Harbor Freight Tools

Wow! I just had one of the worst customer service experiences with the store manager Juan Perez. I was trying to return or even exchange an item that was brand new (never used) still in the box and he was unwilling to take my return. This item was a gift and didn’t work when I plugged it in. He stated that the manager had to right to refuse any return. Although it does state that on the receipt, what a terrible way to handle the situation. I was willing to exchange the item for one that was in working condition, but he wouldn’t even do that. I’m and regular shopper at harbor freight, but this has really changed my mind on them.
Update 6÷11÷16
So I left a review last week about a very poor customer service experience I encountered at this store. Well, I went to the district manager Robert Rosenberger and received some enlightening information. First, Juan Perez lied and is actually only an assistant, not a store manager. Second, The DM agreed that my item was in brand new unused condition, so they accepted my exchange. Well Robert, I appreciate you listing to my concerns and making it right. I’ve improved my review from one star to three.

Great customer service! Alan the store manager went above and beyond to make sure I got the saw I needed to complete my project! The best customer experience I’ve had in a long time!

Love this place. Its like a toy store for grownups. For those who complain about the cheap Chinese tools… that’s why you get the warranty.

Not too shabby. Reminds me of an old time independent hardware store back where I grew up. The staff was friendly and helpful.

Jose and sherry very very helpful. Customer service at it’s best! Will come back here

Big, ultra bright, clean, virtually brand new store adjacent to an unusually big Big Lots store on the east end of an otherwise seemingly past it’s prime shopping plaze now otherwise anchored by an El Super market, and perhaps stretchable to include a Fry’s just a bit down past the west end. This is biggest Harbor Freight store I’ve ever seen. Wide aisles. Plenty of parking.
it’s just a sort of neat place to poke around in now and then to see if you can find anything useful, and there’s always something useful in there, a tool geek’s heaven of made-​in-​China cheap home and shop tools, and other stuff for the do-​it-​yourselfer and tradesman (or «tradesperson» for the sensitive set). And to give credit, the last thing I bought for myself in there was a brand-I’ve-heard-of, made-​in-​the-​USA auto battery charger that was an absolute steal. I’m not sure all the cheap off or no-​brand tools, electric or hand tools are a steal in the customer’s favor, but the sign says «Satisfaction Guaranteed», and at least at one of the other local HF stores where I’ve made a few returns (not due to any defect in the goods), the returns were hassle free. An A-​OK useful place + a bonus star for this big, bright, clean store bringing a bit more life back to this location.

Ok this store is part of a chain. A chain that has really been pushing itself hard for the last 5 years or more. It is right by a Big Lots.
To me that is what I feel like I am getting when I walk in here.
It is all Big Lots type stuff.
It has a very distinct smell when you walk in. One I do not like at all.
All the tools are made in China and shipped here.
Sure they have lots of items but, if you are doing a constution job of working on a car, then good luck.
Because, you have many tools that just break in the middle.
When they first opened up I would go here with my Brother and we bought our fair share of the stuff. But, one thing after another would bread for us. So I just stopped using them.
I came here this time with a friend who wanted to check them out.
They are cheap, but from now on, I do not buy anything here. It is just going to break.

Great new store! Was shocked to see that this new store just opened so close to our house… and happy. bought some casters for $ 6 each for some work benches at our shop. they are probably the best ones I’ve used… glide like Ikea shopping carts nice! Seem like good quality too. not everything that is cheap is bad you just have to know what to look for… harbor frieght is a great place for at least some of your tool/​hardware needs.

So glad this store opened not too far from where I’ve recently moved. I like this branch on E. Thomas Road for the same reasons that I like the store’s other branches in north Phoenix when I lived in that area: low prices, with lots of bargains at any given time; a good variety of tools and gadgets for home & garden improvement as well as for gifts; friendly staff; lots of parking.