Discount ProA-1 Heating & Air Conditioning

Air conditioner broke down, called A-​1 and the service was excellent! They sent out mike and he was able to repair the AC in no time! He was upfront with the repair cost and got the job done right! Highly recommend A-​1 and service tech Mike!

We called for service and Jason came out. He was very polite and we explained what the problem was. Jason asked many questions and then proceeded to troubleshoot our system. Once he found the problem he quickly fixed it already having the part in his truck and charged exactly what was quoted. We were pleased with the over-​all company service from the office to Jason.

After calling 7 other places at around 3pm, I finally got to A-​1 on the Unilocal list. All the other places were booked until Friday at the earliest, and I had a leak coming from the ceiling and needed someone to look ASAP.
The friendly guy over the phone was able to book me a technician for that night, and also give me an hour window in which he would show up. Though the technician did not show up in that window, he did call ahead, well before the close of the time frame to let me know his previous appt was running late and an updated arrival time.
The technician, Gabriel, asked me a quick question once he arrived about the symptoms, and immediately diagnosed it. I hadn’t replaced the filter in a long time, and was essentially suffocating the AC unit. Sure enough, when he checked the filter, it was caked in dust and bent out of shape from the AC trying to suck air through. Moreover, he told me leaking was just due to the lack of air to cool causing the coils to freeze over.
Unfortunately, he didn’t have the filter. Also, the cost for him to show up is on the pricier side. However, that he was able to quickly figure out the problem and give us the peace of mind that our AC didn’t need repairs, just a new filter, was worth the price. Definitely recommended, especially if you are able to get Gabriel.

I had a good experience with this company. They were able to come out quickly and fixed the problem I was having with my air unit. Gabe, the technician, had a lot of useful information.

It must be the hottest week in June ever and our ac goes out! After calling about 10 different companies I finally reached Dave at Discount ProA-​1 HVAC who recognized my desperation and set up a late evening appointment to accommodate my work schedule. The service techniciam, Gabe was friendly and professional. Within 10 minutes of arriving he figured out the problem and went to the truck to see if he had the part. Fortunately he had the part BUT it was the most expensive piece of the unit and cost a ton. My other concern was that the part is only warranted for 30 days but our desperation prompted us to purchase the part. So as far as service goes I’d give them a 10 but the price and lack of warranty severely impacted their score. On a brighter note, they offered us a $ 25 discount and a 10% off coupon for future services.

This business somehow stole Graymark Heating and Air’s reviews. If you read through the reviews, they mention Mark and Graymark. That is not this company! I did not review the above named company, nor did the 4 other people. We were giving high reviews to Graymark.

I called Graymark on a recommendation from fellow Unilocaler, Kim L., when the AC in my house went on the fritz this past week. Mark took my appointment on a Saturday of a long holiday weekend even though he had travel plans, arrived very close to when he said he would and was able to solve the problem quickly.
He also made some minor improvements to the AC set up and showed me how to clean the filter on our unit and install it properly.
And it was cheap!
Please note that they do only accept cash or check.

Heat wave weekend of June 29-​July 1, 2013 in Pasadena. Temperatures were soaring to over 100 degrees. On Saturday I noticed my air conditioning wasn’t working. It was too late in the day to call anyone so I suffered through the heat Saturday and Sunday. On Monday I Unilocaled air conditioning repair in Pasadena. I called the first one that came up and they couldn’t get anyone here until next Monday, a full week.
Called number two and they could get here Wednesday. OK, better but also more expensive for their diagnostic fee.
Called this place and they said they could get someone here within the hour. Excellent! Claudio came out. He was on time. He was real friendly and nice guy. Determined the problem very quickly and fixed it in a jiffy. I couldn’t be happier with their service. Aaaahhhh so comfy and cool now!

The hottest week of the summer and my air conditioning decides to take a vacation. It’s less than two years old so it’s covered by warranty. I reach out to the original installer and they are nowhere to be found. I’m scrambling because I have a dog that does not do well in the heat and I’m not waiting around for them to finally get back to me.
I contact Graymark and Mark gets to my place later that evening. It turns out the motor is broken. It’s a variable speed motor and they are impossible to get in this heatwave. By miracle, Mark was able to locate one in BFE. He drove all the way there to pick it up and even took care of the warranty replacement that should have been done by the original installer.
The motor was replaced and the AC was up and running the day after contacting Graymark. Us humans would have been able to suffer it out, but my dog was having a hard time. Mark was literally a lifesaver.

I came home at 10:30pm last night and walked into my house. aka an 88 degree sauna. The air conditioning was blowing air, but it wasn’t cool. I changed the filter and cranked the temperature down hoping it would cool down. It didn’t. So at 8:20am this morning — a Saturday that has now reached 98 degrees outside in the San Fernando Valley — I called the main Applifix number, was greeted by a friendly receptionist who said she’d transfer my info to the on-​call AC serviceman. Mark returned my call within 5 minutes and asked what the issue was. He said he was totally booked that day already (due to the extreme heat) but had an appointment near my house and would try to arrive by 11:30am. He also instructed me to turn the AC system off (so as not to damage it anymore than it already was) but to keep the fan running.
At 1:30pm, Mark called to apologize for the delay, and said he was just finishing up at the appt near me and would be at my house within a half hour, which he was.
He immediately checked the thermostat and then asked where the exterior unit was. He first checked the fuses and electrical to make sure nothing had blown. Then opened the unit and started checking it. He added freon to it, re-​pressurized it, cleaned it and had it run for a while, checking the temperature of the air flowing in and out of the vents inside the house, which was immediately cooler. He also went up into the attic to check the interior unit and found no issues there. Once that was done, he went back outside to make sure the exterior unit was running properly still/​not making any odd noises, which I’d heard the night before. The noises were gone, but before he left he said if I heard them again to call him immediately and he’d come back. He also showed me how to hose the exterior unit’s grate off myself (because it’s sitting in a very dusty area) and suggested maintenance timelines.
For sake of disclosure, this was the second time I’d used Applifix/​Graymark, who were the preferred AC service company for the condo complex I used to live in. Back in 2000, Mark also installed an entirely new exterior AC unit and thermostat for me, which included bringing in a crane to get it on the roof of the complex. That was my first major ‘homeowner” repair issue and I was really nervous (especially when I heard a crane would be involved). He was calm, informative, courteous and took care of everything. So when the AC in my house went on the fritz last night, I didn’t think twice about calling Applifix/​Graymark again, and have also recommended them to friends in need of AC repair.
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August 10, 2014 UPDATE: I don’t know what’s going on here (I’ve emailed Unilocal about it and am waiting on a response), but this page that used to be for Applifix/​Graymark when I wrote my original review in 2010 is now another AC company not affiliated with Mark Joerg (who just came out today on his day off to replace my squealing AC motor on a 90 degree day so my 3 dogs wouldn’t have heat stroke!) or Graymark. If you need to contact Graymark, the dispatch # is 818−509−0093.