Auto Cellular, Inc.

I went in to check on a phone plan for an an iPhone, well straight to the point the sales lady with the curly hair, didn’t seem to interested in selling anything and was very rude. She made me mad screw them they suck!!!

Wow this place has got some epic bad reviews. I guess this is not an official Verizon store even though on the outside they clearly display Verizon all over the place.
I’m not a Verizon customer, but I was directed here by some Apple employees down the street because I was looking for an Otterbox and they didn’t have any yet for the iPhone 5.
I walked in and there were quite a few ppl waiting around. However, the salesman, the ONLY guy in there, was friendly and directed me to the Otterbox area. When I started questioning him about otterboxes, he said I could open the package (despite the huge sign that says DO NOT OPEN PACKAGES) to check it out. After I opened it up, I realized that it was FAR too big for my liking and thanked him.
He even tried to work a deal because I said I really needed a case, but I have to say their prices are pretty outrageous. Either way it’s really not a bad store but just very pricey and limited selections on most things.

After doing a little investigating, I found out that this store sold me a very OLD refurb without telling me that it was a refurb (it was in the fine print). It was a phone Verizon couldn’t replace because they didn’t have them in the warehouse anymore, and hadn’t sold the phone for about two years. Deceptive.
Moreover, the owner, who I had been promised would contact me, never did. Apparently this guy has no problem with his customers getting stuck without a working phone over the weekend. And why should he? He already has his money.
I did get a call that Monday from Tony, who had been looking for an extra phone to tide me over, and I told him the corporate store on Lake had handled the problem. Honestly, he seems like a good guy who really wants to help people. Why he is working for such a crooked employer, I don’t know.

This is NOT an official Verizon store… it’s an «authorized retailer» and I definitely didn’t have the experience I would have expected. Plus only one person was working so I waited nearly half an hour to talk to a guy who didn’t know much else about the phone I wanted aside from the reading card on the display to me. He did try to rope me into buying a fancy «insurance plan» on a 2 year old phone so I could try and swap it out for a refurbished phone (since my phone wasn’t charging)… huh???
I had a much better experience at the real Verizon store on south Lake Ave.

Me and my fiancée had a bad experience at this store. Lots of attitude from an associate named Joan and no help on getting the upgrade we are due for.
Everything was a big deal for her and pretty soon we got stuck on the process without her making any effort on helping us to get through. She just seemed upset that we were bothering her while she was eating her chips and drinking her tea.
Finally, we told her that we wanted to get an iphone 4s and she said that they didn’t have it in store, so she couldn’t help us. I was glad that I didn’t have to put up with the attitude anymore because they didn’t have the phone, so I said, «ok, we will go somewhere else and get it» but she didn’t even bother to tell us that Verizon doesn’t have the 16gb in any store.
This is the last time I go to this store and i wouldn’t recommend anybody to do so.
We ended up going to the Verizon store in Lake Avenue and the service was amazing.
Jose.

I walked in this A.M. after receiving my replacement unit by mail. Verizon said you can walk into any location and transfer contacts with no problem. I walk in this location and I am told there is a small fee. I said ok, how much $ 35. WHAT!!! I told him other locations have done this small task for free. He said because of all the Apple store buyers with their new Iphone have been sent over to their location and were unable to help their Verizon guest. Both store Managers had a meeting and Verizon decided to start charging. I told him «dont start charging people with Blackberry’s» who clearly mark Verizon on the phone cover. One more dissapointment after another. P. S. dont add your line if you wish not to be serviced for not being the principal account holder.

This is CONNECT a Verizon Wireless retailer. AWESOME SERVICE, great Prices, the ONLY place to buy a Verizon phone!!!

I am greatly satisfied with my service at this Verizon store. The staff is the utmost attentive and helpful with your mobile needs. It is greatly recommended to test drive the phones before you make your purchase.
This location is rather busy on the weekends but there is a rep that is always available to answer any question.
I wish i remember the name of the rep who has helped me on both occasions. He was not aggressive in pitching any sales and gave me the straight dirt on what was best for my interest.
Both times he setup the phones and gave me an overview on how to use them. It is service like this that will keep me coming back.
Thanks VERIZON!

(Warning! Long and detailed review in hopes of stopping people from making the same the mistake I made)
First and foremost, this is NOT an actual Verizon store. They are an authorized retailer. If you are wondering if this makes a difference, it does!
A couple of days before Thanksgiving, I surprised my BF with the Droid X. The day before Thanksgiving, we were set to drive 6 hrs North so he wanted to swing by a Verizon store to pick up a car dock/​mount, car charger, and a case. Seeing as how he works in Old Town and we’ve walked by this location plenty of times, we decided to go here. I did notice that it was an authorized retailer before walking in but thought to myself it was okay.
We told the associate what we needed and he handed us all three items. There was no price tag on any of them and I didn’t bother asking. I guessed the car dock to be ~$ 40, the charger to be ~$ 25, and the case to be ~$ 15. The associate said he would ring up the items on two transactions since they were running a buy one get one free deal. That way, we can get the second most expensive item for free instead of the least expensive of the three. I thought that was nice of him so we proceeded to check out.
As he was trying to figure out which two items to do the buy one get one free on, I made sure to ask him what the difference between an authorized retailer and a regular Verizon store was, he said there was nothing different. Wrong!
He told us the MSRP on the car mount was $ 83.00!!! The case was $ 39.00 and the car charger was $ 37.00. I mean, at this point, either my BF or I should’ve been smart enough to walk away. I mean, we had the internet right there on his new phone and we could’ve double checked the prices on Verizon’s website. Between the excitement over the new phone and us needing/​wanting the items before the trip, we didn’t do our research.
I told the associate that I thought the car mount was pretty steep but he assured me I was getting a better deal with the buy one get one free since a regular Verizon store would not be doing the same promotion. We ended up buying all three items and I asked about the return policy. He said I have 15 days to return it if it doesn’t work out.
On Black Friday, while at a mall, we saw a Verizon store and popped in to double check the pricing on the items we purchased. The car mount had a tag price of $ 39.99! All the cases we saw were $ 15.00. Didn’t double check the car charger cause I was already fuming at having been ripped off. The store manager of that store ended up helping us and I asked her about the difference between authorized retailers. She told me that authorized retailers are capable of selling Verizon services but are not part of corporate. Therefore, they are able to run their own promotions such as the buy one get one free. And I guess, subsequently charging double the normal fricken prices! She then showed us this boxed bundle that included a car mount, HDMI cable, car charger, wall charger, and a multimedia station. All for $ 100!
I also just double checked Verizon’s website to make sure the prices I saw on Black Friday weren’t some kind of special deal. They’re not and those are the regular prices of the items. Needless to say, I’m back in Pasadena and am marching over to this bullshit Verizon store tomorrow and returning all three items. I’m sure they will give me shit for it but I won’t be leaving the store until they give me a full refund.
I will never step foot into another «Authorized Retailer» or «Premium Retailer» ever again!

This Company is dishonest. Their selling practice was deceptive. The information they provided was misleading. Horrible customer service when I went in to discuss the activation fee. The sales representative promised I wouldn’t have to pay the activation fee if I cancel within 15 days, and it was not honored. Unsatisfactory service after purchase. The company failed to credit me activation fee after the sales representative assured me I wouldn’t have to pay when I made the purchase.
Problem: On August 18, 2010 at 4pm, I went into Connect Old Town Pasadena. I wanted to test the reception of the Verizon phone, and the representative, Lina, was selling me a Verizon wireless plan. I told her I wanted to test the reception and did not wish to pay any type of fees, including activation and restocking fee. Lina assured me that their store policy was that if I canceled my contract within 15 days, I would not have to pay an activation fee. I literally asked her thirty times whether or not I would have to pay an activation fee if I cancel in 15 days, and she repeatedly said that I didn’t need to. She even said ‘I promise there are no fees.’ Therefore, I opened the line because I trusted what she said. When I was about to sign the contract by Verizon, I asked her to point to me where it said no activation and restocking fee if I cancel within 15 days. She said not to bother with that contract because it would say on their store invoice/​policy contract. So I signed the Verizon Contract without getting to read it, and I signed it on an electronic pad they had. It wasn’t even on the actual piece of paper (the contract itself). Later, she showed me the store policy/​invoice contract and told me to sign. Again, I asked her where it said on the contract that I would not have to pay an activation if I cancel within 15 days. She laughed it off and said ‘I promise there are no fees.’ I just need to pay the prorated fees for my usage on the phone, and I said that is fine. I will pay the prorated fees, but I will not pay the activation fee or the restocking fee. I opened the line and tried the service at my house, but I didn’t have any reception at my house. I planned on returning the phone, thinking that I had 15 days to cancel it without any fees. So I returned the phone to the store on 8÷25÷2010 at 2:45pm. On August 31, 2010, I received a bill from Verizon, and it showed the activation fee. I called Verizon and they said their policy for activation fee was that it would be waived if I cancel within 3 days. I called the Connect Old Town Pasadena Store and a girl told me that their policy for activation fee was to cancel within 3 days. This was completely different from what Lina told me at the time I opened the line. The next day, on September 1, 2010, at around 1:30pm, I went into the store to talk to Lina and she said it was a misunderstanding and she denied the whole thing. The manager kept saying it was a misunderstanding and they had no policy that stated that the activation fee would be waived if I cancel within 15 days. This is completely opposite from what Lina first told me when I made the purchase. I don’t think they handled the situation well at all. I was a customer, and they were denying their mistakes and weren’t owning up to their mistake. She obviously lied straight to my face when she denied that she ever told me I could cancel within 15 days without paying an activation fee. I feel betrayed and lied to. They provided misleading information and wouldn’t confess to their own lie. They were unable to help me and did not waive the activation fee. I left the store to contact Verizon’s customer care.
Resolution Sought: Own up to your mistake. Don’t provide misleading information. Don’t be dishonest and tricky. Don’t lie about your services and fees at the time when the consumer is purchasing. Provide better customer service after the consumer purchased something. If the consumer has complaints, handle the problem respectfully and own up to your mistakes. Be respectful and helpful.

What ever you do, DO NOT visit this store. This store is privately owned and only hold the Verizon name. I have been a Verizon customer for many many years. My family and friends all have Verizon as well how ever, after all these years of being with Verizon, I am ready to cancel my service and Grab and IPHONE! I had purchased an item from this store and was advised that i would received a $ 50 rebate if I sent in the bar code. The same day, I went home and noticed my item wasn’t working. So i called and went into the store and they said that because I cut out the bar code for the rebate, there was no way they would refund the item even though this store still follows the worry free guarantee program. I was worried, they pretty much said, good luck and sent me on my way with out my refund of almost $ 200. I cried and begged and pleaded and they would do NOTHING. They lied and sent me back an fourth between 2 cities only to waste my time. I loved Verizon and vowed to never leave but this was it. I have never ever been treated soo bad.