Bank of America

Let me just say that if you have anxiety of any sort, DO NOT use their ATM’s. I’m a happy Umpqua customer, but I was making a cash deposit into my partners account so we could do some adulting and pay some bills. It was late at night, and all was fine– it was a cash deposit right? No problem. Wrong! After accepting all of the cash, it made some far-​too-​human gagging noise and then spit out a slip saying something MIGHT be wrong with the deposit and some of the money couldn’t be returned, etc. What does it all MEAN? I panicked a little bit and my partner assured me that her account showed the deposited cash no problem. So whether or not there was an issue with the transaction, they need to do some nipping and tucking in their system.

Here we have the usual ‘wish I could give negative stars’ thing. This branch manager refused to assist with charges that were incurred through their own screw-​up.
Bank of America blocked my debit card (without telling me) due to ‘suspicious activity’ over the weekend so I couldn’t deposit money Monday. Called them that night and they said I had the next day to come to the branch and put money in, no overdrafts or other problems pending.
Next day, at the branch, find I’ve been slapped with $ 75.00 in fees. Why am I not surprised? These were incurred thanks to two $ 2.50 ATM ‘balance check’ fees I was never informed of. You’ve gotta be kidding.
Also, the rep tells me ‘part of the problem’ is how I was allegedly ‘going to multiple ATMs to take more money out’ –which I never did, but even if I had, so what? My account and my money, right? Unbelievable. It’s like being robbed at knifepoint while the mugger accuses YOU of stealing!
So this anonymous manager refuses to talk to me in person, instead sending the tired, stressed account rep out to report the bad news. Back and forth; No, they would not resolve the unwarranted fees. We’re sorry you’re unhappy with that. If you close your account we’ll make it hard for you to open another elsewhere. Nice.
…Believe every low-​star review this branch gets.
Update: Called Bank of America service and got these charges removed in a couple of minutes and they apologized for the branch manager’s behavior. I didn’t even have to ask twice. I’d give BofA corporate ***** and this local place — zip.

LONG LINE almost every time we go in there. Usually only two tellers, and one of them is the merchant’s teller. When you finally get to the front, they are friendly enough — even with all those people in line glaring at them. Must be stressful.
Who picked out the dark strange carpet? So depressing. Feels like the old Winston Tire Shop who used to be in that location.

Staff has no idea about the products or features. What a bunch of idiots sitting around. I am literally sitting in the personal bankers office as I write this review.

After six years of holding a credit card with them and almost four years with my mortgage i am done.
To keep it short: The day my credit card was due was on a weekend so the payment was processed less than twelve hours after the deadline (following Monday) and i will still charged a $ 21 late fee. Every other credit card that i have, account or bill is understanding but not B of A. They must be doing well in this economy.
Will be refinancing my house with another company as B of A could never be of assistance, they would send us flyers saying it’s time to refinance but whenever we went it they would say it wasn’t possible, peace out B of A, looking forward to working with a customer service oriented local credit union.

I’m done with big banks. They ask me to pay to keep my money in there. The online system is impossible, they charge me fee after fee.
Go to a local credit union

Really dislike. Does not keep deposits in our town our county, unfriendly staff. Would do better at community credit unions!

I’ve been to quite a few Bank of Americas in my day but I come here whenever I get the chance.
Now I manage my money pretty well, but I’m not a very financial saavy kinda girl. Everytime I come here the tellers are so nice and helpful and I swear I end up saving more money or making more money.
The location itself is great too. The shopping center is nice and there is always parking. Inside the bank is set up nice and spread out so you don’t feel cramped and its clean!
Oh yeah, If you need help with anything else, Ginger is AMAZING!