Autozone

Awesome store and staff! I came in with a dead battery and a terrible morning. 15 minutes later they exchanged batteries and I was in my way. This was the best experience I have ever had at an auto parts store!

Great customer service, I mean the best I ever seen in my life. The store manager Christan send one of his staff, Negeda, to jump my car as my car died a mile away from the store. I Appreciate you guys for the help you provided today!

Hispanic employee was all good, it was «Jimmy Magnum» who had a stick up his ASS! POOR customer service. Otherwise, the store was coo…

I wound up taking my complaint to corporate. I was honestly amazed at the response I got — lots of followup emails, questions to narrow down who it was, followups after they’d talked to employees, etc.
I’ve been back a couple of times since then, and the service has been fantastic. Helpful, with a couple of upsell offers (it wouldn’t be retail if they didn’t try an upsell), but no hard selling at all.

Okay, seriously, this location is the Taj Majal of Autozones. Well, I should say the inside is the Taj, the outside is average.
I walk in this store, for the first time, and I notice the floors are particularly shiny. Seriously, these floors are SO clean.
As I walk in, there’s an employee that says, «Hi! Can I help you?»
SERIOUSLY? At most any other Autozone, you have to go up to the counter to get help. Sometimes you have to wait in line. Sometimes you go up to the counter and tap your fingers for up to a minute before someone comes from the office area and realizes there’s someone to be waited on. Not today!
I tell him I need a starter tested and tell him that I know it’s probably weak but I’d like them to test it to double check. It takes the guy a couple minutes to hook it up which should have taken him about 30 seconds, but no biggie. He was nice and helpful with a good attitude.
I mention that his floors look incredibly clean and he says, «We try to make sure they are.»
Me: «The floors don’t look like this over in Richardson.»
Him: «Noooo. Not at all!»
I grin and he was serious. It makes me laugh but he’s right.