Starving Students

Never showed on scheduled moving day. We were packed and ready to go. I had made the reservation 6 weeks prior and called to confirm 3 times in the interim including the day before.
They told me I had cancelled my move. Waited over 3 hours for them to make it right. Ended up calling friends and renting a UHaul.
I’d had good luck with this co. with a half-​dozen moves in the past. Guess their customer service diminished over the years.
They absolutely ruined moving day – an already stressful experience. All I can say is really??? Stay far away, very far away from starving students. Guess they ain’t that hungry.

Unless you have NO OTHER OPTIONS, DO NOT use this company for any move. The list of things that you’ll be subjected to is a lot longer than this website will allow you to post.
If they won’t give you an Actual List of the all the fine print BEFORE you pay, find another more reputable company, even if it means that you’ll pay more for your move.
You’ll be relieved at your choice.
This company should change their name to ‘No Longer Starving’, because the customers will pay ANY amount just to get their belongings back.
If there was a rating system for the WORST service possible, we would give it to them.

The Starving Students branch that is managed by Hector ripped me off. It was a classic case of bait and switch. They quoted me one price then neglected to tell me that on EVERY order they add an additional hour for their drive time to you and away from you. GET YOUR QUOTE IN WRITING.

I wish I could give zero stars, I had a HORRIFIC experience and I would caution ANYONE to stay far away! I have used them before in the summer of 2007 and thought they did a fine job, and were very reasonably priced, so I tried again.
In my error, I left my wedding rings out on a shelf. It was a hectic day and I didn’t realize until 3 hours into the move they’d been left on the shelf. By the time I got to the room where they were, of course, they were gone. The movers did not move that shelf. No boxes were shuffled around or packed/​unpacked in that room. The only people in my house that day were the movers, my mother, my husband, and me. When I questioned the movers, naturally, they denied fault. I filed a police report and contacted the claims department.
Ok so I understand it’s my word vs. theirs. I understand I have no proof. What I don’t understand is how Melanie, the corporate claims adjuster, still has a job. She was absolutely rude over the phone. Raised her voice and told me to «stop accusing» her workers because I was offending her (EXCUSE ME?), and hung up on me! But the best part is that when I asked her if she had contacted the local Tempe branch (where my move was scheduled out of) to question the manager/​movers she said no and that she hadn’t planned to. What if this is a pattern of behavior from these men? They would never know because no one follows up on anything! Of COURSE they are going to steal my 2.5 karats worth of jewelry, they know they can get away with it because no one at this company trusts the customer or even cares that I am now missing jewelry that is completely priceless to me. What if my DVD player hadn’t made it to my new house? Would I just have to go buy a new one? I think it is ludicrous to offer a service to a customer and blatantly refuse to follow up on problems. These people are thieves. They are rude and unhelpful. They are absolute cheats.
Pay the extra money and use a company that won’t steal your stuff. The $ 4700 worth of jewelry I lost sure wasn’t worth my $ 750 move.