Firestone Complete Auto Care

I went here for an oil change after someone recommended this place. I’m not too familiar with prices around the area, but they said their oil changes were on sale and I got full synthetic for a little under $ 30. I was a walk-​in and they took my car in after about 10 minutes, which was pretty fast. The service only took about a half hour, which was also pretty good. And there was no up-​selling of any additional un-​needed services, which was great because there are other places that do that. The waiting area is nice; there’s comfortable chairs, a TV, magazines, wi-​fi, coffee, and water. There’s also a big window where you can see them work on your car if you’d like. The staff also seemed very friendly. They also offer a Firestone credit card where you can get additional deals. One of the perks I thought they offered was $ 10 off an oil change, so a friend used their Firestone card for the service. But they didn’t give me the $ 10 off. Other than that, I thought this place was great and had good service.

I just deleted a very negative review I had written almost 4 months ago on this location due to the actions of the manager there. After seeing my review, the Firestone manager, Lewis Ward reached out to me and wanted to turn my negative experience into a positive one. He asked me some questions and researched what I had told him. In the end he did turn my negative experience into a positive one and I thank Lew for this! He is one of the good guys!

While taking my vehicle for an oil change I needed to use the facilities. It was totally disgusting. I can’t believe they would allow that to be in that condition for people coming in to use while waiting for service. The services were good and it seems that they were very thorough. However their prices are quite steep once you get past the inexpensive oil change.

I’ve been meaning to put an update on this review— after having a great experience, I went back and purchased all new tires at this location. Had them mounted balanced – the whole 9 yards you expect when you get 4 new tires. I expected they put the tires on correctly— well it turns out that I went to get an oil change and some other maintenance work done a few months later at my regular car maintenance place. The shop tells me that my tires were uni-​directional and they were ALL installed BACKWARDS. The shop proceeded to show me, very clearly marked on the tires was an arrow and directions that clearly state– «mount in this direction». They were all backwards. I did go back to Firestone and had them fixed, but in my opinion, this should have never happened. The person installing the tires should have been knowledgeable enough to install them correctly. Maybe I should have «checked» this, however when I am paying for a service– especially a car related service– I should be able to trust in the provider. As the tires are supposed to channel the water away– when its rainy/​snowy– it was a potential safety issue. Not happy will not be going back with my new car.

Always taken care of professionally. Fair pricing and the manager Lew is a great guy to work with.

I came here about a week ago to get my coolant flushed. I usualy work on my car myself but you need a special tool to do a complete flush unless you want to splice a T into a hose but anyways they have a nice waiting area were you can watch the garage through glass. After about 15 Minutes I noticed they still hadn’t drained the coolant I figured they couldn’t find the radiator drain plug witch is in a very weird spot behind the head light. So I got up to tell the guy at the desk were it is and he said they just got off the phone with the Jeep specialist about it and figured out were it was. I liked this because they could have easily just not drained the radiator and flushed the rest of the system but they took the extra time to do it right. And they were also very professional about everything.

Went in today about 11 for an oil change while I waited for my appt. at the local town fair tire. I worked Desiree who was courteous, knowledgable and friendly. Worked me on finding a more appropriate tire for my needs and ended up walking out with four new tires on my four runner.
I left very happy as it was a painless process. I will 100% be back to that store as needed.

We stopped here on our way to a vacation in Maine. Our air conditioner had quit in our PT cruiser. This unit had been replaced a week ago by a firestone service center in New Jersey, then replaced again a few days later when it failed. We arrived with almost no advance notice. They were very concerned about our interrupted trip. They had our car in the garage within 10 minutes. They concluded the previous service had used the wrong mixture of fluid and oil in the system. THe whole operation took about 90 minutes. No charge. We spoke with both the manager and the technician who urged us to come right back if there were any more problems. No need, it was fine.

[[hurrumph]] the troubles of being a «grown up» —
.tires. With winter around the corner I faced the facts that being a part of being a responsible driver is investing in the materials that will keep you safe on the road. Quote-​hunting commenced; I discovered that tires are mad expensive, yo.
After hunting around online, in town, and across the state, I called Firestone in Plaistow at the recommendation of a friend. The service was honest and straight-​forward. The gentleman on the line informed me of the benefits of the tire I was considering (Blizzak). The good-​natured and honest advice is what swayed me to buying with this particular store.
This location is relatively new and conveniently located off of 125N. Comfortable lounge area while you wait (this Unilocal review brought to you by: free wi-​fi!). Mike was helpful and friendly — he seriously raised the bar for auto specialist auras (so neighborly! as is the way of NH!). In the end, I was paying exactly what I wanted and new I would be feeling a lot more confident during my long Northward commutes. I will have to update once I’ve gotten good use out of the tires — but my service experience is a 10 out of 10!