Firestone Complete Auto Care

Easy to make apt on line. Showed up a couple of minutes prior to my appointment waited about 30 minutes for my car to even be taken into the bay. Would have been nice to tell me that they were running so far behind at the end of the day, would have taken my car someplace else. Customer service leaves much to be desired.

Brought in my daughters Corolla for new tires, was told on the phone it’d be 95 $/​tire, or course — true to Firestone nature — I get in and they say they only have 135 $ tires (per tire)
And then the salesman continues to tells me it’s recommended for the vehicle, it’s a performance tire so I’d notice a difference while driving.
I know it was rude… but I had to just laugh. It’s a COROLLA. You won’t notice anything. It’s a small COROLLA.
Anyway we left and went down the street.

I am updating my previous review which I did last year when I got 4 new tires bought from Firestone. Yesterday car’s front left tire bursted on main highway when I was on fast lane on 65mph speed. My car’s left section above the tire got scratches from the divider. And I was stuck on speed lane with heavy fast moving traffic. Somehow I moved my car to the right shoulder .
So today I went to Firestone to get my tire replaced and as usual they said that this does not cover under their warranty and charged me for new tire. The tire which burst had only 8000 miles on it. Now my advise to everyone who is getting tired replaced from Firestone — first never get it from them since I believe they have either duplicate or bad quality tires and secondly if you have no option available then please take their road hazard protection because after using their tires, you will definitely need it.

Home of the 90 minute overpriced oil change !!!
I really want to like this place but they are just took slow on the oil change. The price quoted on the phone is less than what they actually charge and they take a long time to just change the oil. I told myself I should give a more comprehensive mechanical shop a chance and this is my second oil change here, so it’s not a one time thing.
I made an appointment and arrived on time only to have to wait 15 minutes even to speak to someone. I could have been nearly through a dedicated oil change operation in that time, no appointment.
I’m sorry to say that the jiffy lube or similar shop is actually a faster, less expensive, more complete experience and that will be my future.

I have always had good luck with firestone, used to go to fairview a lot but now this is my home shop. Service is better than fairview as that place was always a zoo.
Anyway if get my oil changed here because I get the free tire rotation since I bought tires there. I mention to check a brake squeak, they come back and tell me someone put new pads on rusty rotors. Check my records and just 4k miles prior the dealership apparently resurfaced them. So I said let me take it back to dealership and thanked them for the observation.
I will keep returning.

Unprofessional. went to get my car inspected .didn’t inform me before that there was no internet connection. after performing inspection, their informed me to check in some time… never called back and I had to follow up. next day they gave the same reason. never called back to let me know if the inspection went through.