Vons

So my wife and have been shopping here for about 15 years, all I can say is the the service is horrible. I actually had this happen to me.
1. Put all items and cashier never said hello
2. Never asked to enter Vons loyalty
3. Still no hello
4. No eye contact while ringing up items ever
5. Still no hello
6. Cashier done ringing and Never says total
7. Cashier just waits for me to swipe card no words coming out their mouth what so ever
8. I pay and cashier hands me receipt …
Never a hello or thank you what so ever.
The most sad part is we were called back by the manager but we were busy and he never called back. My wife decided to go back last night 2÷8÷16 to buy some shrimp that was buy one get one free and my wife simply question the price as it did not show free item. The cashier Rudely said «you need to wait till I hit total» I’m sure there is a million different ways he could have responded…
James 805−754−4091

The staff is usually polite and friendly, store is usually clean and tidy.
Only bad thing was one time I purchased a few items and asked for no bag, since I didn’t need one. However, one of the employees, an older blonde haired woman with glasses that I never really liked when I go there, assumed I was stealing as I was walking out the door, despite being a regular customer that shops there more than twice a week. The cashier that assisted me sort of calmed her down, since she was yelling across the store to see if I had paid (is that even her job?). It just left a bitter taste in my mouth, mainly because the blonde lady has assisted me numerous times, I always pay so I have no clue why she thought I would steal, but the rest of the staff is friendly and helpful. Just avoid the tall blonde haired old woman with glasses, and you’ll be k.

Love this Von’s only. Cause I work there. And it’s awesome. Staff is cool and young. I have worked at a lot of different stores and love this one ONLY. I believe our staff have the nicest personalities and welcoming as well

Went in not to long ago to get my favorite sandwich and Kurt Walters can really pull it off!!! Not only was he kind and attentive, but put a smile on my face when I was having a horrible day! It is cause of him and this locations great customer service, that I drive from Victoria to rose just to shop there! Retain him and promote him!!!

We ran in really quick to buy some cold drinks, snacks and use the restroom. Cons: The bathroom was terrifyingly filthy. The worst I’ve seen in a long time.
Pros: They had a decent selection of cold drinks and the snacks we were looking for.
Question: What did the woman in front of us in line do with 15 cucumbers and 20 lemons she purchased? I really want to know.

I usually don’t go to Vons if I can help it because it’s so expensive unless I cut coupons. I went to go get the chicken they had on sale in there weekly ad and they didn’t have it in stock which has happened more than once. So I went to the customer service and asked the totally unfriendly clerk for a rain check. She rudely told me that they have a 3 pack limit which didn’t really work for me because if they had it in stock I would of purchased more than that. I have to say though they have an amazing assortment of beautiful succulent arrangements and fresh flowers.

This store is one of the greatest vons stores I go to. This store is a hour and a half away from my house. Come from afar for best customer service you recover in a while. Give this place a chance and I hope you get same experience as I get.

This is a perfectly fine Vons on Rose Ave, right off the 101 Freeway. It’s easy to find and the store is clean with wide isles. Their women’s restroom is kept clean enough, and well stocked. The parking lot kind of sucks but if you can get over that, this is a good place to shop. When I stopped here a week or so ago I was looking for an herbal supplement and didn’t see it on the shelf. An employee in the pharmacy asked if he could help me and when he agreed they didn’t have what I was looking for, he offered to try to order it for me. This isn’t my regular grocery store but I was very happy that he would be willing to go to that extra trouble for me. Good work! I guess I come here at odd times because I always get short enough check-​out lines too. :)

On multiple occasions we have found moldy and rotten produce still on the shelf. We have also found milk and other foods that were close to expiration. The last experience we had at this Von’s location we actually removed the expired product from the shelf (3 gallons of milk and 3 containers of cookie dough) and brought them to the cashier to discard.
Lines in the checkout lanes are usually long, with 3 – 5 people in line even during slow hours.
The store does have some items available that you can’t find anywhere else, other than that it would be better to just avoid this location.

Super long lines! Usually only have 1 or 2 lanes open. SHERRI the cashier doesn’t seem to like people who use coupons. She brings out her magnifying glass and scans each coupon and checks total. She thought we were trying to rip off Von’s! She’s rude and defensive.

The lines here are always ridiculously long and blocking the aisle way for shoppers. I can never expect a quick stop here — even if it’s just for one item. I don’t understand why more lines are never open or why enough people don’t work here.

Every time I come here the lines are super long. They need to hire more cashiers because it just seems ridiculous.

This vons is usually really clean, but every now and then I’ll go into certain areas that doesn’t seem to be in place.. There also light issues when it comes to the store where one part is bright and other parts are dim. Prices tend to be out of my price range as a college student, but it will sometimes have items I can’t get at the neighboring fresh and easy.. Overall people seem to be nice and they do have good stuff, just don’t have the money to go often.

Lets face it Vons is big time and groceries are not cheap here even with Vons club so it really bothers me that they have one, repeat one, customer bathroom that is unisex and completely gross!
Management has the audacity to post a message about how cleanliness is important and to notify staff if it needs attention. Don’t post that if you don’t mean it, end of story! I have severe distrust in the cleanliness of the rest of the store, if this is what we can see what’s happening in the areas we can’t see!?!

I’m in with Ryan customer service is gone at least with my cashier customer service is so cold especially when you say have a good night and they don’t acknowledge anything pretty Rude if you ask me. I bought two loly pops and walked out without Them the bagging gentleman walked out and handed me the loly pops. He in the other hand had great polite manners this is why I’m giving this place 3 stars not 1 star how I originally planned. Due to the bad attitude and manners the older lady with glasses had.

The store is decent but unfortunately the customer service is gone. I used to work for Vons (not this one) and understand the customer service training that is no longer happening and that is unfortunate.

Always stop here for the Starbucks. Looks like all other Von’s I’ve visited. But the restrooms! Oh Lawd. For such a nice store the restrooms are disgusting. It was like stepping into another world. I squatted even with the toilet seat covers on the toilet. There was all kinds of shit written on the walls and crazy psychobabble scratched into the mirror, it stank and there was no soap to wash my hands with! So I still go to the Starbucks but I do not pee at this place no more. You could catch you something up in there. Hell no.

This Vons is an «eh» one. The need for my stop was strictly for driving home from LA to Santa Barbara and I needed to stop for a restroom break. I walked to the back and started walking along the last aisle because most vons/​safeway have restrooms in the back. I was really in a rush to go and then an employee said, if you are looking for the restrooms, they are in the front. What! By then I was like get the hell out of my way everyone, lol. I was so disgusted with their restrooms hence the rating reduction. Grateful for their public restrooms but will hold it in next time and go to a cleaner place.

This is an OK supermarket that has a Starbucks inside. I go here strictly to buy my favorite try-​tip marinade «Gold Bucket» The stuff is awesome.

Great store the staff helpful when ever I saw one of them they asked if I needed help. The products are fresh and aisle are clean and neat.