Wetzel’s Pretzels

I think the pretzels are really good but the help? Well, not so. I had this girl today that had no clue what she was doing. When I asked her questions about the different pretzels she had no answers for me. So, I just went ahead and ordered the Wetzel’s Bits. Then I ask for a cup of water (Which they have given me before) and she said «Only bottle water.» So, I bought it. Then, eight bucks later, she gives me the Wetzel’s Bits bag and practically throws it at me and five bits fall all over the counter and floor. I moved quickly away because those bits are covered in butter. She did apologize, which i thought was the right thing to do. I said «Aren’t you going to replace the five bits that fell all over?» She said. «Oh. Okay.» And I said ‘Well, I did pay for them.” So, she puts fresh ones back into the bag and again rushes so I grabbed the bag quickly so it wouldn’t fall over again. Then I asked «Where’s my bottled water?» and again she said «Oh. Okay.» So, she rushes and gets the water and AGAIN throws the bottle at me and it rolls on the counter! I finally said to her «ARE YOU OKAY?» I mean what is up with that? She looked puzzled. I think they better train your employee better to be respectful, courteous, and to stop rushing. It wasn’t busy at all so there was no need to rush and throw these things at me. I was disappointed with their help but enjoyed my pretzel bits just like I always do.

Legit! The employees are good to go and the pretzels are ALWAYS fresh. The place is always clean and I love coming here.

I like Annie’s better!

Delicious pretzels — try their Bitz! Nice staff.