The Westin Pasadena

For what u pay a night, rooms could should be bigger, room service was great and food was good also

There’s a free shuttle that will take you anywhere. Within reason. Legit.

Loved it!
My boyfriend and I stayed the night here for a mini get away to celebrate our 4yr anniversary and it was great. The staff is very friendly and extremely helpful. The hotel is walking distance from Colorado and all of the Pasadena nightlife! Great place to stay and enjoy the city.

Great service!
The staff was extremely helpful and friendly. They paid attention to detail and were very accommodating.
The hotel is clean and the décor is nice. Walking distance to several restaurants and shops in Old Town Pasadena.

Last week I had an unexpected business meeting and needed to stay at a hotel in the Pasadena area. I needed to book quickly since it was last minute, and was able to get a room at the Westin. When I arrived was pleasantly surprised at how nice the décor was, and I loved how spacious my room was. I had a corner room, and the hotel was convenient for my two work destinations over the weekend.
I would have given 5-​stars except for the fact that the valet lost my key and had to fedex back to me when they found it. It took a while for them to find it, but at least they mailed it to my home address.
If I have to stay in the area again, I would look into this hotel again.

My boyfriend came up from San Diego for the weekend and we got a good deal on
for the night. Our check in was fast and the attendant was friendly. Our room was nice and clean on the 6^th floor. Our room was facing west toward old town and had a nice view. The halls are quiet and so were our neighbors if we had any. As for parking do not self park! You’ll end up being charged 11 dollars each time you come in versus the valet that is 15 and you walk straight into the hotel

Hello Unilocalers!
My fiancé and I stayed at this Westin in December 2015 and loved it so much we stayed again in January 2016! It’s a great location across the street from Pasadena’s beautiful city hall and a few blocks away from the busy part of downtown Pasadena on Colorado. If you’re visiting or need a well priced getaway, then choose the Westin in Pasadena!
Pros:
1) Location is close to downtown Pasadena and quiet enough to have a relaxing stay.
2) The hotel is beautiful on the inside and out starting from the valet, lobby, courtyard, and the rooms!
3) Service is cordial.
4) Rooms are clean and are all similar in design.
5) Dogs are allowed at no extra charge! :) ;) :)
6) In all the rooms there is one complimentary water bottle in the refrigerator, coffee maker, hotel safe, a big window, comfortable bed, and much more.
7) Valet is $ 15 for each night you stay with unlimited enter/​exit.
8) The price is perfect! Well worth the money.
Cons:
1) Room service is very expensive.

Family visits and sporting events bring me to Pasadena quite frequently and I have stayed at this hotel many, many times, although, to my surprise, I never reviewed the property.
We have never had a bad experience here. In fact, it is one of my favorite hotels just about anywhere.
You can occasionally score a terrific deal on Groupon or Hotel Tonight for this property. It is well worth checking out these deals in advance.
The staff has always been incredibly professional and friendly, from the front desk folks to the restaurant team. In fact, one Thanksgiving years ago, with the hotel almost empty, a wonderful employee even upgraded us (at her suggestion) at no extra charge into some type of magnificent presidential suite that I’ll never be able to afford in this lifetime.
The rooms and lobby have always been spotless. Everything always is in working order and very modern.
The parking situation is not my favorite. The underground garage is a little cramped and there are no in and out privileges which is a drag. The hotel does give you a bit of a discount on the parking fee if you validate.
The room walls are a bit thin but I almost never hear any noise from outside the hotel.
This is my regular go-​to hotel in Pasadena or whenever I have to be up in this area. In all candor, if the price is too high, I will look and book elsewhere, but when the price is right, this is a terrific place to stay.

Welcoming and friendly staff. Hotel is very beautiful and clean! Rooms are warm and cozy. Robes are also provided in the bathroom, you get a complimentary water bottle from the fridge and brew your own fresh Starbucks!
The restaurant here is a plus, good food and drinks.

I’ll take a weekend getaway in Pasadena anytime. If money is no object, I will stay at the exquisite «Langham Huntington Hotel,» one of the finest hotels in California as well as one of the most exorbitantly priced (it was formerly the Ritz Carlton). But let’s face it, that cannot be afforded by a middle-​class man like myself to do every year. Now, if I want upscale quarters at a feasible price, then «The Westin» is nothing to bat an eye at.
From valet, to immediate entrance, to elevators, and then to the room with big, plush beds — now, hold on, let me emphasize these beds. When I want a weekend with a promise of great sleep, like let’s-catch-up-sleep, I want the Westin. My brother-​in-​law actually had a purchase delivery of a Westin bed at one time, he liked it that much. I stretch out on this bed. I feel every part of my body, uh, planted in this bed. I don’t want to get off of it. I want to meld into it.
Also, the breakfast food is sumptuous. So recap: luxurious sleep and sumptuous breakfast. This hotel is conveniently located in Pasadena in proximity to City Hall, Old Street, the great restaurants of the area, etc. etc. You’re less than ten minutes away from the Huntington Library and Gardens, one of California’s most splendid museums, tea rooms and botanical gardens. You’re going to find peace and good accomodations at the Westin. #goodtimes

Who charges for wifi in 2015?
$ 12? Stop it. Find other (more creative) ways to nickel and dime your guests.
–3 stars just for that alone

My husband, a Pasadena native, picked this one for the location during our most recent visit to the area. The location can’t be beat and the hotel itself is very clean with a lovely courtyard in the back that leads right down to the iconic City Hall.
I took away one star for the fact that WiFi isn’t free (why is that a thing anymore?!) and parking, while in a convenient garage underneath the hotel, is expensive.

Smooth check in and out. Room was clean and fresh and more than roomy enough to be very comfortable. Quiet at night and the shades worked well too. On the bonus side Ventanas for lunch was surprisingly good and the valet service for the car was both quick and friendly.

Overall great hotel. Clean and modern with high ceilings. Bathrooms are nice and clean but I don’t like the thin sliding doors, you can hear a mouse fart. The beds are nice and comfy. There’s no HBO and one must pay for Wifi?!? Really? Who charges for WiFi?!? Never-the-less…Kevin at the front tells me they’re going to be doing some upgrades to the rooms — Can’t wait to come back and check it out.
The staff is professional and informed. The outside area next to the fire pit and garden are a nice touch.
Also the hotel is walking distance to the main drag off Colorado Blvd where all the eateries and stores are. Great place for a little stay-​cation.

This is always our favorite place to stay. It’s within walking distance to the Playhouse, Yardhouse, the Icehouse! So once we park, we don’t have to get back in our car till we leave.
The restaurant is open late, so we end each night with a snack and Martini before going up to our room. The waiter knows us now because we stay so often, but they have always provided excellent service. They are friendly and they know the menu well. The prices are decent. You pay for the view… It is worth it. The breakfast menu can be light or hearty. I love the patio! In the evening and the morning.
The rooms are comfortable. Fridge inside the room! Nice shower! The pool and workout room are excellent.

I found an unbelievably fantastic deal here for my fiancé’s birthday weekend, and I’m so glad that our stay at The Westin went without a single hiccup.
First of all, it’s a Westin, so you can expect a certain level of quality in the aesthetics. By no means would this rival the unique charm of a boutique hotel, but The Westin is still quite modern and up-​to-​date.
We self-​parked and checked in late at night on a Friday after a show in downtown LA. Yeah, $ 11 parking is sort of a joke, but it’s unfortunately expected in LA. Compared to other hotels in more «central» locations, you’re getting screwed a lot less here (yay).
From the moment we walked into the concierge area, we were treated with great hospitality. The lady at the front desk found us a room on the 10^th floor with a king-​sized bed and then gave us a quick rundown of the hotel’s amenities, as well as how to get to our room. She even inquired into our parking situation so that she could provide us with a validation ticket without us having to ask for one.
To our surprise, we were given a room in the Starwood Preferred Guests area. I honestly have no clue what that means, but I enjoyed the warm fuzzies from the illusion of exclusivity.
Our room was spacious, clean, quiet, and featured a nice view of the pool. The bathroom was sizable; the bed was soft; the sheets kept us cool while we slept. We even found two complimentary bottles of water in our mini fridge.
Plus, I couldn’t hear our neighbors at all throughout the night – not a single peep from the hallway or through the walls. It was perfect.
Checkout was a breeze as well. Again, the affable gentleman who took our room key confirmed that we had received our parking validation and offered to provide us with suggestions for the area.
Overall, our stay was excellent. I loved the customer experience here! Just the way the staff is instructed to treat their guests is enough to convince me to become an SPG member.

Stayed there just for one night as I was in town to manage a large event at the Rose Bowl. The hotel looks nice, classy and clean. Girls at the front desk were nice but not personable. Didn’t offend me tho. They did their job. Room was good, and staying at the «preferred guest floor» (have no idea what that means) I had a beautiful view of the city. Bed was large and comfortable, shower worked perfectly, ac worked well. Can’t complain. Wi-​fi costs $ 12. I mean, seriously?! I paid $ 189 for a room and you guys can’t give me Internet? Any hostel with $ 30/​bed night can give me Internet. I thought that was absurd. So I’m dropping a star.
I had super loud your very young guests coming in the middle of the night literally screaming on the hallway but they shushed after I screamed back (I can’t be that polite at 3am). Not really the hotel’s fault.
But the reason why I wanted to review this hotel was the AMAZING concierge team. I mean, for everything I needed, those guys helped me out. From suggestions for where to eat to printing some forms I needed for work late at night off his own printer at no cost, they did it. I needed a cooler full of ice at 6am on the event day, they got it. I needed to leave the huge company car keys for someone else to pick up later, they got it. They were so friendly and helpful, I was blown away.
The valet service was also top notch. I had two oversized vehicles (a large truck with a trailer and a huge van transporting the production equipment) and they took care of everything. I value service more than anything and I think both the valet and concierge team deserved my shout out.
Overall it was a great experience.

***************************** 1355 ***************************
I came here for Alexander’s Steakhouse Pasadena grand opening dinner. I got to stay here and enjoyed this Westin Pasadena. It’s a big hotel, super clean, spacious, and grand.
The service for Starwood Preferred Guest was fantastic. I got SPG floor. They offer heavenly bed, small gym, nice outdoor pool, and a decent restaurant on site.
We got the Pasadena historic city hall view, it was a beautiful sunset on the day we were there. This is probably one of the best hotels in Pasadena since it’s walking distance to everything here.

Keeping this review to just the basics because thats pretty much what you get at the Westin in Pasadena.
Room:
— small (not only because we asked for a roll-​away bed)
— Bed is of adequate comfort
— thermostat is bipolar — 70 degrees is fine but going a few degrees above or below is either freezing or too hot
— the sheets were not the cleanest
— the restroom is fine but the shower curtain is useless and floods the floor
— wi-​fi costs $ 12 per 24 hours
— walls are really thin
Facilities:
— there is only one restaurant for food and another bar
— elevator can get slow
— the pool is rather small
— the wellness facility (gym) looked fairly new. Has the basic treadmills and other weightlifting machines. The dumbbells go up to 50lbs. All of the equipment is clean and in good condition. Water and towels (wet and dry) available.
— the sauna rooms were out of service.
Parking:
— terrible scheme. No in-​and-​out privileges is pretty bad. $ 11/​per night for hotel guests.
— at 5:30pm when people are getting off work, the parking attendants work too slowly to get people out
Additional Notes:
— service is pretty good. They were prompt on all requests.
— no breakfast included which is a huge drawback.
Conclusion:
Overall, no real glaring problems but the stay was just okay. They seemingly want to charge for every little thing. For what you pay, I don’t think you get your money’s worth at the Westin.

Favorite hotel in Pasadena! My boyfriend and I always go here during our anniversary!
Close to all the food and shopping areas! Love their bed and room decorations. Simple and beautiful! They have a floor and a pretty nice gym! If you go to the pool area, you can see city hall so beautiful!
FRIENDLY AND WELCOMING STAFF!