Von Chan, DDS, Inc

After having a terrible time finding a kind and compassionate dentist, I finally found Dr. Major. I was thrilled. Recommended her to everyone I knew. She recommend my treatment include a procedure that needed to be handled by and Oral Surgeon. Unfortunately, that Oral Surgeon was not willing to work with me as a patient and as a result, Dr. Major in turn terminated our doctor/​patient relationship because the work exclusively with that Oral Surgeon. Seems short sighted and limiting and results in a loss of thousands of dollars worth of revenue. I am, needless to say, very disappointed.

Thank you for providing the best dental experience of my life! I was impressed with every aspect of your practice. The facility was clean, modern, and beautiful. The best part was the staff. Everyone was super-​nice and helpful — the front of the office (Laurie & Judy), the assistants (Kelly & Gretchen), and of course Dr. Chan. My initial examination and cleaning was thorough and informative. Dr. Chan was patient, caring, and explained everything very well. I feel lucky to have found Dr. Chan!

A friend likes to say, «If it’s too good to be true, it is.» This morning, amid my first full 2 hour treatment after the 2 hour exam last week ( Unilocaled previously), Dr. Amanda Major and assistant Emma provided such superb, comfortable, extensive, expert teamwork that the aforementioned aphorism is hereby negated. The five Unilocal stars is simply not equal to such state-​of-​the-​art dentistry. At every opportunity throughout the treatment, my comfort was attended with personal care better than any flight or restaurant. And to complement the professional care, I watched the movie «Argo» on an overhead screen with superb cordless headphones. I does NOT get any better than this!

One of the best dental practice in Petaluma. Staff is great! This is a group of very caring and friendly people. Office is modern and clean. I can’t say enough good things about this place. I had two crowns done by Dr. Major and I have to say I’m so thankful they have a crown milling machine there. The process was long but so convenient since I didn’t have to come back for another visit where in most cases a temporary is put in and a second visit is required for permanent crown. I use to dread going to the dentist but thankfully my experiences at this office have all been pleasant. Dr. Major and staff are all amazing.

Von Chan and Amanda Major have an outstanding practice. Very close and convenient to Hwy 101. Makes it easy to go in for my regular checkups. The office staff is friendly and helpful. They take care of everything from digital copies to setting up email alerts for my next appointment. Dr. Major is friendly and an outstanding dentist! Added bonus is being able to watch a movie with a warm blanket while getting a filling with laughing gas! Thank you!

still loving Dr. Chan. new office is amazing; love all of the fund dental toys to keep my teeth in tip, top shape. you can tell the whole team enjoys what they do and have your best interests at top of mind.

The Dr Here is Great, visibly Professional and Good at what she Does. I had an excellent first experience at this office, it is truly a beautiful setting and her hygienist was so sweet. However, when I called to follow up on my treatment (when I was calling due to severe pain) I was not treated professionally or as I would treat someone who is hurting. I was simply requesting a copy of my treatment to view, I am not certain what the problem was but her tone got very unprofessional. The front office who answered the phone was sarcastic, demeaning, and just generally made me feel uncomfortable. She appeared more worried about her Dr’s schedule then when I could possibly make it in to relieve this horrible pain. I simply hung up and took my business elsewhere. Unfortunate that one bad experience like this or one bad phone call can make you lose a patient who could be thousands of dollars in future business. I wont be recommending this office to any family or friends of mine, I would take a friendly Dr and Office Staff over the look of the Practice anyday.

Respect! respect is mutually earned, you give respect and you earn respect and this is what Von Chan lacked in my conversation last week. Here’s what happened.
I have had several dental appointments Von Chan’s dental practice and while for the most part I have been happy with the experience, the office staff is friendly and Von Chan is an educated Dr. that has done good work. I have paid her and her practice thousands of dollars in cash in return for her services «mutual respect».
Here are my issues and why I have written this review:
1. General dentistry has this rule that if you have a cavity in ONE tooth and that cavity is visible on two surfaces of that tooth then they charge you TWICE! one cavity two charges? this is nothing short of robbery! I don’t care if you all got together at some convention and decided to do this its still WRONG. I can not change the dental industry but I will make sure I do not pay twice for one filling every again as i have already found a Dentist that agrees with me and does not charge for twice for one filling.
2. Dr. Chan referred me to a local dentist that does root canals, she stated that it should cost between $ 1200 and $ 1600 for this procedure because I have a crown on the tooth. The Dr. I went to was great and they did an excellent job, my total bill was for $ 2025 more than Von Chan’s referral estimate but again I did have a crown on the tooth and the Dr. was able to save it. Once I was done with this procedure I then received a call from Von Chan’s office to schedule an appointment to fill the tooth that I had just received a root canal in, I said «I don’t understand why I would have to come back to you office to fill the tooth» they explained that it was normal and of course I said «I do not understand why I would have to, the doctor who did the root canal filled the tooth?» Von Chan’s assistant then said oh ok well I guess you don’t need it” she then said your due for a cleaning can I set up an appointment I said yes and that was done.
3. The appointment was set up and I put it into my calendar, unfortunately I missed my appointment, I received a call from the office and they said «oh we understand can we make another appointment, I said my schedule is crazy right now with kids out of school and new restaurants opening so I am not sure when I will be able to, the assistant said «oh well lets make it for later in the summer then and I agreed and said to let me know when it was through their text app. I received a notification on my text and called them back and said I was out of town on a business emergency meeting, again she said ok lets reschedule and I said no not know its too busy and I do not have a set schedule of work, I said I would call back when work calms down». The assistant said OK and that was that.
Last Monday I received a bill form Von Chan’s office for $ 50 for a missed appointment, I was not happy to say the least. I called the office and Von Chan answered the phone and I explained why I was calling, she said «oh did you miss an appointment» I said «yes I did» and she said «well thats why you were charged» I explained the reason and she then said «well it doesn’t sound like you respect our time» which I replied and said that i did and in fact I called and told them I was not going to make the appointment.
Instead of considering that I have been a good patient and always paid for services the day they were rendered Von Chan was persistent that i did not respect her time? this had nothing to do with the missed appointment, life happens sometimes appointments are missed some people miss appointments deliberately however when an emergency arises at work and a appointment is missed and it is communicated that it would be missed then a $ 50 bill is a shocker!
Von Chan clearly does NOT RESPECT my business because if she did she would have known that I am a great patient who’s pays on time and would continue to be a great patient in the future. Common sense would predicate that the assistant would at least warn the patient about a $ 50 fee for a missed appointment however she did not, I was never told in either call that i would be charged a fee, in fact there is NO PLACE ON THEIR WEBSITE that says patients will be charged for missed appointments.
Chronic missed appointments, non communication regarding missed appointments, dead beat patients that do not pay on time? I understand, I am not any of those
Von Chan has lost my future business because she has horrible «bed side manor» she clearly does not need the business if she is insisting on charging a $ 50 fee from patients that she makes a lot of money on.
I have researched the «industry standard» for Dentist’s and their missed appointment fees, they should be posted everywhere and there is no mention of any missed fee policy on their web site at all, I will not pay the fee and have fired Von Chan, I have a new dentist and will see them in two weeks.

Dr. Von Chan has without question — one of the most beautiful dental offices I have ever seen. From the moment you walk into her reception area until the moment you leave — the overall experience can be summed up in just one word: «Wow.» Her office staff is also very professional, very friendly and they do everything possible to make your visit a comfortable one. Her office manager (Judy) is at the very «top of her game» and will make you feel like one of her family. Dr. Chan herself is a true delight and has a wonderful smile that will «light up your day» no matter how much pain you are having with your teeth. I highly recommend this dental practice if you want the very best!

I’ve had my share of bad experience with dentists, so trying a new one I’m always skeptical. I have been searching for the perfect dentist for YEARS, and I have finally found it. I waiting until after I had my fillings done to write this review so I can actually speak on how the procedure went… And I must say it was awesome. My first appointment was wonderful, I walked in and instantly fell in love with the environment and people who worked there. I love that the office is all paperless and new technology. Dr Major actually took pictures of my teeth and showed them to me so I could understand what she was seeing. This dental office isn’t about taking your money and doing whatever they can to get you back in there, all the woman in there are actually genuine caring souls and just want you to have a good experience and healthy teeth. I went in to get two cavities filled today and the entire experience was great (yes, great) I was so numbed up I didn’t feel a thing and I had a big cozy blanket and I seriously almost feel asleep a couple times, Dr Major was so gentle and continually asked if I was doing alright. Moral of the story, it was a great morning, and I had two fillings– GO SEE DR MAJOR! You won’t regret it.

I have had dental phobia since I was a child. I found Dr. Chan while searching for providers that were covered by my insurance. After reading some positive reviews I decided to try them out. I was not disappointed. Everyone from the front desk to the back of the dental office was very nice and professional. I get emails and calls for reminders and to check up on me after a procedure. I felt safe and taken care of so I recommended this office to a friend who also loved them. Thanks everyone at Dr. Chans office.

I am a new patient, having moved from another dentist with whom I was quite dissatisfied. Dr Chan and the entire staff are amazing. Had two fillings today and have to say it was the least painful fillings I’ve ever had. Their patient care far surpasses anything I’ve ever experienced on a dental office!!!

I have been using Von Chan’s office for a number of years. Always had a good experience from check ups, fillings, to invisalign teeth straightening. I would recommend this place.

I met Dr. Chan and her staff by a last minute notice of a free dental exam she offered to Military Veterans. I live 30 minutes away, but thought why not pass up such a generous offer.
Dr. Chan, and her staff, are by far the BEST «dental crew» I have ever had the pleasure of going to. You don’t usually say «pleasure» when talking about dentist. Everyone woman that works there is not only very beautiful, :), but VERY, Very polite, very gentle to your sensitive mouth area, haha. They’re just… Perfect. I really, really enjoyed my visit there.
The greeting, the wait room, the entire experience was 110% pleasant, and I’ve recommended them to numerous people since. I’m moving to Reno, NV in one week, but will make a point to still drive, 4 HOURS to see them for my dental care.
Thank you ladies for really CARING about your patients, and what you do! You’re the best!
Ryan Bush

My husband and I both go to this office. The remodel is spectacular! It’s a friendly, clean comfortable dental office. I don’t think you’ll be disappointed! Judy at the desk is always the most helpful! In my opinion the best dental care in the county!

Best dental practice ever. I have severe fear of dentists, but don’t like drugs, so I have just toughed it out my entire life. I’ve had some good dentists, even great dentists, but Dr. Chan’s practice is the best. They are gentle, highly skilled, and use the latest methods. And they listen to you. They handle insurance billing so you don’t have to, and they take CareCredit for services that cost $ 300 or more. I still am afraid of dentists, but I know I am in good hands at Dr. Chan’s practice.

I have tried a few dentists in the past few years, but the staff and dentists here are the friendliest and most professional. Great cleaning and thorough exams. Very gentle… which I appreciate.

I have been a patient in this office for several years now. I have since moved a bit further away but still drive back here because its such a great office and team! I have nothing negative to say, they are wonderful — professional, compassionate, caring and funny!
As far as the negative review posted there is something odd about her story. It had to be one of those 1 out of 100 patients if you know what I mean…

Truly as good as it gets. I’ve been going to Dr. Chan and Dr. Tyler since 2005 and
recommend them whenever I have the opportunity to do so. Why?
Because the entire staff is warm, compassionate, competent. .. it really is a
pleasure to go there. The office is immaculate, the equipment ~state of the art,
they are not about suggesting procedures that aren’t absolutely necessary
(quite the opposite), and the work they do is just the best. I trust both Dr. Chan and Dr. Tyler with anything that needs to be done and appreciate that
they listen to concerns their patients have and treat you like family.
If you are looking at reviews because you need a GREAT dental team in
Petaluma, this is it.
I will also add that everyone I’ve referred to them thanks me!

Still in love with this dental practice.
We have been going there since 2005, I believe.
My husband, who has hated and avoided all dental visits in his lifetime, that same husband now goes regularly twice a year, and gets any work done he needs. He actually ENJOYS going. This is a complete shock to me, as we have been married 11 years and he NEVER felt this way prior to this practice.
The staff is amazing.
The equipment is all the latest technology and amazing as well.
I highly recommend this dental practice. I can’t say enough about the doctors and staff. It’s an excellent practice.