Bob Hamilton

Had a great experience considering everything. Called for a mainline snake. They were happy to honor the $ 99 special and fix the problem the first time. Like to give Alex a thumbs up for being professional clean & quick! Look forward to doing business with you guys in the future!

Richard was very informative about what the issue could be from the get go. He was able to clear our line and get water to our house back up and running immediately. Thank you!

Always able to have a tech come to help! esp. when its a crisis (like loosing AC during the peak of summer). We continue to use them to upgrade our outdated furnace and AC units in our home. Although they are not the cheapest, they certainly make up with exceptional service and trustworthy personable sales resp. and techs!!! I would highly recommend them to anyone!

Jasen Hamilton is the Lakebrink Dental heroooo! We had a sink that was leaking really bad during our office hours and Jasen came to our office to fix it all up that day! He had noticed that another piece of our equipment had been leaking as well and went above and beyond to find a replacement part. We appreciate his great service and attention to detail. We are lucky he came to help us out. HIGHLY HIGHLY HIGHLY recommend Jasen and Bob Hamilton Plumbing. Thank you!

Very polite, great service. Came after hours and was able to get our emergency plumbing fixed in very short time

I like Bob Hamilton because they installed our heating and air conditioning unit. Yes, it was a bit expensive, but every single time we have an issue, they have come and diagnosed and fixed it at no charge. They have an awesome warranty, and they stand by it.
Today, Walt R. was very helpful, and he never made me feel stupid for not really knowing what was going on. He was so friendly, and very competent. He diagnosed the issue and explained it patiently twice (once to me and once to my husband). He gave us advice for preventing any problems in the future (like how far to trim the bushes on each side of the compressor).

Richard D, the drain technician was very professional, courteous and explained step by step what he was doing at the time of service. He even wiped down and clean up the small water off my garage drain. Very timely arrival and I appreciate the customer service representative alerting me by phone that he was on the way w /​an estimate time of arrival. I would recommend this company and would use them in the future. The prices can’t be beat w /​the quality of service.

They are fine if you’re just getting a drain unclogged for $ 99. But if you need real work done, their prices are OUTRAGEOUS. I was quoted $ 840 for a job that should take less than 3 hours and $ 40 in parts. In addition, they let me know if that didn’t work, the fix was going to be $ 3400.
Another time, after a main line cleanup, they scoped the line and said it definitely needed replacing and quoted me $ 7500 for about 40 feet of line replacement. That’s almost $ 200 a foot!
Then, when I had them do another line, they followed the exact same path. Scope the line, it needs to be replaced, $ 7500.
I think their business model is to use the main line as a loss leader to over charge for any real plumbing work. I went ahead and paid the $ 48 for their «service call» because a real plumber charged me $ 400 for the work they were going to perform for $ 840– $ 3400.

Andre was very thorough on his examination of unit… and pointed out a couple of things i might want to keep in mind. Unfortunately, if i had a concern about this service it would have been in the scheduling and timeliness of arrival of tech. i’d requested being the first one on the list on the day of appt… and sched. a couple of weeks out. However, i rec’d a call about 2 hrs. after ‘first one on the list’ timing… saying i was ‘next on the list. i.e. I wasted approx 2 hrs. hanging around the house waiting for arrival… and even had to call in to question the ‘next one on the list’ status… Then i was bumped up. In summary… service and tech were great… scheduling/​arrival was not.

Had to call in the professionals today to investigate an intermittent leak — Charles arrived promptly as he was dispatched, talked me through the process and problem, told me up front what the cost could potentially be JUST for the diagnosis, and set about his work. He was able to discern fairly quickly that it wasn’t an actual plumbing problem, but was likely just a leaky shower door that was causing our headaches. He was courteous and professional, and was even able to charge me less than what he estimated due to the nature of the call! All in all, a very well done job by Charles and the pros at Bob Hamilton today!

Top notch if you have a main drain issue ! I went into the basement and much to my surprise all of the laundry water had run all the floor. We called Bob Hamilton and had an appointment for that day. A very nice tech named Asron Smith came to my rescue! Great job. They also wear disposable slippers while working. I appreciate that type of detail in a business. We all know what else was there!

These guys were amazing. We had a sewer back up and they came out in a few hours and repaired everything for $ 100… When we moved here we tried Roger the Plumber and soon discovered they wanted to charge us 5 times more than an ethical plumber would charge. Total rip off… So glad to find a plumber that provides great service at a reasonable cost… Will use these guys for any future plumbing needs we have…

When I think of plumbing, I think of Bob Hamilton! The work they did for us was superb! Devin was cordial, prompt and professional.

Tough call on Bob Hamilton. The two times I’ve needed emergency service they have answered the phone quickly and dispatched a truck within a couple hours (even on a Sunday night). Technicians are always friendly, knowledgeable, and informative. They map out the prices and options and give you the opportunity to ask questions.
My service yesterday was to replace a sump pump that broke during 2.5 inches of rain falling. Needless to say, the basement was a mess. I didn’t have time to wait around for another estimate — I needed this fixed quickly. Within two hours of calling, a tech was out the house. The price was more than I wanted to pay but in line with other repairs according to Angie’s List. Problem solved in one hour, friendly service, and good customer service.
I’ve contacted them other times about pricing other items around the house and they are overpriced. Standard water heater replacement and haul-​away priced at $ 1,500 is too expensive. Battery back-​up sump pump for $ 2,200? No way.
They do offer a «preferred service plan» for $ 9.95 a month that gets you a 15% discount on each item purchased, waiving the $ 48 service charge, and two free HVAC tune-​ups each year for free. I think this is a great deal. My normal HVAC guys charges $ 90 for twice a year tune ups — $ 180 vs. $ 119 at Bob Hamilton. I can get behind this!
If you have time to shop around, there are better prices than Bob Hamilton but you really can’t beat their ease of scheduling, customer friendly techs, and quality of work.

First time we called Bob Hamilton our AC had died, just a couple years old. They did not install it. Charged me $ 80 for a service call, which seems fair. They found a defective part which had a history of failure on this unit, came back the next day and replaced the part for no charge for second visit and no charge for the part.
Now our drain clogs. Called another guy who spent three days not finding time to call back or visit. Called Bob Hamilton. They are as professional as they come; they call you when they have an idea when the guy might come, then they call again when he’s on the way and tell you who it will be. Then they show up exactly on time.
Others clean drain for $ 99. Bob Hamilton, as several mention, cleans the drain and then sends a guy to run a camera down it for free. I’m sure this is often a good chance for them to sell an expensive repair, even though that seems to upset some folks.
My guy ran the camera, and found that it’s a terrible fit attaching to the city’s clay pipe. The plumber told him the blade went 70 feet then hit a dead end. Camera went 70 feet and we could clearly see it’s a small passage. Told me digging it up would be about $ 3600, and if the clay pipe was bad, could be up to $ 6000 to fix it all.
However, he wasn’t making it up; I can see for myself what the problem is, on his camera. And he didn’t pressure me at all to do the work. He told me to just let it go for a year or two and see how often I have to call to have them «poke a hole in the backup.» Like he said, if it becomes a problem and I have to call four or five times a year, I might consider having the work done, or I could just continue to have it cleared whenever it clogs.
He also checked with the city and explained to me exactly what they can and can’t and will and won’t do. It is the city’s connection, but he says they won’t come until it’s completely failed.
Plumber cleaned everything out fine; I suppose it’s possible that some other plumber might have used a bigger blade, like some reviews say, but it works now.
Camera guy explained all my options clearly, lots of good info, and didn’t put any pressure on me to make a decision.
People say they’re not the cheapest, but $ 80 for a two-​trip AC repair and $ 99 for cleanout AND follow-​up camera run seems reasonable to me.

I had what appeared to be a main line backup. I called on a Sunday morning thinking I’d have to wait until Monday. They had me on a waiting list and by 11a, someone was at my home. He was very professional and explained everything to me. There wasn’t a backup at all. Someone must have flushed huge wads of toilet paper or something. Anyway, I agree to a camera inspection as I have had to have roots cut away in the past. Although I am extremely please with Bob Hamilton at this moment. I’m a bit concerned about the other reviews I am ready about the free camera inspection. I will certainly get a 2^nd or third opinion from another company should I get the same type of camera inspection results as I am reading here

Scott was professional, efficient and extremely helpful at solving our kitchen faucet issue. New faucet installed fast with no fuss.

First and last time dealing with Bob Hamilton. I had a backed up sewer line that I knew needed to be Roto-​Rootered because of some roots. They came out and ran the sewer line for 99 $ although the blade they use was very small. For free, they came out to put a camera down which at first I thought was great until I realized it was a gimmick for them to quote me $ 6,000 — $ 9,000 to replace the whole line. It was amusing to see the service rep (one of the Hamiltons I think) try to tell me that these small areas were roots protruded meant that the line needed to be completely overhauled.
Just a few weeks later the sewer backed up again. I called and was told that they would come out for free one time as part of their warranty. Unfortunately the second visit using the Roto-​Rooter did not work again. Called them a third time and was told that I need to pay $ 99 again to have it Roto-​Rootered. My guess is that their price is lower than most so they can convince you to replace or fix the line for a lot more. WHAT A SCAM!!!
I then called KB Complete to come out and they cleared the line. The blade they used was obviously the proper size for the diameter of the sewer line. It’s been several years since and I have had no further issues. I have also heard other friends and family tell me similar issues with Bob Hamilton. They cannot be trusted.

Bob Hamilton have performed several tasks at our home over the years. They have always been prompt, polite, & prepared for the problems we’ve had.

After scheduling my semi-​annual maintenance for HVAC and Plumbing with a result of no-​show, no-​call. I made another set of appointments with success.
Other than the first scheduling hiccup, Bob Hamilton is a great company to have for HVAC and plumbing needs. They are not the cheapest around, but I believe they are the best.