He fixed this, though leaving a mess of greasy fingerprints throughout my freezer/​fridge and what appears to be burn mark on the bottom edge of the back of the freezer. I could have overlooked these things if the job had gone well. About 3 – 4 weeks after the initial visit I was having the same issues. I called the company daily, leaving voicemails every time and continued with the phone calls the following week. That was about 2 weeks ago and still not a peep from them. I will take my appliance repair business elsewhere.

In fairness I will start this review by acknowledging two previous experiences with Jpro appliance repair that were satisfactory. The third time was NOT a charm, however. Our refrigerator stopped working, so I called Jpro. The owner came out and declared, on the second visit, the first fix having not been successful, that we needed a new condenser to the tune of $ 835. I gave him, I believe, $ 435 as a a deposit. After not being able to reach him for several days to find out when the repair would be made, and being without a refrigerator became intolerable, I called someone else. He came out the same day, and to my surprise found the problem to be a simple faulty thermostat. He ordered it that day, had it delivered via FedEx and installed it the next day. Jpro finally called that same day and I told him the problem was corrected, and inquired as to a refund. I knew he would incur an expense returning the part, so the refund would be a bit less than the whole $ 435. He assured me it would be forthcoming shortly. It has been several months now and he will not answer my emails or calls. He is NOT an honest businessman. Steer clear of this business!

I, unfortunately, cannot recommend this guy at all. We had a problem with our washing machine and he came and fixed it. It then leaked, and he had to come back. He brought his dad and they fixed it, but it took a very long time. Then a few weeks later it leaked again. I called James twice, and he never returned my call. So then I called Leonardi’s (who I will ALWAYS call now), and they fixed it in 5 seconds but showed me that this guy had put the drum in the wrong way! Not good. A big waste of time and money. NOT recommended. Stick with Leonardi’s!

James works hard to get the job done in a timely and proficient manner. I have now used him for the second time for my fridge. James continued to come back until it was fixed properly, as promised. I will continue to use James as my HVAC and Appliance repairman. Thanks James.

I’ve used Jpro on several occasions. Each time was the same. That’s to say I got consistent (good) service. If my call wasn’t answered and I got voicemail, call backs happened fast. Sometimes within an hour. James has always got the job done. Appliances, etc. can be a pain in the arse and aren’t always fixable at first look. But James always came back, parts in hand and worked until the job was done. He was always professional and friendly. I’d use him again :)

JPRO showed up on time and did a very fast and efficient job of replacing my aging (10+ year old) furnace and putting in a new name brand furnace to replace it. It has been over two years now and the new furnace has been working great with zero issues. The rates were very affordable and less than the competion. The flue pipe was impropperly installed and had be fixed which took an extremely long time to get done.

This summer my air conditioner broke down. I called around to a few places that all wanted $ 100 just to come look at it. I left JPro a message on Saturday, and James called me back on Monday apologizing since he’d been sick. He said he could come look at it that night. He was able to get my air conditioning working, but I have an older furnace, and he wasn’t familiar with the control module that linked to the thermostat (but knew it wasn’t functioning) so he said he’d get the part that night from Villa Park (I’m in Aurora). While I’d have to manually control it until he could return later that night, at least I had air. I was working from home so… winning! James returned later and because the part was for newer models, still had troubles understanding how to connect it. He tried his best, but would have to return 2 days later. I suppose it helped that I had manual air conditioning, but he even brought in his father’s experience with older models (thanks Dad), though in the end, it was James that found the solution. James had told me that if he did not know how to fix it, he didn’t charge for it. He was very professional, and fair, and for all of the time, travel and effort he put into fixing it, the repair cost was very reasonable. I’d recommend James to my neighbors any day.

My wife and I have used James twice for different air conditioning issues and have been impressed with his prompt service, professionalism, and low prices. I would highly recommend JPRO to anyone in the west suburban area.

I recently had James replace more or less my entire HVAC system at my townhome. I had an old Apollo Hydroheat unit (a hot water heater that also provides heat for the house) that broke, and rather than get a replacement unit, I decided it was time for a conversion to a standard furnace /​hot water heater. And while my air conditioner wasn’t technically «broken», it had never worked very well, so I decided to get it replaced at the same time.
I got no less than 5 estimates from other HVAC places in the area, and all of them seemed way too expensive. I knew it was a big project, but even so… we have this thing called the «Internet» these days where it’s not too hard to look up the actual wholesale prices on HVAC equipment, and nonetheless, even taking out labor costs, all of the estimates I’d received were marking up the furnace by 200−300%. I’d almost given up and resigned myself to paying a ridiculous markup, but figured I’d try just one more estimate and called James — who, it turns out, is completely upfront and honest about exactly how much the equipment really costs and ended up saving me a _​ton_​of money.
He’s also great at communication — any time I had a question while I was away, I could just send a text message or email and get a response back within a few minutes at most. So I’m somewhat mystified at Dana B.‘s experience given my own — all I can say is mine was great.
And, most importantly, my new furnace (a 95% AFUE unit) & AC work great and are a huuuuge improvement over my old junky Hydroheat system. James is now my go-​to guy for anything HVAC-​related in the future.

JPRO Appliance and HVAC did a terrific job in getting my Samsung Dryer up and running again. My dryer used to take 3 – 4 hours to dry towels. Now it is back to 40 minutes! JPRO Appliance and HVAC are professional and they get the job done!

Our air conditioner has been broken for nearly a month at this point. Now we have a GE Zoneline air conditioning system rather than central air, but we still would have appreciated the same level of service those with central air have reported seeing here.
When it first broke my boyfriend contacted a local HVAC guy who’s van we’d seen in the neighborhood, but he kept canceling/​rescheduling appointments so I contacted JPRO based on the nice reviews they have here. James was busy so he sent Ben to take a look at our system. Ben showed up on time and diagnosed the problem, was unable to fix it that day but charged us the $ 75 service call charge and promised to get back to me the following business day to discuss the next steps. And then we never heard from him again. I left voicemails and called and he never returned any. Eventually I called James again who told me that he thought the issue was resolved and promised to follow up with either personally or have Ben call me back within the next few days and again I heard nothing.
At this point I’ve taken the situation into my own hands and contacted a third HVAC guy. Luckily enough the third one was honest and helpful.

James is very professional… I called around to three HVAC companies in Chicago, all who wanted to charge me $ 100 to $ 150 service calls to look at our furnace. My furnace only needed a blower rebuild/​cleaning, etc. I would recommend JPRO to all my friends and family. A+