Avis Rent A Car

Had a poor experience here. The rental office is located inside the Hyatt Regency hotel (convenient), but the parking garage arm was broken and I sat in line for over an hour trying to return the car. This was not Budget/​Avis’ fault, but I was over an hour early to return the rental (2pm on a Sunday — they close at 3 and silly me thought being at the garage one hour early would be enough time to travel 200 feet). I called the desk many times throughout that hour trying to let them know that I was literally outside but couldn’t get in. No one answered the phone. By the time I got into the garage, it was 3:10 and no one was there. I left the keys in the drop box, called the next day, and despite the circumstances I was charged an extra day’s fee. The total cost for an economy sized car ended up being 350 dollars for one weekend! Despite speaking rationally and reasonably to several supervisors, I was told the «best they could do» was deduct 10 dollars from my total bill. I found this unreasonable, particularly as I had tried to call them numerous times during their business hours and no one answered, and they do not have a voicemail set up. I will not come here again and definitely do not recommend it.
**Update: I sent a copy of this review to the HR department at Budget/​Avis and received a refund for the cost of the extra day I was charged. I still will likely not use them, or at least the location I went to, but I was grateful they were responsive to my complaint.**

Their rates are pretty expensive for a small car It wound uP coming to about $ 40 a day. If you go less than 75 miles (I think they must charge for mileage or something) they charge you automatically for the gas even if you fill it. You have to Produce a receipt in order to have that charge taken off. There is a sign behind the desk, but unless you ask they didn’t tell you.
You can’t use a debit card at all even if you offer to put on hold hundreds of dollars and even if you are over 25. When I returned the car early the guy at the desk didn’t know how to change it (because I originally was going to keep it for a week, but decided to go with Enterprise instead) and had to get his «assistant» to do it
Enterprise is a few blocks away and they will even come and pick you up if you cannot get there, which I think is more convenient than the location of Avis. Also, for the same size car with tax and fees (and I did not take the insurance out on either of the companies) it was about $ 25 for the day. So I suggest shopping around if you want a better deal. Comparing these 2 companies the quoted price for both for a week was also more than a $ 100 difference. And if you are looking for convenience I think Enterprise was more convenient because they came and picked me up

no cars avail at any of the three avis locations in phila when i needed one. very unfriendly.

This site is a great convenience for all of us in Old City and Queen Village. The small office is located in the Hyatt Hotel. Unfortunately the staff keeps turning over, so the service isn’t all it could be, but they do seem to try harder. Be aware that the counter now closes early (3PM) on Saturday & Sunday, and can be pretty busy on Friday afternoons heading into the weekend. I suggest you book ahead on line, and become a member of «Avis Preferred» so that they will have your paperwork ready for you when you pick up. It can save a lot of time and hassle. Their rates are comparable to the other big players.