Stone’s Pet Shop

Self Pet Wash for my three German Shepherd Dogs. I’m so mad. Here goes the rant:
Broken Shampoo, that after I mentioned it to the groomer that no soap was coming out she said it just was super diluted. She didn’t even bother to look to see if there was a problem. She and the standing around co-​worker just continued their non work related conversation. I asked if she had any loose bottles, and she said no… I can just give you some Dawn. Hell, I have Dawn at home and a tub that would have been bigger (my dog hung over the side (wanted out) and soaked the floor which has no drain & it would have been free. On my second dog I moved, and low-​behold. Soap. After $ 12.00 each, I have a wet, still dirty dog. Jerry-​rigged tie backs in tubs that are impossible to use one handed while handling a uncooperative dog, it took the clerk four tries to hook it. Now tell me how I am going to swiftly turn around a uncooperative dog that’s too big for the tub (great size for a med dog and under) to do the other side? Wait… I can’t! Absolutely NO hooks in the dry area so your squatting on the floor and trying to hold the wet/​slippery dogs on concrete while you dry.
By the way, the dogs range from 60−90lbs. Not oversized.
We do this bi-​weekly at the pet store in Carmel and never had issues. It was frustrating, more difficult than need be, my husband and I were totally soaked to our socks. Badly set up facilities that the owner obviously put in the minimum investment. No assistance when assistance was needed. I’ll use my tub or go over to another self-​wash. I’m never going back.
*mic drop

40% of dogs and cats die of cancer!
One of my cats has ‘pre-​cancer’ and my dog is dying of prostate cancer at an old age. I have him on five supplements and an anti-​cancer diet of organic grain-​free foods and oils. He has lived much longer with less suffering than either vet predicted. The Pet Specialists of Monterey on Canyon Del Rey have a EXCELLENT staff.
Stone’s has been incredibly helpful in this ongoing crisis. I went to a large, chain, health store to try organic pet foods. One with initials ‘NO’ was LOADED w/​MSG disguised as ‘yeast extract’!!
The other, with ‘organic’ in the name had lots of sugar as ‘dextrose’! Who puts this crap in animal food!?!
Stones less expensive ‘Party Animal’ food had none of this harmful stuff in it and my animals loved it. They refused to eat the yucky stuff!
SHOP STONE’S!

Stones Pet Shop is a wonderful neighborhood pet shop! The gal at the store is knowledgable, helpful and so very nice. We are very fortunate to have Stones Pet Shop here in Pacific Grove. They carry all of the popular and healthy foods and there is always a toy I can purchase for my tiny dog. I never hesitate to ask if they can order a product.

Upon a recommendation I brought My sweet Yorker Lucy to Stone per grooming. I should have waited for the specific groomer referred. My bad! The gal I was assigned was young and not sure now how much experience she has.
I asked for a shorter haircut but not shaved. Shorter on her face, and let her know she had some tangles in her underside.
I picked up Lucy she looked ok. When she got home she was exhausted almost in a drug induced state. Strange because my Yorker is very active. Top it off later that evening she was crying and scratching. They cut her in several places, her but was very raw and scratched, her legs scratches and underside red and shaved awkwardly. Her hair 3-​days later seems barely cut at all and is quite choppy.
I feel like I need to take scissors and finish the job myself.
I am very disappointed with the groomer.

Friendly staff and clean store. I can’t leave a review regarding their boarding services, but they seem to really love animals.

I really encourage people NOT to board their animals here. We left our bird (Caique) at there facilities for a week and halfway through our trip we received a call our bird had passed away. We asked for a veterinary report and it was stated that there was severe internal trauma and internal bleeding.
Please for the safety of your animals do not board or purchase from these people. Our family is still very sad from the loss of our bird peaches…

Want to support the local little business, so use Stones for pet food and supplies. Take my dog to the groomers there too. I’m not picky, so tolerate a mediocre grooming job. Always something uneven (today one ear longer than the other), something missed (matt on her belly missed). Instructions to leave legs longer than body ignored. What I like is that they only keep my dog for an hour and a half; not all day like Pet Smart so less trauma. Saw a poodle leaving looking great; maybe they don’t think mutts matter as much? Nice people, busy place, plan ahead for an appt.

We love Stella! Harley had his 2^nd visit with this sweet and lovely young lady. Stella turned the already handsome Harley into a feeling better, looking better kittycat. This shop is «warm» with the care that these ladies show their lil furry customers. Thank you so much for your compassion.

This is on behalf of my grandma who took her dog in for a cut. They cut her dogs facial hair too much, not in the normal fashion that would be for a lhasa apso and dramatically changed the look of her dog so that she was almost unrecognizable. When my grandma expressed her dissatisfaction and shock, they brushed it off, did not offer any kind of refund and made light of the matter insisting her dog looked better than before.
My grandma was in tears about this which upset me. I don’t understand how any business could cold in a matter like this. I think they should apologize and try to remedy the situation. I would never do business here

Great bird toys and specialty parrot food. Great customer service. Support a GREAT local business

I was hesitant about going here based on previous reviews. I would raise hell if someone hurt my dog, but Pam interacted very well with Ruby and did a wonderful job with her. I had to find a new groomer because my last one worked for one of the big pet retailers, and they struggled to keep their appointments straight. Thanks Pam! Will come again.

Great store! Has amazing treats for my dog. Only thing I don’t like is how early they close.

This is place is just down the street from where I work. I have always bought food and other things there for my dog as I like to buy local. Pricing has always been good. Now I have taken him in for Grooming. The last place I took him to hurt him and I was a little worried about taking him in to see anyone. Pam and the ladies that work there were fabulous! Jack had no problem going with her and when I got him back, wow! The cut was great! Thank you so much!

Love Stone’s!!!

Great new pet-​wash! I’m loving the new DIY pet wash that Stone’s opened just around the corner from their pet store, on David Ave. The 4 tubs are set up with a Clean and Rinse system where the soap and water come through the same tube and spray nozzle at the same time on Clean and the Rinse is just plain water. You simply turn a knob to switch between soapy water and plain water. Makes the wash quick and easy. My dog isn’t a fan of the bath experience, so this easier setup makes the whole thing done as quickly as possible. There is also one tub area has its own door to close behind you, so that if you have multiple dogs you can keep them all with you while you wash each.

The grooming girls are fantastic! They do a GREAT job and both my dogs look and smell great. Never damp. I was impressed today when I was able to make an appointment for both of my boys and they were able to groom them together. That even gave our little pom a cute blue bow. These gals love pets and truly love their jobs.
Prices are fair. They normally takes 1 – 2 hours which I think is perfect. Thanks ladies, keep up the good work. Nanuk and opie love you!

I love this place! For some reason many people get the impression that local businesses are more expensive than the big box stores. This is not the case here. Stone’s is cheaper for quality pet food and grooming services. The staff is very knowledgable when it comes to pet food. Fir this I wanted to rate them five stars, but I wanted to wait until I brought my cat in for grooming.
Stella, their cat groomer, is amazing. I have a Maine Coon that developed mats in his fut because he would not let me brush him. I called many groomers and was quoted $ 80+ for a lion’s cut. Stone’s quoted me $ 40 and $ 5 to trim Oliver’s nails. They don’t do sedation so I was somewhat nervous (he’s never let me groom him), but I couldn’t beat the price so I decided to go for it. Stella reassured me when I brought Oliver in and said he would be done on half an hour. I got a call half an hour later. Oliver looks amazing! He’s been so much happier sonce the mats are out of his fur. I will be using Stone’s again for grooming.

A small shop hidden in this shopping center in Pacific Grove. Locally owned and operated they offer grooming on top of regular supplies. While they are a little shop they do cater to a lot of different types of animals not just cats and dogs. A tad bit pricier than Petco or other large chains but you feel good about supporting a small store.
I had my dogs nails cut here and they not only cut them but filed them down as well with a dremel tool so they weren’t left sharp. All for only $ 12! I had called around town and they seem to be the cheapest place for this service.
I’ll be back to get my dog fully groomed and nails cut again!

First impression goes a long way and it was wonderful! I called and talked to Hailey I think. Super sweet and very helpful! I was wanting to get my dog in to be groomed. She set us up with Leslie for the upcoming Sunday.
When we arrived I instantly felt relieved leaving my 10 year old baby (Nellee) with Leslie. She is so sweet and totally knows her stuff! I gave her a few instructions but overall left the ball in her court cuz nellee needed a complete overhaul:)
About 1 ½−2 hours later she called and let me know that Nellee was all done. I like that she didn’t have to stay there all day. My last groomer kept her on average for 6 hours and although I really liked her, I didn’t like that. When I arrived Nellee looked like a different dog! (In a good way:)
I’ve found our new groomer and Nellee will be going back every 6 weeks to get beautified!
Great job Leslie!

Our relationship with Stones is, unfortunately, over with…
After hooking us on a great groomer, now he is gone and we are back with the talented groomer who never talks to our dog (the other guy was great with our dog). As I said she is a good groomer, however she wants to instead talk to her helper, and so be it… But our dog is NOT a sweater, and she is NOT a dry cleaner (if you don’t want to talk and interact with animals, why work with them?!) Dogs are sentient beings who deserve some verbal attention by the groomers and vet personnel handling them!
And Stone is now back to carrying one company’s lines of food after a huge recall by this company… Seems Stones is more concerned with carrying zillions of brands – even when said companies involved have shown their lack of health and safety for our pets – rather than the safety and health of our dog.
Sorry, Stones, GAME OVER!!!