Verizon Wireless

I have been a loyal Verizon customer for many many years and, for the most part, have been satisfied with their service — until today.
It is Black Friday. This morning, I went online with Verizon with a desire to trade up my i-​phone 5s to an i-​phone 6s. My 2 year contract expires in four months.
I spent 30 minutes in an online chat and the Verizon representative explained everything and told me that it was entirely possible. I printed out the chat.
I then visited my local Verizon store in Palm Beach Gardens, Florida and wanted to proceed with the purchase. They refused, stating that I either had to wait the four months or buy out my contract at additional cost. When presented with the printout of the chat in which Verizon had approved the sale, they shrugged their shoulders and said it was not corporate policy to do so. They did have a record that I had had a chat — but no substantive idea what the chat was about.
Thus, I have been caught up in a corporate policy cobweb and they showed absolutely no flexibility towards a loyal customer. They did indicate that they were trying to phase out the two year contract idea and persuade all comers to go on a monthly payment plan — which was what exactly what I wanted.
I cannot fathom a company that could make money on both a sale and switch a customer to a new phone at a higher price — and then refuse to do so because of corporate policy. It could have been a win-​win for all. Instead, they have one angry, frustrated customer.
In the future, all my purchases will be done through Apple, not Verizon. Too bad I can’t get off Verizon’s network as well.

Your hours on Unilocal are listed incorrectly. You don’t open until noon on Sunday. I would have waited an hour outside the store if not for a nice employee that came out and answered some questions and discussed options. I guess this is more of a Unilocal complaint, not Verizon.

Human interaction and someone that sees outside the lines! Stephan (I think) made things easy. How pleasant for someone to be rational and understanding of a situation and make a decision that was helpful.

Just switched from sprint horrible service. Son c e we had Verizon I have had no dropped calls phones works all the time. Went into this store to give my military paperwork so I can get a 15% veteran discount. We (vetrans) also receive a 25% discount on acesscories.
So I went into this store was 5 in the que. Oh how I hate the que. And for some reason I got seen right away the lady who was checking people in the help me with my paperwork and I bought some more items and I was out of the store in under 15 minutes which is amazing and wonderful.

This place went above and beyond. My son broke off the headphone jack in my husband’s iPad. I initially went to The Gardens Mall to talk to the Apple Store about it. Their solution was to just buy a new iPad. I don’t have that type of disposable income. So I started to sulk and walk around the mall. I saw the Verizon Store and thought they might have some little tools to work on cell phones so maybe they could help me. Sure enough they friendly staff took on the challenge even though I wasn’t a paying customer. One of the employees, Chris, was able to get the broken jack out of the iPad using some tiny tweezers. I was so grateful! These people showed that they cared about more than making a buck, unlike the Apple Store. I will seriously consider buying a phone plan from them when my current contract is up.