Cobblestone Auto Spa

Great car wash for the price. I now have the fast pass which is a great value if you go often. Vacuums are good also.

Horrible service — the pay machine never works — I’ve given them a good amount of chances since they changed their policies and raised their prices but I’m done. You’ve lost a loyal customer.

$ 13, and No Rain ReWashes… (even within a few hours)
After spending 9.99 for a wash, and $ 3 tip, it rained within five hours of getting my car washed. I went back the next morning at 10 am. I drove up, and asked for the rewash– the 2.99 would suffice-​I wanted to get the spots off. I showed the gentleman my receipt. The service person’s response was very rude stating, «We don’t do rewashes here. Plus, what are you complaining about. You bought a six-​pack for $ 40, just use one of your coupon tickets or go somewhere else.» I wrote the company explaining that their website clearly states a 48 hour clean car guarantee. After getting –0– responses from 2 emails and a phone call, I won’t be going back here again. Too bad, prior to this experience I was a frequent user. But, for a $ 10 wash, I would expect the company to honor their own policy. Go somewhere else, at least during monsoon season.
Update: I did get a response after posting a Unilocal.The bottom line, is this company is too cheap to offer a $ 2.99 rewash for any reason whatsoever. Unbelievable that this is the company policy for their «Express Wash Locations». Not that I saw that policy stated anywhere on the website or at the carwash. Also amazing is their employee’s rude behavior wasn’t addressed at all. If I could change this rating to –0– stars I would. Here is «top management’s» email. Yes, this was an outstanding managerial response. But hey! It’s industry standard, so it’s justified, right?
Nor would they refund the 5 pack I had purchased, since I no longer wanted to patronize an establishment grossly lacking in ethics.
Update 2÷12÷15…
Since they would not give me a refund back on my $ 40 car wash package, I still have to go here to finish them up. As a part of my $ 40, I had paid for upgrading to HAND DRY SERVICE. Now, you do not get your card hand dried, unless it’s by yourself. I again requested the unused washes refunded since now, I wasn’t even getting the service which I have paid for. ZERO response from Cobblestone. Will never go here again after I get through the rest of my washes.
copy of email:
«Thank you for the email regarding your visit on Friday. Sorry for the delay in response, with the 4^th of July weekend our offices were closed. The express washes do not come with a rain check only our full service washes this in an industry standard. Sorry for the misunderstanding. Cobblestone does not do refunds on pre-​paid wash books. I will follow up with the management team at that location to insure they are following Cobblestones customer service policy.»
Best regards,
Jason Dyer
Operations Manager

To anyone who wants to get their car washed at Cobblestone Auto Spa:
Please stay away from this establishment and their lackluster management. Today (11÷25÷13) I had my car washed based upon the previous positive reviews below.
Sure, 2.99 for a basic wash plus free all you need vacuuming sounds great, right? I beg to differ. The first issue as L.T.W mentioned I wasn’t able to able to find the 2.99 option on their Point of Sale system. 4.99 was the cheapest I could find. I went a head and got the $ 7.99 was as this included a clear coat and a bunch of other BS that sounded great but ultimately I didn’t need. The 7.99 wash required me to go back over several spots to actually get the car clean.
Once my car came out of the wash, I noticed the back wiper was missing (I drive a hatchback). One attendant looked and found a wiper blade (which wasn’t mine — note this must happen often) and offered it to me. I wasn’t able to reinstall it as it was for a different car.
When I asked the manager what they would do to compensate me. He shrugged and refereed me to their policy and basically told me to cram it.
FYI, Everyone: this place does not claim responsibility for a wide verity of damage they may cause. Okay, fine, but that doesn’t mean they couldn’t have at least offered a free wash or a coupon for something… really ANYTHING to show me some compensation for their damage or the time I will need to spend to fix what they caused.
I picked up a new wiper blade for 10 $, but after further investigation at least two other parts on the wiper arm are missing. I have no other option but to go to the dealer to find these parts. We all know this process will take some time and the parts will not be cheap. Do yourself a favor and go anywhere else, the 2.99 deal is false advertisement and their management is the worst. Forget it if your car is damaged. Stay away.
PS– This is my first Unilocal review. I’ve been a member of Unilocal for many years but I never had service so bad that it warranted a review of this caliber.

I’m not sure why everyone still says this is $ 2.99 because when I went it was $ 4.99 (trust me I looked everywhere for the 2.99 button). Usually the basic wash does good for me at other car washes but not this one. I still had dirt leftover. The only thing I did like was the constant running vacuums and the air blower!

This is the only place I ever come to get my car washed. You can’t beat $ 2.99 for a free vacuum (you do it yourself, which I prefer since I can take my time and make sure everything gets sucked out) and a wash. My car is never super dirty when I bring it in, only the typical dust that accumulates in the desert. But, it always comes out clean. You have to pay $ 4.99 to get a damp towel at the beginning and a scrub down, so sometimes I pay extra for that. I don’t know why people would be unhappy here. You get what you pay for.

Worst car wash ever. Got the inside and out, vacuum and air freshener. Smell lasted one day. Looked like they took a paper towel to my dash board– it was dusty and definitely not cleaned. The tires came out shiny, but the rims were still dirty… makes no sense to me. Oh– well. lesson learned!

Basic wash starts out at $ 2.99. Free vacuums, covered outside and indoor bays available for vacuums. Plus they hand dry ¾ of vehicle to make finishing up a breeze.
Bring a towel to complete in 5 minutes.

I visited the Cobblestone Auto Spa last week, the day after Phoenix survived the historic 100 year Haboob (dust storm). The lines were excessively long, so I decided not to wait to use the drive through wash. I came back a couple days later, and found shorter lines, and free vacuums. I have to say that for $ 4.99 — you get a pretty good car wash. They advertise the $ 2.99 wash, but this is really just a rinse. I went for the basic wash, and thought my car came out very nice and clean. I really like that they have free vacuums (better than Weiss Guys where you have to pay to use them). Overall, I would rate this a five for quick service, good wash, and even a pretty good hand dry. My only suggestion is to bring a cloth or something to wipe out your own interior.