Sam’s Club

Awesome excellent love SAMs has everything I need at home I shop their twice a month and the customer service part is very good and attentive 5 stars recommend strongly!!!

I think that Sam’s Club is a good club store for those that want to save money buying larger quantities of their everyday items without the need for a lot of selection of new things. Sam’s also does not sell gas at this location. The store is pretty big, clean, and average crowdedness but a lot less crowded than others.

SELF CHECK OUT. They carry high quality dimmable GE LED lights BR30 Soft White Floodlights 2 for $ 18. Also A19 dimmable LED by GE. 2 for $ 8. It is never as crowded as the other club store.

I like that fact that they are never as busy as Costco and they have a self checkout line that usually has no one in it and is quick and convenient when you only have a few items. I like to get the fresh cut up pineapple that you can’t find in the regular grocery store. I love the pharmacy where I get my generic drugs for $ 8. You can reorder the prescriptions by auto phone and they text you when it’s ready.
The customer service is not that great.
I am a business member and the store opens at 7 Monday through Saturday and it is so convenient to go early before the crowds.
The parking lot is large and parking is good except on busy days but much better than Costco.

I’m very surprised that the reviews are so low. I joined SAMs about 4 mo ago & gave up my Costco membership.
So nice to drive right up & get a parking spot, every day… Lines are usually shorter than Costco’s too… I love the self service lines, although many people can’t read that there is a limit of 10 & they show up with 40 items.
I recent switched my prescriptions that aren’t covered by insurance to SAMs club pharmacy. The prices are fantastic.
My husband & I found customer service to be excellent… We bought a 55″ smart tv there & had it delivered & set up… We were 150% satisfied.
So far I haven’t found anything about the Oxnard SAMs club to complain about…
I’m not a Walmart shopper & was pleasantly surprised to find no similarities between the two stores… I have no plans to switch back over to Costco.

Overall poor customer service on the part of the team leaders and management. I asked a regular sales associate for a specific item, (I even had a picture of it) and they showed me where they thought it would be at. After searching and failing to find it he told me to ask a shift leader/​manager (workers in the green vest) and he assured me that they have handled «computers» that have their inventory database and would be able to confirm or deny the availability of my product. Told me awhile to find one (they are supposed to be evenly distributed around the store) and when I did I approached him and showed him the same picture I showed the associate and he was said «if it’s not over there (and just aimlessly pointed) we don’t have any. And walked away. NOT HELPFUL AT ALL! & on top of all this my visit to the bathroom made me not want to return. We pay a membership fee to come to a store that has the most disgusting bathrooms I’ve ever seen. Didn’t even use it, I held it until I got home. Overall not a satisfactory experience.

I have visited the store for the last time. I will drive 25 miles out of my way to go to Sam’s Club in Valencia. This store is run by the most inept employees I’ve ever come across. Also for as slow as it is compared to Costco it’s always dirty. They have one or two people working in the snack bar and they take three times as long as Costco, it is it’s ridiculous. I will say that employees that work in there are friendly but they are understaffed and the way they have to prepare and especially serve your food to you, it’s like a Little League snack bar. The worst by far though is the customer service department. Trying to get a return done there is like trying to cross the border without your passport. They always have to get someone to help them or have a manager come to help they’re always doing like four different things at once they move at the pace of a turtle. Something tells me that a lot of these people used to work at a
the DMV or the post office. I don’t know how they actually make a profit at this store.

Love the selection especially during the holidays. The fresh baked rolls are so delicious.

SHOP AT COSCO INSTEAD
Wife bought something at SAMs it was to heavy and she ask for help loading it. She brought it back and noticed the window lift was damaged in her Jeep. She talked to the manager some fat little F@&! and he said they would pay for the part. She never heard from him again he never called back like he said he would!!!
They denied the claim and said they weren’t going to pay us for the crap they did.
There corporate office said that fat manager STEVEN SAID HE NEVER PROMISED US TO GET OUR MONEY BACK FOR THE PART I HAD TO REPLACE ON MY WIFES CAR.

Shittty a$$ customer service!!! They all suck all the employees have no idea what they’re doing. A lady at the photo service is very mean and unfriendly. How do these people even get paid? I just went in to give a payment and was walking out the door through the entrance and the stupid lady who greets people says the exits over there. Ummm ok??? People do that all the time at Wal-​Mart vons etc. The people there show no enthusiasm for working AT ALL. Go to Costco instead they’re alot nicer.

This was my first time to a Sams Club. I was pleasantly surprised.
It did NOT have a Wal Mart feel to it. Parking was easy as well.
In fact the parking is much easier then the Costco across the road from here.
They have a better selection in terms of different brands of the same item.
Prices were good. Boneless, skinless Chicken Breasts $ 1.88 a pound.
We were just scouting on this trip and did not buy anything, however we will probably join and do some shopping there.
BE AWARE THEY DO NOT TAKE AMERICAN EXPRESS AT SAMS CLUB

Worst food I’ve ever tasted horrible service I would recommend to Sam’s Club to anybody.

I’m a new member to Sam’s Club. I also have a Costco membership. The only reason I got a Sam Club card was the Salmon I like (Morey’s) was discontinued by Costco and picked up by Sam’s Club. Let me say this, if you like Salmon or fish in general, the selection is far superior at Sam’s Club. They have a blackened Salmon that is outrageously good. Food selection overall, I give the nod to Sam’s Club. Everything else, I’d give Costco the nod. Costco has the cleaner store as well. No complaints really on Sam’s Club though. With these stores, you have to be patient and pick the right times to go.

(((Never call for a price check))))))
I started off wanting a price check and confirmation that there were twin mattresses in stock. Up until this incident I would have bought anything from Sam’s because I trusted them.
I was 40 minutes away from home. Called, explained what I needed and was transferred. Next woman I explain again and she says sure no problem, let me go check. (18 minutes later) I hung up call back to be placed on hold 10 minutes. Then call 3 – 10 were hang ups, no greeting «Thank you for calling Sam’s Club» It was «one moment» then back on hold. Some calls they just picked up and placed you on hold or just hung up soon after.
By this point I was pulling into the parking lot getting hung up on still! I turned on my video recording option, walked in to the Customer Service desk and asked for the manager that happened to be there. They were not even busy at all.
I recorded my conversation and pointed out that treatment like that is expected at Wal-​Mart but not Sam’s Club when you pay a membership fee. She tried to walk me outside so customers couldn’t see how mad I was or bring attention to how they treat customers. I refused and reiterated how I pay a fee and I don’t need to go outside. It wasn’t acceptable and not tolerated when competitors like Costco are less than 2 miles away.
End result they got my mattress, apologized and didn’t make me wait in line. I would not ever recommend calling ahead for a price check or inventory check because the people answering the phones have no phone etiquette and don’t expect customers to go off on them when they arrive. Just go a mile or two down the road and shop at Costco. I don’t think I will be renewing anymore with Sam’s Club. It only got an extra star because April really did try to help difuse the frustration with me but didn’t make me feel like it won’t happen again.

Sam’s Club Tire Department BEWARE!!!
If I can rate this review for Sam’s Club in Oxnard, I would give the Tire Dept a Big Fat «0»! I will explain what happened today (10Aug2014) while it’s still fresh in my mind.
My husband & I needed to buy 2 new tires. There was no one at the Tire Dept when we got to the service counter. Few minutes later, 1 African American employee with a strong accent showed up, but already was helping someone else. So, we waited & waited for our turn with one woman behind us who showed up later. The African American employee who finally helped us was trying to order the tires for us, but I could tell he was having trouble with the user computer software. So, he walked back in the work area where they change tires & we waited for him to come back. The confusion was when he came back, he mumbled something to the other employee who showed up later. Once again the African American employee left us without telling us the status of our order & whether he was still helping us!
What really got me upset, was when the woman behind me asked the 2^nd employee for help, she knew I was there first & knew my transaction is not completed! I hate it when people cut in front of me! We waited our turn for so long & was left wondering if that African American employee gave up on us. No more Communication from him!
Then another employee came up to us & asked us if we had been helped. I told her «No» So, she said she will get the manager.
By the time the manager showed up, I was fuming mad! I told her like a broken record what happened. I was so fed up with the lousy NO Customer service, that I told my husband that I do NOT want the tires ordered anymore. I told the manager we gave them our business in the past and will tell all my friends my bad experience from that Tire Dept.
What a waste of my precious time! If you want someone to waste your 30+ minutes of valuable time, go to the Sam’s Club Tire Dept.
This day Sam’s Club lost over $ 300+ for new tires from us. We will no longer renew our club membership!
Afterwards, we went to Costco & got 100% Better Service!!! The tires we needed were in stock & installed less than 90 minutes. «Ray» who helped us in Costco Tire dept. was more competent than those 2 employees at Sam’s Club Tire Dept. Ha!
So, go to Costco for your tire needs & you’ll be glad you did.

Bad experience after bad experience. Ultimately we canceled our membership.
The store it self wasn’t a problem. Allow me to explain. I placed an order online for a bed… Well tried to. For some reason the order wouldn’t process so I called and spoke to a representative. She was able to help me compleat the order. Apparently she also reported my card lost. We live about 40 min from the SAMs club location so and knowone on the phone could do anything. This means EVERY payment had to be made by phone. My online account was frozen and the automated phone system
Said I had a zero balance which wasn’t true. I also didn’t get statements because I turned off paper statements. I seriously had to call each month, wait on hold, explain the situation EVERY FREAKING MONTH to make a payment. It was a good 30/​40min out of my day each time I needed to make a payment. So aggravating. Store offered no sympathy. Went to Costco.

Horrible lines they have like 2 – 3 cashiers open always they are super slow, and sometimes rude. The kitchen staff is like a bunch of people taking there sweet time cooking, it took 20!!! Mins for a freaking pretzel, come on I’m patient but that is just ridiculous. The only reason I come here is cuz I need stuff that they only carry if not I would rather be at Costco yes Costco is more packed but they are at least quicker and the food is way better over there only thing is costco don’t have pretzel !

I should give MYSELF 0 stars because I keep coming here. I just want to punch myself in the face every time I leave the store and this is why:
1. Too many things out of stock.
2. Filthy bathrooms. Tijuana status.
3. Crowded as hell, but it’s worse because they crowd the aisles with merchandise so you can’t get around.
4. No employee knows anything about anything.
5. 52 cash registers and only 5 are open.
6. The managers don’t seem too concerned about running the store properly. But I guess when you’re getting paid minimum wage working for the corporate equivalent of Satan, why should they give a crap.
I really need to give myself 0 stars because I always seem to come back to this store when the pain and frustration from my previous visit is forgotten over time. I must have issues or I’m a glutton for punishment. I hate this place.

I always seem to forget this Sam’s Club location is here… must be a sign.
First off this is the strangest location for a Sam’s Club. It is in the Wal-​Mart shopping center on Rose but it is way in the back corner pushed up against the freeway. Sounds like it would be pretty prominent but its tucked away almost under the freeway. Its like they HAD to put the Sam’s Club by Wal-​Mart and this was the only choice. Either that or they really wanted a presence by the local Costco.
I went in here shopping for electronics today… I really expected it would have a selection like Costco just a little bit of a slight difference between the two stores. I thought I was just basically seeing what other models that they had and I would be able to make a decision between the two stores. I was so disappointed… they really only had a few models of what I was looking for and no one at all to help me.
On the way out the door there was an associate standing at the door who looked pissed to be there and she looked straight at us as we left and did not say a word. I nicely said «have a good night» as I walked by her and she just nodded at me. Really?!
There is a Costco on the other side of the freeway. I will just stick to there from now on.
:0)

This review is based on one bite of a hot dog.
— — — -
Let’s say you and your local 4-​year old are fixing hot dogs. You have some in the steamer that are already cooked, and you have some cold ones just out of a package in the fridge.
Let’s say someone orders a hot dog and you ask the 4-​year old to put it in the bun. Do you think your 4-​year old would know to take a warm one instead of a still ice cold one???
I am guessing most of you said yes. Congratulations your 4-​year old is already overqualified to work at Sam’s Club.
As I took my first (and last) bite and realized the dog was still unheated, I took a sip of soda and got up to exchange it. I heard the woman at the next table say hers was ice cold too, so we went up together to take it back.
The idiot behind the counter shrugged and said «Oh she must have given you the raw ones», but didn’t end that sentence with anything along the lines of «let me replace that» «ooooh I am so sorry» or even «wow that has never happened before». Even though she was in charge.
The woman ahead of me asked for a replacement dog and that seemed to fluster her. I decided to ask for a refund, and she directed me to go to the membership counter.
Excuse me, you expect me to double back halfway across the store to spend at least ten minutes, perhaps 30 on a different line so I can get $ 1.63 from someone who probably isn’t going to believe me when I tell them that the snack bar doesn’t cook the hot dogs.
This one star rating is based as much on idiot customer service as it is on idiot «cooks».