The Home Depot

We recently bought a house in the area, so of course have spent a lot of money here. The good– they’re a big box store, so selection is pretty good, and you can sometimes catch deals.
Beware of their service providers! We had our carpet installed by a Hone Depot contractor, and they had one small divot in our hallway. This spot has come more unraveled, and now is a real eyesore. We’re considering exercising the warranty and having them cone back.
We also must had an issue with a fridge we bought. It had a defective door, and it took half a dozen calls to get someone out to fix it, three weeks after it was delivered.
General service at this location is about what you would expect– most folks don’t know enough, but sometimes you can find somebody with real expertise.
If I could provide one piece of feedback for our local Depot, take a close look at who you choose to do business with for installing the products you sell. It doesn’t matter to me who screwed up, only that the HD name is on the receipt, and our experience was bad.
Update 01/​30/​2016 — My wife was shopping there today, and her credit card was stolen out of her purse, which was in the shopping cart. We cancelled it through the credit card company, so no harm no foul, just FYI.

Best selection for a Christmas cactus that I could find on the day before Christmas was at this Home Depot. Of course, I also found a few other plants for the table, too.
When we were remodeling the kitchen of the condo last year, we came here first just to get ideas, but then we did order the appliances from here.
There are a lot of men hanging around out front near the street waiting for jobs.

Quick and efficient service. Needed a truck for rental tried to do the math on it all to get the best deal vs renting with uhaul. Uhaul charges by the mile, Home Depot by the hour. It ended up being about the same and the truck was more heavy duty and you can get in and out without 100 forms to fill out.

Home Depot is usually known for its exceptional customer service, but not this one! The customer service here is just horrendous and the vast majority of the employees have no clue what they’re talking about. Anytime I try to make a return they make up new return policies and interrogate me like I’m some sort of criminal. Just go to a different Home Depot.

Customer service sucks!!!
I took in some screening that I had purchased the previous day which was the wrong width. I told the gal that I just wanted to exchange them for the smaller width. She wanted me to go to the aisle and pick them out. I told her that I had leg problem and to have herself or someone else do this for me. She said she would call the department and have someone there look for them. Nobody answered her calls. I am standing there just waiting and my legs are hurting. I asked for the store manager to report this and she says she does not have a manager available but he would be available when finished with his customer. Again, another long wait. My friend was also getting very impatient and we again told her someone needed to get us what we needed. She asked another girl and she didn’t know anything about the size of the screening and continued to say a different length than what I actually needed. Finally after all this and wasting my time I was told they did not have this width. I still am not confident that anyone actually looked or even knew which type and color of screening I was needing.
This was the 2^nd store that day in the same area where I had problems with people in their customer service departments. Maybe it is due to the area which is a low rent area which of course attracts a different type of customer.

They made me wait for 20 minutes to get some wood cut and never shows so I left to go to Lowe’s where I got Service. This Home Depot Poor service.

My experiences at this Home Depot have been a little bit hit or miss. Today’s experience was a homerun!
I purchased a defective power head for my weedeater and other yard tools. Santos at the return desk made the experience of exchanging the equipment pleasant. He even sent me over to the rental desk for some help testing it out to make sure everything worked ok this round.
Everything checked out ok and I’m heading out to whack some weeds!
Thanks, Santos!

I’m a Tony Stewart fan, so I’ve always been partial to HD, and have just gotten used to the merchandise selection, and know where everything is. I’ve actually spent a lot of time in various stores, just walking around and checking out stuff… I’m a solutionist, so I find alternate uses for everyday products, and Home Depot is one of my favorite places to explore.
I’ve found, in my many explorations, there are others with similar quirks… and they work at Home Depot! What’s so cool about that, is they know stuff and have ideas, too, on different ways to use tools, or what that funky plumbing connection can do, or where that odd ball size nut is, and here, «this one will work, too»!
I ask questions and enjoy the friendly, helpful staff… sometimes too eager to help, but that’s because I probably look lost, roaming the aisles like a kid in a candy store, or an inventor in a knick knack parts store, or a designer in a home improvement store!

My favorite thing about this store is that they support the do it yourselfers. Every employee I’ve encountered seems to believe in my ability to redo flooring, replace or fix a toilet, drill stuff, etc. I also appreciate the on-​the-​spot coaching for projects — the team helps to make sure we have all of the materials we need. I feel inspired every time I go here.
They don’t have everything online in stock — some stuff you have to order — but they have almost everything you could possibly need.
Their customer service is much better than Lowes — especially in the paint department!

The home depot itself is alright, they have okay customer service just depends on what person you get. They could prosper from the district coming in and revamping the place.
The only reason this Home Depot holds a spot in my heart is its one random location that has a food vendor :) There hard to come by now they used to be everywhere :(
Also the location is always packed and I run into a lot of people who do not speak English

I came to this Home Depot couple months back but never wrote a review. When I came to this Home Depot I bought over $ 1000 worth of material to build a fence for my backyard. I’ve had the worst service I’ve ever had and probably my whole life. I bought a bunch of fences and it took them over four hours to take him all the way to the front. It was it due to high busyness in the store for the store was pretty empty. Who is the lack of employment that was inside the store. To where you can barely find any of employees that could help you with anything. Yet there contradicting their own logo as in how can I help you. I actually drive miles out more further to different Home Depot just so I can get the right customer service that I’m looking for. I would recommend this Home Depot to anybody I know it’s a franchise and everyone knows what Home Depot is but this Home Depot is as if it wasn’t part of the other Home Depot’s I feel like they do their own thing and it’s horribly managed. It’s sad to say but now I understand that everything points to the leaders of a business.

I brought in an aloe Vera plant with no knowledge how to care for it and needed a pot and soil. The guy helping me was beyond friendly and helpful. He walked me through the garden area discussing soil and pot sizes and variations. They did not have the soil I needed and said I could talk to their suppliers tomorrow directly to order specifics. He gave me the pot and soil on the house for the inconvenience and I was ever so grateful! This is my very first plant I’m caring for and I couldn’t be happier with their support and help. I will be back for sure!

Probably the worst paint department you can imagine. Twice now I have gone in (at separate times) asking to match paint I literally had a paint can. When I got home to do the touch up paint, not only was it the wrong color, but the wrong finish. The second time they half-​assed a match and it was too late to tell after it dried on my walls.
I don’t think they’re bad people, just way too many customers for them to pay attention to the details. You had one job.
The meth-​addicts in the parking lot don’t help either. I would be really scared if my wife said «I’m headed to Home Depot; be right back.»

THIS LOACTION SUCKS. Cash clerks are always really nice, but the roaming employees are unknowledgable, unhelpful and disgruntled if you ask for help (if, you can find anyone to help you). No one is ever in the lumber dept. and only one person in the paint dept.

Great help and an awesome experience each visit. The helpful staff will help you to locate everything you need for your project or quick fix. If you are looking for a new plant or garden project, Home Depot should certainly be your first go to place!

Big box supply stores have there pros and cons. What sets them apart, in my opinion, is the people that work at them. The folks at this HD are friendly and knowledgeable on where products are located.
I’m in and out of this store allot and for being a very busy HD they normally have what I need and plenty of checkout lines open.

This store is swarmed with staff. Are they helpful? Nope. They ignore you even as you struggle to get large, awkward pieces of lumber onto your cart. I passed 10 associates and not one of them greeted me or asked if I needed help finding anything even as I was making my way up and down the same building material aisle obviously looking for something. I had my lumber cart full, but I decided to not purchase anything and left it for those lazy idiots to put back on the shelves. No customer service whatsoever. From now on, I will drive three times the distance to go to Lowes. I worked at Home Depot as a teenager and I remember managers would chew our asses if we didn’t greet every customer and asked if they needed assistance. I guess standards for hiring have gone way downhill. I wasted an hour of my day.

I have been to this Home Depot 4 times in the last week. Therefore, I have had a good amount of interactions with customer service reps. Overall, I am 100% satisfied with the products I have been recommended. However, I had to snatch a star down because there’s a bit of a wait (5 – 10 min) for assistance every time.

I go to the E. THOMAS Rd. store cuz Lowes is 10miles further. Six-​of-​one, as far as I can see, and I’ve been to both (and others) many, many times. (I did parttime handyman work for a couple years to supplement my income.)
This HD is your standard Big Box store. Decent selection, and u can usually find someone to help you within a min or two UNLESS… You go on off-​peak hours. I went in on a Sunday at 3PM, innocently assuming since the store would not be too busy, I would be able to get some help on some project where I don’t have much experience.
My first spanking-​by-​reality was in the plumbing section. After staring at some fixtures & connectors for a l o n g t i m e…, I walked up and down 4 FULL isles just to find an orangie to ask to call someone to help me. After prob 5 mins of walking, I found one! He called for help. Well…
After waiting for about 5 more mins and not one orangie entering my isle, I began to foray out for the more random items on my list, then back to the plumbing isle (where another guy and I had been commiserating, and since he hadn’t been helped either, we continued to whine like 13 year-​old girls at a country music concert.
Another orangie, another call, and finally, about 30 mins had passed and I got help!
Sadly, it took 20 mins for help in lighting! So I’m left with the dilemma of a busy man: Hellish traffic, scarrrrrrrry parking, long lines, (repeat) and be able to find some help… OOOORRRRR easy journey but to empty zombie-​land isles.
Well, I think I’ll go back to Koller’s True Value.

The staff here is wonderful. I’m never left to fend myself. (Otherwise I’d be stranded like a deer in the headlights… in the hardware aisle or something equally overwhelming.) I only come here under duress. The place is huge! (And I’m very lazy.) With every visit I’ve been assisted almost immediately without having to ask.
Why? It turns out if you just stand there with your mouth open the employees notice. They fawn over you and will escort you to whatever you need.
Purchasing paint can actually be fun. (I hate doing this activity as well.) They’re more than eager (and somehow happy) to assist in paint suggestions. I need a boyfriend to show more interest.
It has taken me two years of regular visits to write this review? Why? (Well, as stated previously I’m very lazy. And busy eating Bön Bons.) Today, however, Home Depot knocked it out of the ballpark. A purchase made, via phone, for a microwave was seamlessly executed. The company outsourced by Home Depot & General Electric is *amazing*.
This is the review I wrote for Barlow Company:
I was expecting the worst. A day wasted and mess left everywhere. NOPE. On time, efficient and polite team. Thank you Home Depot for everything!