Almega Group

Hey Sally (previous reviewer) — How can you say «that last review is bogus» when you were the first person to review this company?
Seems pretty suspect to me.
Note: I have very good credit, qualified for amazing rates, committed to do business with these guys, and made clear that I was not in big hurry.
The story:
I have been recently engaged with Almega Group for a mortgage refinance loan.
After months of (almost) daily phone calls (98% of which went unanswered), I finally decided to do business with them to refinance my home loan. Blake was persistent and followed up constantly, making it easy for me to choose (and rates were looking very similar everywhere I looked.)
Once we got into the process, the company seemed very disorganized and amateurish. My conversations with Blake were very obviously not relayed or regarded by the rest of the team. Their emails use huge red print intermittently in paragraphs to beat the customer over the head with deadlines of three days. It looked like it was written by a scammer in Nigeria, not a financial services company in the Dallas area.
Note: I had made it very clear that I was unable to address next steps until approx. 1 week from when I agreed to proceed.
The documents submitted were sloppily prepared, and required explanation. My concerns were met with hostility, and annoyed, passive-​agressive spurts… only further increasing my discomfort and distrust.
The company (on up to the president) communicate poorly. They made no effort to truly understand my concerns as a customer, but rather talked to me in a manner that suggested I should already understand the intricacies of their business.
They don’t seem to be on the same page internally (my credit report was unnecessarily run twice– the sales person admitted to doing so while the owner of the company denied it in separate emails sent to me within hours of each other)
Ultimately, I received a few more short emails from the owner, Mike Raitt insistent that I tell them further why I was uncomfortable with doing business with them. He comes across like the angry kid on the playground that gets mad at other kids who won’t play with him because he gets mad at other kids because… :-)
My last response to him after they made my phone ring 3 times in 7 minutes and sent a barrage of emails (because I told them I felt more comfortable doing business elsewhere) is copied here:
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Mike,
Please disengage.
You should review with your employee.
Good luck.
Jim
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This next part is great… and why I had to share on Unilocal:
His last response was a single word… calling me a name.
Which due to the legal disclaimer/​warning/​privacy statement at the bottom of the email, I can not share here.
He’s a solid business man with a tremendous mind for client relations for sure.
What he did was confirm what my gut was telling me all along.
I wasted hours dealing with this though, and felt compelled to attempt to help others by sharing my experience.
Just one perspective… but that of a customer, who really wanted to keep this process simple, and do business with the young sales person that initiated the whole deal.

These people were amazing they did everything they could to get our loan closed! The last review is bogus!