Nails & Co – Peabody

I am very disappointed with my experience. My mom has gone before and said they did a great job on her gel manicures and that despite being pricier than other nail salons around, they were worth it. I did not find this to be the case.
First, I had an appointment and I showed up a few minutes early to pick my color, and ended up waiting over ten minutes past my appointment time before I even saw my technician. I understand this happens, and the assistant manager was overly apologetic for it, so I won’t ding them for this; I’m just making the comment.
Second, my technician cut my finger while shaping my cuticle beds. I understand this happens, but she didn’t even notice she cut me until I winced from an alcohol pad while putting my nail polish on. Didn’t appreciate it.
Third, while painting my nails, she kept missing the sides of my nails, and on one of my ring fingers there is a noticeable gap between where the polish ends and where my nail meets my finger at the bottom. I didn’t notice this until after; unfortunately, or I would have asked her to fix it like I had to for at least two other nails. With the amount of time she took on each nail, I was very surprised to see how much of my nail she actually missed.
On the other hand, while painting 3 of my nails, she also painted the tip of my finger. When doing a final look over, I asked her to fix it and she questioned me 3 times what was wrong with my nails — I know the color was pretty neutral but it was significantly darker than my finger and you could clearly see the polish.
Overall, I was very disappointed, because I heard this place was a reputable nail salon. Maybe this is one bad experience in a slew of positive ones. I wish I knew how to post pictures on here to show the condition of my nails (left the salon maybe 20 minutes ago), but wanted to point this out. I looked for the assistant manager who was so friendly before but couldn’t find her, and when I got up to get change my technician was gone before I even got back to her. Giving this place 3 stars because I feel bad giving 2, it was a nice atmosphere and everyone else seemed pleased with their nails.

Definitely not worth the price. Got a shellac manicure for $ 35 and before I even left my nail polish started getting bubbles in it! They man in the front was kind and had someone fix it for me, but still, it started peeling 3 days later! I expected much better quality for the price, especially since there are multiple places that charge $ 20 – 25 for a better quality shellac manicure. The nail salon was clean and atmosphere was nice, but I still can’t get past the poor quality of my manicure

This is by far one of the best nail salons I’ve ever been to. My mother recommended this place a whole back and got me a pedicure gift certificate recommending I see Diem, her favorite stylist.
I loved everything about my experience there. The pedicure area is individual rooms (with a curtain to either open, if you’re with friends, or keep closed for privacy). You’re given an extra late massage chair and it’s such a luxurious experience.
I love the coloring of this place as well. Everything is blue or gray and quite «on brand» as I would say. I love the feel of this place and can’t wait to check out it’s other location in Burlington.

Although I did have a bad experience at Nails & Co., Henry, the manager reached out to me and sincerely apologized. I definitely appreciate that. He also wanted me to come back and said that changes had been made since my visit. Since I have found a nail salon that I now frequent, I won’t be back. I did however feel that it was right to give Nails & Co. another star for following up, their professionalism and courtesy (due to Henry).

Nails & Co. comped a gel polish change due to a bad experience in Beverly (and after repeated attempts to pay). Amy did such a fantastic job — she really focused on applying the polish and gave me over an hour of her time. (Which was WAY more than I received in Beverly for a full gel mani.) If this place wasn’t out of my price range, I would definitely go more often.

I am so upset that Tym is no longer at Nails and Co I am feeling a little lost and hope he comes back but I also love Theresa she does my lashes and pedicures when Tym has not been available I get so many compliments on my lashes and I have to also say that Henry is so nice when he is there! I work right down the street so I’ll be coming here a lot more!

Lisa Do gives such good massages. Gentle yet firm. She doesn’t dig into you like some people at other salons. My toes look perfect and she was super sweet the entire time.
It’s such a nice place. And so clean. I noticed that the nails cutters are from a clean sterile pack, and they use a new scrubby thing for each person.
And the whole vibe of the salon is really nice. Great interior design and wonderful touches like offering you water.
The only thing I don’t like is the other clients conversations at the dryer area. They all seem to be rich HamWen moms who talk to each other about «the club» and the private schools their kids attend. But that’s not Nail and cos fault.
A tip– make sure you have cash for a tip. You can’t put it on a credit card.

Well worth it for the pedicure, even though it’s pricy compared to other nail salons on the north shore. Similar to other nails & co locations, this location is clean and the staff is friendly. The pedicure lasts about 45 mins, with a good 15 – 20 minute foot and leg massage (with the lights dimmed!) The massage chairs are big and comfortable. The nail techs make sure that your polish is perfect before you leave. Oh, and they offer you a beverage at the door!

I always see Ashley!!! She is great and last time I came in was very patient with me as I was going away and very confused on which colors to do! She is awesome!

Have been going here about a year for Pedis… Which I must say are the best experience EVER…
They take you in these private stall like booths in the back, and then once done with the Pedi part, shut the lights and give you a good 20 min massage… BEST THING EVER…
The pedis are actually really good too, I have had several people there and they take good care of you.
Got a mani last week when I went & was very pleased with that as well…
You get a beverage when you get in the door… Its a great place, with great people.

When they first opened, they were clean, efficient, professional and did a great job with my pink and white powder. A few years later, they are still clean but less professional and less efficient. I wanted pink and white and Ashley told me nobody does that anymore. I think she just didn’t want to do it or didn’t know how to did it well. I asked her what is new or better in nail design and she suggested just acrylic and painted white French. I went along with that against my better instinct. She used nail glue on the ends of my nails at the end of the process which is weird and I’ve never had done. The next day they we’re chipped. A couple days later my left index finger started to have a greenish stripe going across the middle of the inside of my nail. It’s been getting greener and looks like some kind of bacteria or fungus. It’s only been a week and I have to go back to get them done again when this should have lasted two weeks. Not happy with Ashley. The salon as a whole seems to have gone way downhill. Speaking for Peabody only.

I’m a big fan of all the Nails & Co. locations, so me and a friend decided to check out the one in Peabody since it’s the closest to us.
This location has the same clean, nice décor as all the locations. The pedicure chairs are a little different, unfortunately the one I got wasn’t working correctly. Which is a bummer cause thats half the reason I go to these places. The girl who did my pedicure was friendly but a little too rushed. A few of my toe nails were cut crooked, but the polish came out perfect and has lasted two weeks so far.
I’d definitely go back to this location, but I need to try out a few different people and find an employee I’m completely satisfied with.

I went here today with a friend for a girls mani pedi session. My specialist was good, but my friend’s specialist filed her pinky finger so hard that she ripped the nail off the end of the finger causing it to bleed. I had finished with my manicurist by that time so she finished my girlfriends hands. Super busy, small compared to the other locations (usually visit Marblehead.) Probably wouldn’t go again. For whatever it’s worth.. .

What a pleasure it is to go to Nails & Co. when I visit every 3 weeks. The salon is immaculate; the staff are warm, friendly and knowledgeable. They make the whole experience a calm and relaxing one. Thank you!!!