Boston Moving Service

Theft with this company.
A new ipad sitting on a night side table was stolen by the movers during our move. The owner of the company took no responsibility for the theft, but did say one of his helpers was new. Extremely unprofessional in the handling of this theft; insurance was available.

Highly unprofessional! On the phone owner himself initially proposed a flat rate which we happily agreed to. Then by the time the moving day came owner said that flat rate was not available and will charge an hourly rate.
Instead of 11am sharp as promised showed up at 12:30… After they finally parked the track at 12:45 they again told us that this is an hourly rate job and they will charge starting from 12:15. If this is not acceptable that they will not even get out of the track. As we had no choice we agreed.
Both movers were older guys who moved very slowly. Both were not in a good mood to put it lightly. One seemed to be more experienced mover and the other one was probably just a new guy. The second guy right away complained that the boxes were heavy… Not sure what was his expectation. We hired movers to move boxes. Heavy boxes. Books, household items, furniture and etc. This is what in theory professional movers do. They move heavy boxes, right? The more experienced guy actually said «What is your favorite piece of furniture that you don’t want us to bang?». We don’t want movers to bang any of our furniture! Still puzzled by that question!
First thing that the second guy did he lifted a box from the floor and dropped it on our glossy antique cabinet. We immediately asked them to remove it and be very careful with the furniture. The guy was very displeased. The next thing that he did he rolled a metal lift cart right in the middle of the living room and loudly slammed it against the glossy hardwood floor. We had to ask to keep the cart in the hallway. These things should not be even mentioned to professional movers. They are not there to scratch the hardwood floors or damage furniture at the rate of $ 120 per hour.
In the next two hours two guys moved three 30−50lb. boxes and one piece of furniture into their track. In these two hours they disappeared twice for about 15 – 20 minutes. On the second time we started looking for them. Went to their track outside. Came back. Went outside again. Came back. They were not working! Then found them in the basement floor talking on the phone. Confronted why they are doing that at the billing rate of $ 120 per hour they became very aggressive. The second mover kept on making mumbling noises and smirking offensively. When asked not to do that he jumped on my husband screaming «Lets go outside! … outside! … Do something…». We started to record him on video and he walked away mumbling.
At this point both movers were highly agitated and the more experienced guy said they will throw everything from their vehicle on the ground and leave. We told them that we will call the police right away and called their owner.
For about half an hour they were outside talking on the phone. Then withing the next 20 minutes everything was brought back to the 3 floor. The second mover made sure that he banged the only piece of furniture that they had against the walls as much as he could. Unfortunately, I did not record that on video. Then they left.
Certainly not the people to move fine furniture! It is just amusing how it took them two hours to put the few items into their track and then took just 20 minutes to bring back everything when they realized they are not getting paid for their time. If we could give them zero stars I would. They do not deserve even one star. We just wish we called the police and had this guy straighten out.

I have nothing but wonderful things to say about Ray & his gang. They accommodated all my needs, including ones that changed, and they took great care in moving my items quickly and carefully. Also, Ray had the insight and knowledge to inform me about getting a parking permit in Cambridge, which would have been a huge problem if he hadn’t warned me! Lastly, Ray took the time to explain all my questions, even if they felt kind of crazy, and he never made me feel weird about asking at all.
Movers can be awful, but not these guys. Boston Moving Service is simply the best! And affordable! Thank you!!!