Bill Jacobs

In October of 2012 my wife and I decided to trade in our car, which was paid off, for a new one while we still had good trade-​in value. While doing research on new cars I came across Bill Jacobs Chevrolet in Plainfield. I was contacted by their internet manager but was a little hesitant because Plainfield is over 30 miles from us and there are of course many dealerships considerably closer. After a little more discussion with the internet person, we decided to go and check it out anyway.
We went in after work and test drove the 2013 Malibu. I was not only impressed with the car and the standard features, but our sales person (Bill) was able to easily answer all of our questions. In the end, everyone from the sales team to the finance team to the Customer service advocate treated us like we were old friends. Even gave us a tour of the building which had been recently remodeled.
Fast forward to this week. We decided with our son home from college and working we really needed to break down and get a second car. It was a no brainer for us to make the drive back out to Bill Jacobs. Once again, it proved to be a great decision. We made it clear we were looking for a second car, nothing fancy, just reliable. Our salesperson (Chester) couldn’t have been better. He never tried to up-​sell us, instead he understood what we needed. We decided to take the evening to sleep on it and go over our budget. When we said we’d think on it and come back the next day, there was no pressure at all to decide then and there, they understood. we went back the next day and left with a 2013 Sonic.
Once again, everyone was wonderful. The dealership was busy so we literally spent a few hours with Chester just talking, joking around and laughing. You would have thought we’d known each other for years. By the time we left, Chester was more of a friend then a salesperson.
Everyone’s situation is different and buying a car can be stressful, but for us, there is no other dealership we’d even consider at this point. I’d give 10 stars if I could.

I will NEVER try to do any business with this dealership again!
Towards the end of March I decided I wanted to trade in my 2004 Pontiac Grand Prix GT (which I loved) and get a small or mid-​size SUV. My company participates in the GM Supplier discount, so I figured I should be able to get a decent price on a vehicle and not have a sky high car note. I guess the salesman figured he had a female that didn’t know much about cars or the buying process and I would just go along with what he was telling me. Big mistake on his part. I tell the salesman I want a new vehicle, the amount I can give for the down payment and a ball park figure for the monthly note. Of course he has me test drive one of the most expensive vehicles they have on the lot with all the bells and whistles. But also shows me some less expensive vehicles just to keep my options open.
When we go to start the paperwork, he uses the most expensive vehicle to try and get financed. I told him before he even started, I would need to go down in options to get a lower cost closer to what I wanted to pay per month. I guess I was talking to the deaf, since he disregarded that part of the conversation. He looked at me crazy when the approval came back, and I said NO to paying double to what I was currently paying and asking more for the down payment.
His bright idea was to try and sell me a 3 year old vehicle with high miles. My answer to that scenario was a big NO, and he got upset. He really lost the sale and any future business by asking me if I needed to verify things with my husband and have my husband talk to the finance manager so he could explain things.
At the end of all their non-​sense, I left without a vehicle and they missed out on a sale. The next business day I went to Advantage Chevrolet in Bolingbrook and left their with my new vehicle.
This dealership isn’t even on my list to get my vehicle serviced and they are 5 minutes from my house. That’s just how bad my experience was with them.