The Home Depot

Awesome team, they help you with a great smile, Garett in plumbing was super nice saved me money by showing me how to get it done from A to Z and recommending best tools to do so, definitely my best store.

I highly recommend taking your business somewhere else. Home Depot is giving/​selling your information to a 3^rd party who tracks all of your purchases. They then use that same company to deny returns. According to the 3^rd party when I called, this is Home Depot’s policy that they enforce through the 3^rd party. So if you buy something with «even a penny of store credit, the whole return will be denied.» We bought a switch that didn’t work and were denied a return even on the credit card part of our purchase because we had used partial store credit. Because Home Depot is using the 3^rd party to deny this, not even corporate level can approve your return without an investigation using your driver’s license. This policy is not posted anywhere — which is unacceptable! In my humble opinion, you could be a conspiracy theorist and hate that they’re using your shopping info like this and/​or a smart shopper and not support terrible policies but no matter what you should steer clear of Home Depot!
For this store in particular, the employees were friendly about the issue but the managers couldn’t have been more unprofessional with dodging the real issues.

I love this Home Depot! We started our house remodel and came here (and are still coming here– are remodels ever finished?!) what felt like every day to get items ranging from sheet rock, wood, paint to light fixtures, pocket doors and plants, tools etc. We have literally spent 10k plus here and likely more. This store has everything you might need and the staff is exceptional. They all have great customer service skills and it feels like a neighborhood store. What happened this week prompted me to write this review. We bought an expensive Halloween decoration last year and had issues with it and went to return it. I spoke with the Manager, Matt, who went above and beyond to make sure we were happy. Long story short, we were given store credit to make things right. It made me feel like a valued customer and I appreciated that Matt dared to do the right thing to retain a loyal customer. We ended up getting much needed closet doors for my daughter’s room and picture is attached (the wall paint is Home Depot Behr too!). I am so happy and will always shop here. Also, my husband went back there today and a guy named Lewis spent 30 min sawing metal to make the new doors fit. They go above and beyond expectations and always want to help!

Compared to other Home Depot locations across the country, this one is stellar!
Aside from my obnoxiously embarrassing encounter with a life-​sized animated Halloween statue at the entrance that I so awkwardly greeted (you’re welcome for the laughs, patrons and employees) before realizing what I was doing, I had a very pleasant experience.
Not only were there what seemed like hundreds of available employees to ask questions and directions of all around the store, they knew were everything was located (aside from one older lady who did admittedly say the zip ties could have moved recently, which they had), and everyone was extremely friendly. I knew I was taking chances going on Labor Day, but I’m happy to report that these folks definitely are a cut above the typical Home Depot customer service reps.
Place was clean, had everything I needed, and the parking was very roomy unlike a lot of other parking lots in PHX.

Every time my fiancé and I walk in, there are always one or two employees who just stare in an inappropriate manner at her. She’s gotten to the point she’s so uncomfortable by how often it happens we had to stop going to this location.

Went here to get address numbers and had to ask four different employees where they were. No one knew where anything was and I was sent to the wrong area each time. The MANAGER sent me to the light section?! Anyway, finally the last person I asked told me they didn’t carry what I wanted anymore.

Just a few weeks ago, I was looking for a simple hook to put back up a shelve in my closet. I went through THREE employees on a 30-​minute man-​hunt for some simple hooks! I couldn’t believe it. I usually have a decent experience at this Home Depot, as I get my Christmas tree from them every year, but this was truly off-​putting. (Awesome tree service, by the way!)

I usually like home depot. I feel like the prices seem high for what you get though. I usually am able to find what I’m looking for. I’d say someone offers to help me about 40% of the time I go there. Their best feature is the fact that they email you a copy of your receipt. I wish so badly more stores did this. It’s a huge bonus.
I’ve gone to get paint in the evenings on three different occasions in the last 6 months. They only staff one person at 8:30pm. I’m not sure if I’m just unlucky but every single time there seems to be a line and I have to wait roughly 20 minutes for help. I wish the workers in this department would call for backup help when they get swamped. I’m upgrading my review right now because they just got downgraded a star. I waited in line for paint for 30 minutes without being helped. I called the store after to report the issue because it bothered me so much. The customer service lady basically blew me off and said no one can help me and that she’ll tell management. I feel like if she at least apologized I’d feel better about the experience. They just lost my business. Time to head to Lowes.

Everyone here is very friendly and I love the selection of annuals in the garden section. I super super love the kids carts that look like a race car! As a mom of toddler twins, this is a life saver and makes me able to bring the kiddos with!

I ventured away from my regular Home Depot location to visit this one for only one reason — to purchase lighting fixtures that were ‘supposed’ to be at this location, as indicated by the online stock check feature.
While the greeter at the door was friendly, that is where the customer service ended, and abruptly. When I couldn’t find the fixtures in the lighting section, the person I eventually found to assist me would not look up the stock number I had to see if/​where they were available (other Home Depot locations do this without a problem). Instead, I was advised to ‘just order them online’. Really? Gee, thanks! I would NEVER have come up with that idea on my own.
I will stick to my tried and true location, where the employees are actually helpful.

So I’m standing here, still waiting for assistance. The lady that started out assisting me, from the garden department couldn’t reach a top shelf item, in the Patio Furniture section, so she called for assistance, from a man, working nearby, who turned out to be the same man that had walked past me earlier without asking me if I needed any assistance. Now, in his same slow methodical pace, he has walked back to tell me that the manual ladder, they had used, wasn’t tall enough and the electric ladder that he’d brought over didn’t have enough power so now he needs to go and retrieve another power ladder. When I replied, «Alright, I’ve already been standing here waiting for 13 minutes «. He stated that he was doing the best that he could. I, in turn, stated that yes, I could see that.
John, the sales Associate, that was assisting me then returned, several minutes later to tell me that there were two packaged tables in the back stock area, somewhere and that he would have to go and look for them or, I could take the display table, from the top shelf. I asked John which method would be easier for him. He opted to get me the display table (as I’d already been waiting, for quite some time).
John laughed with me as I stated that the best part about me taking the display table is that now no one will ask for the table on display that isn’t accessible for purchase and they won’t have to wait.
I will now make it a point to look for John and have him be my contact person when I return to Home Depot and can’t find what I need. Thank you to both John and the wonderful woman that was watering plants and working in the Garden Center today. John turned what could have been a very frustrating experience into a very positive and memorable occasion.

I like this location because there have always been friendly associates, and I haven’t asked for an item yet that wasn’t in stock.
I’ve bought bathroom cabinets, fans, paint, moving supplies, tools, house keys and more.
Great place for home items!
Reasonable prices.
I prefer this store to the competition.
And for the first time today, I payed with my Paypal account! Very easy transaction.

Its good location.
The staff was very helpful and there was a lot of staff so I didnt have to wonder around looking for someone

The boyfriend and I have been redoing our backyard and adding some improvements to the inside as well. Every time we have been to this Home Depot we have been given individual attention to discuss and help with our specific needs. Most, if not all employees have been knowledgeable or helped us find someone who is knowledgable about the specific topics we were discussing. We have been given advice on how to reach our goal in the most cost effective way possible. Overall, this is our store and I am thankful for all of their help!

My first visit was terrible, my second visit was terrible. Then I found certain people in the store. I have a person in each department, and Teresa who I joke is my personal shopper. Mainly because she is so helpful. She knows where everything is and is more than willing to show you different opens.
Here is my list:
Teresa — Always my first point of contact to find what I need if I don’t know where it is.
Alex — Lumber. I have been building a lot out of wood at my store because it’s cheap, but he has really helped me choose the right materials and look at my plans to make sure everything is there. I didn’t like building anything until it became easy.
Manny — Paint. know where everything is and is beyond helpful.
Todd — I don’t kow where this guy works, but he always seems to be around when I need help.
Dom (?) — Helped me in electrical and plumbing. I got back and had everything I needed.
There are some more but I can’t remember right now.

Home Depot has always been a good place for improvements!

I miss you Home Depot! So, I recently moved to another neighborhood, far, far away. I was spoiled having lived less than a block from this location. The customer service here always goes above and beyond in all departments. Many of the people who worked there recognized me, probably as the damsel in distress that ends up in there for random, sometimes comical, problems. They did a great job of NOT making me feel like an idiot, even though when it comes to fixing some things I probably qualify!
I did not even realize how GREAT I had it at this store, until I had to go to another ‘fix-​everything’ store… I will give them another try before I completely bash them. I usually try and leave big chains off my Unilocal profile, but this location deserves the kudos.
Another important thing to note: They carry orange soda and coca cola, glass-​bottled in Mexico. I don’t know what it is but, it always tastes better out of the bottle. They sell it by the bottle or case too!

I reviewed this location in the past for 2 stars. Yesterday, it seemed the employees were going out of their way to help me. This is a FIRST! So, that being said, and I don’t want to be the Grinch who stole Christmas, they get 3 stars for the effort.
The store is still difficult to find items and seems they relocate items on a regular basis. That or I am getting old and forgetting where stuff is.
I still prefer Lowe’s, but again it is much further away.

Nice clean standard Home Depot. The staff are plentiful and helpful.

I had a most unpleasant experience at this Home Depot.
I was in need of outdoor paint to seal my door frame and porch so I took with me a few paint chips to see if they could match them for me. I wandered around the paint department looking for exterior paint and was hoping someone would ask if I needed help. I’m not a painter and was in need of suggestions as to paint would be the best to use.
I finally picked out a paint and since I needed two different colors I got a pint and a gallon of the same brand. I took them to the counter to get them tinted and when I pulled out the paint chips and asked if he could match up the colors he flat out said no. I asked again can you try? No, it is impossible they are to small and the sample needs to be bigger. I folded up my samples and said fine and walked away.
I was amazed, I could not believe he said no. How hard would it have been for him to say to me that the samples where to small for the machine to read but maybe we can find a close match from the paint samples we have.
I was very disappointed and felt that they could have made an effort. I took the same chips of paint to a competitor and they were able to match my paint.