B Shutters and Blinds

We just recently moved into the area and had purchased a home that had 29 windows which needed to be covered. We were lucky enough to receive an advertisement from B Shutters and Blinds and took a chance contacting them. Dan, the manager came out to our home, measured and helped us make a decision that would make our home a beautiful one and also within a reasonable price. Dan was courteous, friendly and so helpful and greatly eased our minds. We just had all the shutters installed just this last week and they are beautiful. Oscar, Jose and Juan installed them within a 3 hour time frame. They did an excellent job and also cleaned up all areas after they were done. Our house is so beautiful with the addition of the shutters and we are so grateful to Dan in helping us make one of the biggest decisions a homeowner needs to make and we will never forget the kindness he showed throughout the entire process! Anyone would be wise to go with this company and more than this, make sure that you request for Dan to help you! Nanci H

WOW! is the one word I come up with. Jim from B Shutters and Blinds came to our home, took measurements, Jim solved some opportunities that I thought would be a bid deal with a roller blind install in the kitchen. He showed my wife some samples and we made the decision at that moment to «go for it». They installed 140 sq ft of shutters. The order went perfect, they showed up on the day/​time they promised. My wife and I just love them. The family room downstairs is actually warmer now (winter time) with them. I am sure in the Summer they will hold in the cool air as well much better as well. At the end of the install, my wife actually agreed to buying two more for the formal dinning room and formal living room. I also want to mention the great service from the front office team. Dee and the other young lady was a real joy to talk too. They even gave me restaurant recommendation in there area, as I was in that town one day. This is the type of service and execution that makes a business successful. One more thing, I would pay a ton more money and Home Depot or Lowes. These shutters are from raw material and made in the good old USA! Keep our Americans working! Love you guys!
Kory & Gracie B.

My friend recommended this place because he said that their price is cheaper than the other window shutters place. So i have called their office for appt to estimates and im so delighted.
Dan the manager came and the owner came to the house too they both live in our area. They are very nice and friendly and of course dan thank you for giving us a good price and good deal.
And today is the big day they are here for the installation im very very happy, they are on time and my house is very pretty because of the shutters and blinds.
Again thank you Dan and his team for my beautiful shutters and blind i love it !!! they are really recommendable. Its been a pleasure to work with you guys. :)

Don’t ever use these people. Dishonest. A man came out to take measurements. I retained his services and gave him $ 1,000 deposit. He quite the company 2 days later.
Three weeks later, I had to call the company to find this out and to find out they did not even have record of my order. the owner will not talk to you, management will not talk to you, the only person you can talk to is the greater Laurie or Laura. it took me weeks to get my refund back. Worst company I have had to deal with yet.

My name is Julie and I wanted to share my experience with anybody who is considering using this co for there shutters or blunds. First I have to be honest I was a little apprehensive about their reviews. But after talking to Dan the sales manager, he quickly put all my concerns to rest. Dan was on time dressed professional and carried himself in a way that put me at ease. Not only was he great but he took care of my job from the beginning until it was completed. He updated me all thru the process and even came to my house during the installation as well. I would recommend this Co and especially Dan to everyone who is looking for plantation shutters or blinds. I could not be happier with his costumer service and the finished product. Thanks Dan.

Non existent after market customer service. Don’t be deceived, as phone is answered by polite answering service. Do not expect a call back. We’ve done so for so many times and never heard from these people. All I need are a couple of pins and a plank to repair what they installed. After selling you the unit, expect to be ignored and be on your own. This kind of businesses do not deserve your trust.

We received the lowest bid from B Shutters and Blinds and we’re happy to have the shutters installed on the day promised, with installers who were friendly and worked way quicker than we expected! Quality of work is great, shutters look fantastic! One month later and still incredibly happy :)

Called to set up an appointment to get an estimate on some shutters. Cory was a no show all afternoon. I never received a phone call telling me he might be late or would have to miss. I called the office later that evening, no answer. Called again the next day and received no explanation for the missed appointment. Rescheduled for _​5_​days later! Then, guess what, the second appointment was a no-​show as well! Instead of waiting around all afternoon like last time, I called in immediately once he was late. The office told me that he was stuck at an install job and would be several more hours. (No one gave any thought to, I dunno, calling me and telling me this?) They offered to reschedule — for 8 days later! I said no thanks.
Running a business isn’t really this hard, people. Times are apparently tough for B Shutters and Blinds (they had to let another guy go and are now left with just Cory doing it all). But that’s extra reason to pay attention to your customers who are literally waiting to throw money your way.

Terrible customer service!!! — definitely should have read the reviews before going with this company. They had left a flyer for us at our new house and they were half the cost of Home Depot. I spoke with Dan and he was extremely nice and accommodating but after giving our deposit it all fell apart. They didn’t have time to do the final measure so they just decided to skip that step altogether and weren’t going to tell us. We were supposed to decide which shutters we wanted to have half and half but we’re told that it could be done on the day of installation instead of the final measure. We didn’t get an installation time frame until the day of and was told we would be called first thing in the morning (8:30) — I had to call them myself when I didn’t hear from them by 10. Our window was from 12−4… they didn’t show up until 7:15 pm!!! A few shutters were the wrong size and none of them were half and half like we wanted, so they had to take everything back. We wanted them installed before our housewarming party but because they messed up they couldn’t come back until the following week, 2 days after the party. They gave us the first installation appointment for the day (11 – 1) and again didn’t show up until 4:45. No one called to let us know they were running behind. When I called at 1:30 they said they would be there by 2:30−3, but as I said, it wasn’t until 4:45. I tried to call and cancel altogether because I was so fed up but no one called me back and the installers showed up anyways. Considering that the quality of the product was good, I let them install the shutters regardless. This was yesterday and I still haven’t heard back from them in regards to trying to cancel. They are terrible at communicating, unapologetic for wasting your time and not worth saving a few bucks!!!

I received a flyer from the company when I purchased my new home. I read the reviews and was a little skeptical but called anyways. I was lucky enough to get Dan as my salesperson. He was professional, on time and made me feel completely comfortable. Installation was on time and the price was fantastic and so was the entire experience with this company. I highly recommend Dan.

I went with this company after getting bids 5 – 600 higher. After I paid my deposit, I looked online and saw the poor reviews. I was worried, but there were also some good reviews, so I decided to stay the course. I am so glad I did. They gave me a delivery time of 3−6pm, and arrived at 4pm.
Installation was about 1−½ hours. Installers left no mess, were polite and professional, and the shutters look great. I would use them again, and can honestly recommend them to anyone needing window coverings.

Do yourself a favor and stay away from this company. Our experience has been so bad that we are in the process of filing a complaint with the Cal State Contractors Licensing Board. The shutter was terrible in quality, scheduling a joke, the initial installer incompetent, and the office staff better trained in duplicity than service. After nearly three months, we are without a shutter and they are ignoring our request for a refund. We agree with other reviews – STAY AWAY

Stay away!!! Customer service is horrible. Install was awful! Six or seven times at least to come to my home and to do the install the right way. They damage my walls and then proceeded to fix the problem only to make it look worse when they were done then when they started. They’re horrible at returning your phone calls. Shutters are good, but customer service and installation I would rate an F.

If this is a family business as they say, they are more dysfunctional than the kardashians.
Got one of their flyers and made the mistake of calling them for a quote and Cory (by the way why doesn’t he have his last name on his card, keep reading and I will tell you) showed up for measurements and a quote.
He was much lower than the other quotes so was excited to give him a check for half of the total quote, and man was that a mistake.
A day before install they called and said the shutters were still back ordered and it’s unknown when they will be ready. After many messages left and text to Cory and Jim For an update I got ZERO response from any either of them. I feel sorry for Deanna the office help who has to keep covering for them and after requesting a refund I got no response.
I had to start the small claims process and complaint to the BBB before I got there attention and Deanna said they would finally refund my deposit but it took weeks to get because Jim was out of the office.
When I did get the check i wanted to make sure it actually existed so went to their offices to pick it up, talk about a scary location and size of the office I could see this was not a professional organization.
I immediately took their check to the bank the same one on the check and when I asked the teller if the check was good he said you better cash it quickly.
Now I know why Cory leaves his last name off his business card, he must be embarrassed of this family business.

Reading the reviews before hand should of prepared myself better before meeting Cory and ask him about his reviews of how this company operates.
As stated by others and specifically By Jowell M. was very similar or exactly how my experience came out when offered price with the pressure to sign on the spot but luckily i got a couple quotes with much higher prices. The scheduling of my shutters being installed was exactly as experienced by Jowell M. I was scheduled 11−2pm on V-​day right??? thought I could throw my plans for the wife and cook dinner and enjoy our new blinds in our new acquired home, but that was shot out the door when I received a call 9:30am from the main office that they were running behind already??? and would be there at 330pm. So I said that’s okay kinda expected that from reading Jowell not so bad, right??? so 3:30 rolls around no show give them 15minutes more, no show. Call the main office and sales manager both no pick up left voice messages. Cory contacts me and tells me that they are running late due to lack of staffing showing up that day and Pablo will be out in an hour or so. So waited hour and half no show and no call which Cory stated Pablo would call 20 minutes before arriving. I texted Cory that his guys were no show or no calls still. 625pm rolls by and receive a call from Pablo he’s 5 minutes out. They arrive finally!!! ask them how long to do this 2.5 hrs. It took 3.5 ended at 930pm.
Keep in mind its Vday. I prepared dinner for the wife and expected already having this done. I had to keep an eye on the work they did catching minor things like some shutters needed fixing chips and nail holes filled and touch up paint. They damaged some walls with the nail guns not a big thing I could fix but I was expecting a lot of things like this since it was so late and im sure these guys didn’t want to work so late and were rushing to get the hell outta here but I still want my shutters nice and function properly and not have to get these guys to come out again to repair things. Overall I’m pleased how they look and for the price I can’t really complain. But just for any others looking to get blinds if your looking for top quality or top service look elsewhere. For people looking to save a lot and have lots lots of patience go with these guys. Just expect to have your days waiting around for them.
I wish the sales staff would follow up with the survey or even give me a courtesy call how things went afterwards or even offered a discount for the delay of this. Pablo apologized but I can’t blame him its really management or Cory to be on top of customers and correct or offer something for the lack or disappointed service.
Also please be sure to confirm your schedule and contact them after you sign with them. I did both and not rely on waiting for them to call you. I’ve been burned many times with schedulers just something I’ve learned.

Used them again for 2 new shutters in bathroom. They look great! Cory came out and gave us an excellent price and we also got some minor repairs on the shutters in the kids area since they tend to be rough on them or knock random things into them. The new shutters and repairs look awesome. Installation was as scheduled and on time. Thanks!

Great experience with excellent value. Quality workmanship and installed my plantation shutters right when they said they would. It took four weeks but worth the wait, especially for the savings. I paid twice as much for the same look and feel at a previous home. I will definately return when I’m ready to do my living room.

I recently got my shutters and I loved them. I met with owner and he was great. The guys installing the shutters were very professional and did an excellent job. The only issue I had was that they were late to install them. The great price and quality of the product was great. I would definitely recommend them to friends and family. The only reason they did not get 5 stars was because of the delay in time of arrival.

It is unfortunate that a company with a long history can put out such poor quality of work.
As for the people taking the orders they should really take the time with the customer and listen to the customers wants, after all they are in a service business.
This company should hire personal that understand wood working, when my shutters arrived they would not stay open without forcing them against the magnets.
After speeking to the owner he took them back and a few days later they were back, i should say he did adjust the price for the inconvenience.
I can only say that for a company like this I sympathize with the installers who have to face the customers making their job very stressful.

Reading reviews here after dealing with the company really proves how bad their customer service is.
My wife scheduled and met with Cory the sales manager for quotation and sales. He gave us a price and said he’ll price match any other company out there that does shutters and blinds. But his offer only stands until 5pm of same day. No pressure I guess. It’s not like I can call or schedule an appointment same day before 5pm with other companies.
I do know prices of shutters and went with them since it is more reasonable. Paid 50% via cc and rest upon install. Scheduler called after a day or two and made an appointment one month after for install.
Day of install came. They gave a time window of 11−2pm. 3pm came, no call, no show. We were calling Cory and their office, no answer. Called again around 4pm someone was at the office and said the installers are running late and will be on site after an hour. 5pm and still no installer. Waste of time waiting, not like we dont have anything important to do, right? Installers arrived close to 6pm.
Installers went to work when they arrived. They were in such a hurry they didnt even want to paint the nail holes they filled. I had to ask for them to paint it. I asked why they were late, they said its the problem of their scheduler. I guess too much work for such little time.
Upon install there were two damaged shutter slabs. Installer said the company will call us to schedule repair date and time. No call for two weeks, wife called them and only then got to schedule the repair date.
Repair date and time came. 7/​22, 3−6pm. No call, no show. Again, wasted our precious time waiting for nothing. No one came, we didnt receive any call, no apology.
Respect your customers time and you’ll get good reviews. Its not like I didnt pay for your product and service.
Update:
Scheduled repair date and time for 7/​31, from 2−6pm. Let’s see if they actually show up.
Update:
7/​31, 3pm. Guys finally arrived to repair the broken slabs. Also tweaked one frame because the door wouldn’t open right.
I changed my review rating from one star to three. Product is good, price is good, but their appointment schedule really disappointed me.