Merlin 200,000 Miles Shop

I’ve been coming to this particular Merlins since it opened, I have known the management team since then.
Their service allowed my 2006 Hyundai Sonata to reach over 200,000 miles and now I have a Kia Soul that I’m sure will reach the same thanks to Jason and the mechanics at Merlins. I highly recommend you take your car here, if you want to see it reach 200,000 miles!!!
Jeff

I went in because had my exhaust pipe broke before the cat. Was told I needed a new y pipe for 350. I got the estimate and left. Went to the Merlin on route 59 and was told my y pipe was fine. I will be writing a review on that experience on their page. In all this shop tried to rip me off but did not know that I knew what was wrong.

I’ve taken many vehicles to this Merlin shop. Jason is always willing to go the extra mile for us (pardon the pun). Even when we had issues that the repairs didn’t entirely resolve the initial problem, they worked with us and helped mitigate the additional expense. I normally am wary of corporate (chain) repair shops, but this crew knows their stuff.

We started taking our 95 Lincoln for maintenance at this location based on a referral. These people seemlike they were truly helping us. But instead they were causing problems and trying to get us to spend unnecessary $$$$$. The car simply put had more issues when we would get it back.
On a more recent note the mechanic expressed to my husband he had two major oil leaks one. The main leak they said would cost $ 800 to repair we were told the oil pan was rusted out and needed to be replaced. My husband decided to do the job himself and bought the parts from Autozone totaling $ 67.
After starting he realized the oil pan was not rusted but they had striped the main screw.
Long story short we bought a $ 4 screw plug and returned the other parts.
I hate when people try a stiff u its demeaning.
We have a family to care for toi and needless expenses are stressful

The staff are very courteous but sometimes I can’t really trust their assessment or recommendations. I have a Toyota prius that came up with a check engine light so I take my car to auto zone to get a free reading. After I had all the codes and did a quick Google search on the codes, I proceded to take the car to this car shop cause I have experience with them. I drop it off early in the morning with the intent of picking up later on that afternoon and go through that assessment with them. I got their around 12 pm, 4 hours after they opened and they only had chicken scratch of what they looked at. They didn’t get all the codes correct and their solution wasnt even present. I had to wait another hr for them to put a quote together for me of solutions and costs. It was annoying and the fact that they didn’t present their recommendation or couldn’t walk me through the steps of how they said what they said was very unprofessional. Makes me think they put something together on the fly. I will be going to get a second opinion.

Did not feel they were honest, over charged (as compared to the dealer), made errors and did not take responsibility.

I have been going to the owner Chris’s Merlin in Aurora for years. When he mentioned he had a new shop in Plainfield, I started coming here. The guys are wonderful. A couple of times I’ve had minor issues after leaving and had to bring my car back to be checked out. They fixed the problems quickly and with no additional charge. I won’t take my car anywhere else.

Great place to grab a quick oil change. They were fast and quick and didn’t lecture me at all about the dirtiness I’d my oil.