German Auto Service

Have been going to these guys during my winter visits over the past 8 years. They have saved me many dollars compared to the dealerships and other independents. My baby is a 2000 BMW 528i with over 200,000 miles on it. Great car, and they have helped keep her that way. Good experience all round.

I took my Mercedes S500 into German Auto to look at my air ride. I told the guys there that the back Shocks were out. I wanted to tell me what was wrong with the system besides the shocks. I go back 2 days later for and when I get there they said the couldn’t tell me what’s wrong with the system but charged me $ 150! They told me there were charging me back the found that the back shocks were out?! I told them that when I walked in the door! I also waited a month to post this so this is not me venting without thinking.

I’ve been driving my 1982 SD 300 for over 20 years, and most of that time I’ve had it serviced at German Auto. Eric and the guys in Service are VERY well known to me. They are not pushy and have looked for less expensive options when possible. My good experiences keep me coming back for oil changes and repairs, even though I live miles away. I think they can do most anything, because they have done most everything on my car, except for the engine and transmission, which are still Mercedes strong after more than 400K miles. Call and talk to Eric before you go. He is honest and will explore options. I’m picking up my car there today after its latest round of work. I don’t like spending money on my car, but when I do, I know these guys will give me value.

They’ve been servicing my Benz since the warranty expired. They explain everything up front and continues to do a great job every time I go, all at a very competitive price. They deserve my highest rating.

I have been here for 2 scheduled services, front and rear brakes replacement, and one engine light issue with my Mercedes. I ABSOLUTELY LOVE this place. Each time my service comes due I give my dealership an opportunity to give me something that sounds like a fair quote and each time I have ended up at German Auto Service because their prices, suggestions and service have saved me thousands of dollars.
Most recently, my engine light showed up about 2 weeks after I had a Service B done, I brought the car back into them, they noticed that there was a bit of a gas fume leakage through the gas cap and provided me with the information I needed in order to take care of it (they offered to do it for me, but since the car is still under warranty, it made sense to have the dealership replace the gas cap). I appreciate their honesty and follow-​through, plus they offer transportation. I have not been disappointed (which is saying a lot after my history with car repair shops).

so far so good– fingers crossed our car doesn’t die again soon. :(but when it does happen, this place seems friendly and competent.

I checked with the dealer on having a service B on my mercedes. The price quoted seemed quite high, I then contacted German Auto and could not believe it was half the cost. They were very friendly, honest (when I picked up my car, the total was $ 50 less than the quote) and the shuttle driver picked me up on time at my office.
I have found a repair shop I trust!!!

I learned several years ago to stop going to Chapman BWM and use German Auto Service. This place is fantastic and has saved me a great deal of $$$ and aggravation. Their service techs take the time to go over everything with you and have always been able to answer all of my questions.

My go to place for my Mercedes. Have had lots of work done from major repairs to oil changes. Much cheaper than the dealer and they provide great service. I’ve used the shuttle service often to get to and from work. Awesome place.
Update. Went in to fix a ESP/​Break warning that popped up during the holidays. German Auto said I needed to replace my battery. Pretty simple fix with one issue– I just had my battery replaced from the dealer literally two week prior. I stated this fact, but Eric insisted that they wouldn’t do anything further until I replaced it. I also shared that I needed to take my daughter back to California the next day. German Auto wouldn’t budge. I had to still pay the diagnostic fee which was around $ 99. I immediately drove to Mercedes Benz of Scottsdale which took the car in without an appointment, got me a loaner, and found the true source of the warning– a faulty wheel speed sensor. It ended up costing me around $ 1200 which I would have gladly spent at German Auto, but their stubbornness prevented that from happening. The techs at the dealer laughed when I mentioned I was told it was a battery issue. Haven’t had a battery issue since or had the warning pop up again. I wont be returning to German Auto unfortunately. I did enjoy their shuttle service and Bernie (awesome guy). I wanted to save money like everyone else, but in the end the dealer gets it right the first time and sadly can’t say that’s happened at German Auto every time. They are good until they are not.

Great customer service, decent prices and reliable outcomes. I bring my ’01 MB E320 in for regularly scheduled maintenance and they keep it running smooth safe and efficiently for a lot less than the dealerships and most other mechanics. I get a ride to and from the service appointments, and my car gets cleaned well too. I do recommend German Auto!

Horrible customer service. I had to call to get updates and then had to wait for them to call me back. Told my car was finished then went the next day only to be told it was not finished, a phone call would have been nice. Also was not completed in a timely manner, I know they encountered a few problems but their timeline was way off. Would not recommended this place.

Thanks to Jim and the crew for keeping my old Porsche tip top! In and out quickly and the job came in below the estimate!

Pardon my french, but this repair shop is the T! TS!!!
I took my Mini (hereto known as Gracie) to the dealership because the A/​C wasn’t working… let’s not discuss me running into something head on thus jacking up the entire front-​end and most inner-workings…they wanted to charge me $ 4,000+!!! Exsqueeze me? Bakin’ powder???
So began my search on Unilocal for a repair shop. I decided to check them out based on the reviews, and boy was I not disappointed! Not only did they come back with a cheaper price, but they found a couple other things the dealership didn’t find, which they fixed for only a smidge more than what was originally quoted! Gracie’s happy, I’m happy, and life is good :)
Thanks for saving me some chedduh so that I may make it raaaaaaain :)

These guys know their stuff, and the prices are fair. I feel super-​comfortable taking my C320 there, after only having taken it to the dealer for the first 9 years I had it. I just got a new C240, and I will probably have services done here on the new one, too, instead of the dealer.

Great Service and friendly people! Would recommend to friends! Thanks Guys!

People always comment how expensive BMW’s are to maintain. After owing two (each for about 10 years) I have no complaints. I found German Auto because it’s been in my neighborhood for over 30 years. It’s easy to get an appointment, they are very thorough, and very reasonably priced. They never try to upsell you — in fact just the opposite. I have a couple of things that weren’t necessary to have fixed and they told me just that. They gave me quote for new breaks and I thought I could get a better deal at one of the franchise break retailers. By the time I got done having my breaks redone at «Just Breaks» it would have been cheaper to have German Auto do the work and I would have been more confident that they had done it right. REALLY bad decision on my part.
This is a great place, same ownership forever, professional, they drive me home and pick me up, and wash my car and I’ve never felt they’ve added on extra work, and they provide firm, reasonable quotes. I also appreciate their expertise with German cars so I know it’s always done right.

They are polite and very helpful. I’ve always brought my mercedes to them and they were cost competitive in comparison to the dealership and other shops. Plus they really do understand German cars and how to fix them. There is no issue that they can’t tackle!!!

My fiancé and I have been coming to German Auto for a couple of years now. We both drive VW’s and these guys know their stuff. Everyone has been very friendly and helpful each time we have to take our cars in. Earlier this year they performed a complete checkup of my 2004 Jetta and let me know all the things that I could do to keep this baby running for (hopefully!) another 100,000 miles. I currently have it in their shop working on it bit by bit as money allows and they have been great about working with me in getting things done over time. GREAT service with honest people… I will never go back to a dealership.

When I moved to Phoenix my dad gave me his 1995 Mercedes e320 convertable for me to enjoy in the desert climate. Since he does not get to have much fun with it in Ohio. The one condition was that I never take it to a hack mechanic. This car is his pride and joy (after my sister and I, of course) so I took this serious. However, it took a break down on the side of Thomas Road and frantic Google search to find this place. And so glad that happened, because this place is fantasic! They always do a good job, they offer rentals and pick up/​drop off service. Everyone there is extremely nice and helpful. And they will go through everything with you before doing any work or charging you for a service. And as any Mercedes owner will tell you that is a nice, since these are never cheap stops. Also they give you a free coffee mug after every service. I have an Audi and Mercedes mug now.
They service all European cars. Audi, BMW, Mercedes, etc.

I left my ’89 Mercedes 300CE here for a week while on a trip to FL to get it gone over with a fine tooth comb as it was stalling out in drive, the AC had no air flow plus transmission was slipping a bit from 1^st into 2^nd and it needed some of the freeze plugs in the block replaced. I returned to a $ 2,500 bill and the car still stalling out (and no possible clue offered as to why), the AC fan replaced so it was blowing volume but the system was not pressure tested or recharged so blowing hot air in Phoenix In July was BS. Overall I was VERY DISSATISFIED with the service and I have since found a great mechanic at a corner gas station who whipped it into shape for 25% the charge of these bozos.
The 124 platform with straight six is not rocket science. I’m sorry guys but you dropped the ball on this one!