Sullivan Tire & Auto Service

Have had nothing but professional service at the Plaistow garage. Prices are about the same as other local garages. Fixed a sidewall leak that others tried to say couldn’t be fixed. I had them do brakes and at my next tire rotation they replaced them again because of a manufacturer defect they seen.

The only thing I can think of is that the good reviews of this place are from the management staff and employees.
Still slow as $&it… 2 hours to swap out winter tires… Again, not sure if they are understaffed, but they are the only place around that has my size tire. I am unsure why it takes so long to service vehicles with simple issues. Something that should be routine is apparently extremely difficult.
My last visit was also interesting as the front desk person can’t operate a computer and has been struggling to boot it up in the morning. Also, he was more interested in talking with the older women in the shop and watching HLN rather than helping the line of customers that started forming.
Can we please send bar rescue to this place?

I love this Sullivan’s! Customer service is terrific. They also have a shuttle van that will take you around the area, so while I’m there, I take advantage of other shopping at Wal Mart or a meal at the cool diner up the street.
They have saved me tons of money.
I consider them «old school» type mechanics. They even went so far as to get me a door handle from a junkyard and install it for a ridiculously low amount of money; the dealership told me I needed a brand new door that cost $ 400! On an old car, this would have been a ridiculous waste of money. Their solution was just perfect. problem. I don’t know of any mechanics who would bother calling junkyards on your behalf.
They also offer a lot of coupons; I receive coupon offers regularly in the mail but they also have some available on their web site.
They have been good about telling me when a repair could wait for a bit, or should be an immediate fix. They are honest people.
They have a small play area for little ones.
Cleaning waiting room, spotless bathroom.
Thanks to these guys, my 99 Toyota is alive and well at 260,000 miles!

I was thinking closer to 4.5 but Unilocal doesn’t like that. The customer service is top notch. The front desk is always immediately responsive. Ask about timelines if you are in a rush. They work with customers to get you in and out but if you don’t indicate your timeline it may go longer then you’d like. Overall, prices are good, guarantee is good, and customer service is great.

I came in here for a state inspection. The customer service desk was friendly and told me that they would take care of it.
It took them almost an hour to pull the car into the garage to even start. Normally I am pretty patient with services like this, but everyone was just standing around.
Eventually they got started and finished the inspection. While I continued to wait I watch as the mechanic asked the front desk if my car was done, and he said yeah it’s all set I just haven’t had a chance to write it up yet.
A state inspection is a simple service and shouldn’t take 2 hours to complete, particularly when there are many employees standing around while a paying customer waits.

Brought my Sewer Truck in for some front end work they saved me $$$$ vs going to a dealer i had 4 tires done ball joints and brakes it’s been a smooth ride since i picked it up yesterday. A big thank you to Andy there he treated my Sewer Truck Like it was Mitt Romney’s limo in there for service

these guys at Sullivan Tire are all so customer friendly. They do «treat everyone like they are family.» Just like the poster inside Sullivan Tire says.

Could not be happier with the service and attention to detail. Brought in one car that had been burning through tires and had gone to at least 4 different service places before coming here. Within 30 minutes they had identified the problem as the suspension. THEN, after several attempts, it turned out that the part had to come from the manufacturer. Not only did they take care of it but they held to their original quote and ended up taking a hit on the whole transaction. Oh, and the car has never driven better!