Allen & Sons Appliance Repair

This place is bad news. After checking out what was wrong with our dryer, the guy told me it would cost a ridiculous $ 650 to fix it, plus of course, we had to pay for the service call. When we went for a second opinion — we called Chuck’s Appliances in South Pasadena on the recommendation of a friend — they fixed it then and there for a mere $ 125. I showed the guy our $ 650 diagnostic report from Allen & Sons, and he laughed, saying it was a total rip off and called for replacement parts that were completely unnecessary. Eww… avoid this place like the plague!

Stay away from this company. They don’t bother diagnosing the problem, they just randomly replace parts that don’t fix anything but charge you for it all the same and promise things on which they don’t deliver. When trying to work out a solution with them on the phone they don’t give a damn about you, they don’t care about what their technician promised, they just want to charge you more money and that’s it. Absolutely awful. Never again!

From my point of view, Allen and Son is a pretty decent repair company. I had a bad luck with my refrigerator this past year, and dealt with several companies, 3 technicians actually came to look at it and gave estimates. Oscar was one of them, it was the cheapest estimate out of 3 other companies, plus he gave me 10% discount! He was on time, very polite, had huge tool box, and fixed my fridge in 45 min!!! He said it’s a common problem for Maytag Refrigerator, had parts in his van, so we didn’t have to order it. Definitely ask for Oscar specifically, if you live in Pasadina or Glendale area!!!

I too have a horrible experience with Allen & Sons. As of right now, they are postponed my warranty related appointment THREE times. The excuses include late delivery of parts, scheduling, and Whirlpool Support Center not available to answer questions on a Saturday. When I tried to contact Greg, the manager, it was a waste of time. He did not respond to any of my emails and has not provided any guidance to his people. According to their customer service people, there is no way that Greg would let me talk to the owner!
Looking at the other reviews, I believe that the problem with Allen & Sons are their Parts Dept’s, Scheduling and lack of good leadership. VJ in the previous review might be a good technician, but if the company is poorly run, you are just taking your chances.

Not sure what all the gripe is about… I used them for our stove, washer and dryer and they were more than accommodating. They also hooked me up with some extra parts and showed me how to install the fuses if they ever blew again, which saved me some $$. Vladimir (I think he goes by VJ or something) was awesome. I love russians!

Should have visited Unilocal first. What a waste of time. Called and set up an appt., between 11 – 2 on a Saturday. At 11:24 am they called and said because I didn’t call back and confirm the appt., the technician cancelled. Call back and confirm the appointment? What planet do they live on? I called and set up an appointment, SET UP AN APPOINTMENT. That means I wil be there! Do not use them.

Customer Service FAILURE. Save yourself the headache and find someone who understands customer service — Allen & Sons DO NOT.
The back-​story:
My Whirlpool/​Maytag dryer stopped working after a mere 3 months. The dealer who sold it to us pointed us to the Whirlpool website (through which warranty repairs are scheduled) and told us to steer clear of AE Factory Service, as other customers had experienced poor service through them.
On that basis I selected an appointment time with Allen & Sons at the earliest possible date — two days from then. Their technician («Hamlet») arrived and within fifteen or twenty minutes handed me a sheet of paper and told me that he didn’t have the parts to fix the dryer — they would have to be ordered and would take 3 – 5 days. I was told someone would call when it was in.
On the 5^th day I called their office as I hadn’t heard from anyone yet. They were «pretty sure» the part was in and so agreed to schedule a new appointment — the coming Friday — 9 days after the initial appointment.
That Friday — a day I took off work to meet them — I got a call from their office telling me the tech’s truck had broken down and no one could come until Monday. Disappointed that we would be another weekend with no dryer, what could I do but agree to the reschedule? I asked that they at least come in the morning. They agreed.
Monday morning at 11 with no sign of the technician I called their office only to learn they’d canceled the appointment when I failed to answer the phone when the technician was «15 minutes away.» I nearly lost it at that point. I called their office back and was told they could reschedule for between 3−6pm the same day. I called at 5:30 PM to find out if the tech was still coming and was told to «hang on» while they tried to find him. When the operator came back on the line she explained that he wasn’t answering his phone and they would call me back if/​when he got back to them.
At 6:05 PM I rescheduled the service through another vendor — many days later, unfortunately.
***What a huge disappointment these losers turned out to be — consider yourselves warned, and seek help elsewhere.***

Fast and friendly. Sasha came out and fixed my oven, It cost a bit more than I expected but he fixed on the spot. The fee for coming out to look is only 35 bucks which they deduct from the cost of the repair. The oven works great now. This is a big chain of stores so I’m not sure you would get the same level of service. Unlike other referrals I have taken from Unilocal — the guy was not interested in charming me — just getting the job done.