Subway

Racist remark, disrespectful, refused to give service, asked to get out of store
Today at 12:30 AM I went to subway with my wife to have sandwich. Kevin was helping us with our order. We were buying 2 foot long one for us and one for our friends. After the subway was grilled I said we want letus, tomato and cucumber. My wife said put all the veggies and I said no as my friends did not want spinach and couple of others veggies.
Kevin who was making the sandwich in a very rude tone said can you guys decide what you want on your sandwich as I am getting confused. On which I said buddy just relax as it was just a discussion between me and my wife and I was giving him the order. He mentioned I think you guys don’t understand meaning of confused. To which I lost my cool and said its not the way to talk. What did he mean by us (me and my wife) not understanding the word confused was he trying to put a point as we are Indians we would not understand English.
Then he further lost his cool on which I asked for manager’s number to which he replies he is the manager. I almost know everyone in the store so I said then give me your manages number to which he replied it written on the door somewhere. When I was not able to find managers number on store I asked again to give me number to which he gave the number of Chris and said «take this dude and get out of the store» and he refused to server us a sandwich as he had thrown away the previous 2 sandwich which he was making .
When I said that’s not the way to talk to customers he replied I can talk as I refuse to sell you sandwich and we (I and my wife) are trespassing in his property.
I am not sure if I would ever return to this or any other subway after this incident. As I always use to go to subway to be happy and have a good time. But this incidence has left extremely bad impression. Specially this being holiday season you want to spread happiness and customers should not be ill treated. I will make sure I spread the word and warn all of my colleagues and friends that this branch subway be very careful as Kevin might just decline you or refuse to make a sandwich and snap at you leaving you in a very in comfortable situation. I don’t know why am I wasting my time in middle of the night to write this long email as I am not sure if any action would be taken. Luckily I had Taco Bell to my rescue and making sure I don’t sleep without food.
Sandwich server: Kevin
Location: soccer Mall, 4927 E bell road #69, AZ, 85 032
We also called Chris standing in cold from out of the store and would be going again tomorrow in his (Chris) duty hours to log the complaint.
PS: we understand it was middle of the night and Kevin was sleepy but if this is the attitude and behavior which customers would receive then it better to shut off subway after 9 or 10 pm.

Now I normally ever go to subway, so I gave them another chance today. Tried the flat bread with teriyaki chicken and provolone warmed up. Veggies where so-​so and the dressings a little too sweet for my taste. I guess I’ll stick to my mom&pop gourmet sandwiches that I love. Sorry team