Palm Springs Cyclery

Great, friendly service today. The sales rep was extremely knowledgeable about their bike product line, and, after a brief list of questions about my bike riding needs, quickly narrowed down some affordable options. A free tune-​up within the first year is included with each bike purchase. Nice!

What a great place! We were in town with our touring bikes and needed some air and some tire stuff. Not only did they offer to put air in the tires and had what we needed, but they filled our water bottles with cold water. My husband even took a test ride on a fat tire bike. We’ll be back next time we’re in town.

This is why Unilocal rules supreme. Its the ultimate equalizer.
I am only giving 2 stars b/​c they have nice selection, quality stock. Staff = hit or miss.
Customer service here stinks! On a recent trip to the desert, I decided I needed new tires. Brought in my bike for new tubes and tires. I spent close to $ 200 on upgrading my tires — went with armadillo tires and new tubes. I also bought a few other things as well. I’ve been riding my bike for 3 years now, original tires/​tubes. I ride a lot. I’ve never had a flat, not once.
So guess what happens on my very first ride out? 20 min in, psssssssssstttttttt. Bummer!
I take back my tire the very next day. They tell me, «bummer, dude» Do they offer a discount for faulty workmanship? Nothing. Instead they accuse me of trying to steal the next tube (when i walk out to my car to get my wallet). Someone from the store actually followed me outside the store to make sure I was coming back to pay.
I buy my 2^nd tube. I take my bike out, for what I am hoping to be a pleasant/​long ride. 60 min in ppfffffffffftttttttt! REALLY?
Take my bike in yet again and I was told that there was something pinching my tube? And that everything should be fine now. And guess what? They changed me again! How was this my burden X 3 ??? I am still confused. This is how not to run a business.
I would seriously think twice before shopping here. Much better options in the area.

The staff renewed my long-​dead faith that salespeople should actually know the products they’re selling and care about their customers. I went in with my 13-​year-​old son to buy a mountain bike, and although my son had done his research and had a general idea about what he wanted, he still had lots of questions. The staff happily engaged my son in «bike jargon,» let him test ride any number of bikes and couldn’t have cared less he got them dirty with a little off-​roading across the street. They showed no bias in pushing any particular bike, brand or price-​point, but through patience and knowledge they guided his decision to the right bike for his needs and ability. And we didn’t simply benefit from the luck of the draw, for when we subsequently came back with more questions and to finalize the purchase, everyone in the place was as kind and knowledgeable as on that first day. Keep it up, guys!

I absolutely LOVE this bike shop! Every time I have had the pleasure of shopping or bringing my bike in, I have been treated phenomenally. Today, was no exception… Corey took excellent care of me! I came in with my bike light not working. I thought maybe it was either a dead battery or it needed a charge-(I had moved and lost my charger). After trying to revive my light, without success, Corey looked up the warranty of the light and was able to replace it, with a brand new one… so happy! He also hooked me up with a durable and much-​needed bike pump. I can´t say enough good things about Palm Springs Cyclery… just go, you´ll be glad you did!

Just had my bike tuned up and had heavy duty inner tubes installed. My bike looks brand new! Chris (the manager there) as well as the entire staff is oh so professional. I called in my credit card and received my receipt via email. Chris even picked up my bike and dropped off my wheels within 24 hours right to my house «for free» in his tricked-​out truck designed for bicycle transport! This new cyclery delivery service is for Palm Springs locals who spend over $ 75 on a repair or tune-​up. Not a scratch on the bike. Good as brand new. Seriously nice folks.

The crew at Palm Springs Cyclery is awesome! They are always helpful, friendly, and are very knowledgeable on bikes. I live Newport Beach and there are close to 10 – 15 bike ships within 10 miles from my home and they don’t hold a candle to Palm Springs Cyclery. I always stop by the shop when I’m in town to purchase parts/​accessories for my bikes. Great team of bike experts

What a great bunch of professional and knowledgeable employees. We went in this afternoon knowing we were going to purchase a bicycle, but what we did not know was that we were in for a training seminar.
these guys would not let us get out of there with just any bike. They wanted to make sure we got the bike that was the right fit for our needs. (The hilly streets of Desert Hot Springs. Kudos to everybody there. We found the bike we wanted, they told us everything about it and even helped us ket into the car.
we are customers for life!!!

Flat-​brimmed hat wearing bad attitude with no concept of customer service, Palm Springs Cyclery in a nutshell. I’ll be buying a new bike soon, just not here. Management should pay more attention to who runs the store.

These guys were amazing and helpful. This is maybe my second review I have ever written. I had to though because these guys go out of thier way to make you feel comfortable and having a piece of mind about a potentially large purchase. I didn’t know much about bikes and I decided to get 3 bikes for my wife, daughter, and myself. They were very knowledgeable, great and patient with my daughter figuring out which bike is best for her. If you come here you will not regret it.

Very happy with this Company glad I did not buy online !!! Got to try out various types and styles of bikes to find the right one. The sales staff was courteous and professional and hooked me up with everything I needed to be on the road. Definitely recommend you wont be disappointed

Awesome staff. Very helpful and great knowledge of of their profession. The prices are cheaper then online, great place to check out.

I feel bad. I mean, I know these PSC are the big boys in the Coachella Valley as far as bikes, right? And certainly the volume they do, you’d think they’re doing OK with business, right? I was a little shocked when they didn’t have specific parts I was looking for. Sure, they can always order it, but I can do that too, and it’d probably cost less too. And the stuff I did find was considerably more expensive than Amazon. I don’t mind paying a premium to support local businesses, but when prices are considerably higher than Amazon, it’s tough to swallow.
It’s not just a shop vs. Amazon thing too. I’ve been to many bike shops who sold at or just slightly above Amazon prices, and I’ve never been reluctant to support them.
Also, their service prices are also considerably higher than other shops. And the service turn-​around was considerably longer than other shops. Two weeks out? I mean seriously — be without my bike for two weeks?
I want to support these guys — they’ve always been awesome whenever I’ve come in. But man, those prices are hard to get over.

The guys are GREAT ! friendly quick and know everything ! The place to go for ALL your cycle needs !!

This is a classy outfit — friendly, competent and very helpful! I was visiting Palm Springs and needed work done on my Fat Bike. They took it in the same day and got all the repairs and tune-​up done. When I picked it up they gave me some very helpful tips on maintenance and talked enthusiastically about my Fat Bike and mountain biking. Everyone in the store was upbeat and knowledgeable!!! What ever you are interested in or need that has to do with bikes, THEY are the place TO GO!!!

This place is pretty awesome.
I’ve purchased 5 bikes from Palm Springs Cyclery for my family over the past several months. We had been in a few other bike shops but no one treated us as well as they did or actually took the time like PS Cyclery to make sure we had the right bike for each of us. The crew were friendly and knew what they were talking about which made it easier and fun. One of the guys, Teddy was able to fix my ancient Schwinn that I keep around for sentimental reasons but had been told very politely by other bike shops that it was hopeless.
We have had to go back for a couple flats and they get us in and out super fast. They remember who you are and actually make you feel like your business is appreciated which is something you don’t find in a lot of businesses.
So 5 stars for the best bike shop in Palm Springs.

Nice selection of high end road bikes. Trek and Specialized both. Great service from entire staff.

They were friendly. Does that count?
I purchased a SingleSpeed MTB in their city and dropped it off with a request: gear it for trails, set it up tubeless & put on some solid rubber. I said «I will be back Friday next week to pick her up», giving them 9 days. On arrival my rear tire was flat. We had to kill an hour and come back. Fair enough.
I loaded the bike and noticed the «gearing for trails» to them meant a 42t up front and a 16 out back. Also, the «single ring» they chose was a dual ring disassembled, still showing the pin which was digging into the bash guard, causing it to bend. So, after $ 180 dollars I had to purchase a proper rear and front ring for the bike AND still «actually» set it up tubeless, since their cheap tape wasn’t even keeping a seal.
I could have just saved the $ 180 and set it up myself. Their «SingleSpeed guy» clearly wasn’t using his head. I had this 69er set up 32×18 within days and it was «proper» for singletrack. The tires they selected were single walled as well, so after 1 ride I had to return the rear for a «grid» casing. — I told them I would be riding in rocky desert Phoenix gnar before they selected the tires. Maybe since it all happened over the phone we could assume some minor difference from my ideal setup, but c’mon… Selling me a 42t dual piece up front and a 16 rear? Guys… YOU pedal THAT up a mountain. Sheesh.

This is always the place to go.
These guys are the best. I’ve worked along side them and have seen how amazing of a business this is. They have the answers to the questions you need and do the absolute best job to always get you rolling.
I’ve purchased multiple bikes through them and have only had to do one warranty shenanigans which was handled in the most streamline way possible with a, «Don’t worry buddy, we’ll take care of it».
Everyone takes care of you, Cory, Mike, Alex, Joel, Billy, and Teddy will have the answers to questions you didnt even fathom. Between everyone there, they know anything you need to know.
Palm Springs/​Palm Desert cyclery are the shops to go to for any and all your biking needs.
Shop locally, ride globally.

Brands | Dep Stores | Thrifts
Relatively Close To: Revivals Thrift Store.
Public Transportation: Yes.
Valet Service: No.
Wheelchair Accessible: Yes.
Service Pet Allowed: Yes.
Parking: Strip parking.
Popularity: People seem great.
Reason of Visit: Wanted to buy a new bike.
Cellular Reception: Yes.
Free Wifi: No.
Outdoor Space: Minimal seating.
Cleanliness: The 5 second rule does not apply here.
Lighting: Good lighting.
Presentation: It’s uniformed.
Ownership: Privately managed.
Items Ordered: Mountain bike, slime tubes, fluid brakes, headlight and tailight.
Check-​in Wait Time: 2 minutes.
Temperature: °82 Degrees
Staffs knowledgement of business and or amenities: They acknowledged, greeted and helped me with all my concerns.
Overall Service: Service is wonderful.
Staffs response on compliments: Very welcoming.
Staffs response about complaints: I did not give one.
Recommendations:
Two ** stars or less dont consider.
Three *** stars be cautious.
Four **** stars or more highly recommended.
Quick Notes: The guys here are very helpful.
My reviews are structured and rated in many areas. I believe that my experiences will provide consumers satisfactory or acceptable in quality or quantity information.
I hope this particular review has helped you carefully decide whether or not to give this venue your business.
Enjoy, Jonathan