NTB-National Tire & Battery

Bryan the manager is Awesome. He took care of me so well!

Bought our tires here so when we had a flat I came by. After waiting in the lobby for 10 min a guy comes out and says they are completely booked and can’t help me. On the way out I notice 2 techs smoking cigarettes outside and only one other car in the shop. Real great service, I’ll be taking business elsewhere.

Not much to say. They sell tires and the pricing is about the same as other places. We bought one tire and asked them to rotate the others and they did as we asked.

Worst customer service EVER! Should have learned a few weeks ago when i went in to buy a battery the wanted cash only (no debt card) since i was not having them install, good thing to come from this went to auto zone and saved $ 75 dollars and they were glad to have my business.
Like a dummy went again today, took my wife flat tire to get repaired the old man that eork there was rude and arrogant because i had just brought the tire and not the vehicle with the donut tire. Again told since i did not bring the vehicle with tire on it that Cash only, when to firestone happy to fix for less money plus very friendly.
Do not waste your time or money at this place!!!

Made an appt online to get an oil change here. Received no reminders so I called the day of to confirm myself. When I walked in the big bald man immediately knew I was the 6:30 appt. I told him my auto insurance emailed me a coupon for an oil change and NTB was on the list for preferred locations. He said, «really? from your insurance?» He gave me the «are you serious look?» —then examined my coupon like it was a fake ID. I told him I can show him the email. His exact words were «I don’t care about your email.» I was shocked but didn’t want confrontation. He took my keys to go look up the mileage and vin# on my car then comes back and tells me I can’t use my coupon because it was for conventional oil and my car will only take synthetic and high mileage. My car has been taking convention oil for years, but whatever. He gave me prices for those 2 options (both over the typical amount I pay for an oil change). I told him Walmart might be cheaper. He said, «that’s fine,» gave me my coupon without looking up from the monitor. Not even «well, we have other options…» or an attempt to win my business. Wow. I’ve never received such cold treatment for trying to use a coupon before. No more NTB for me.

Terrible customer service for return customers that spend over $ 1000 on tires. Two different NTB locations were too busy to look at my tire that needed service. Firestone on Preston in Frisco took my car right away and fixed my tire so I could get home.

Great staff. Everyone is very friendly and there to help you. Got me in and out. If you are looking for a full service shop. This is the best bar none. Right off 121 for your convenience.

I had a nail in my tire so I stopped by NTB on my way to work. Brad opened the store up early when he saw me sitting in my car; patched my tire and had a great conversation which made the time fly by. Great experience and I will definitely be back. Great customer service and very quick; I was back on the road in no time. Thanks Brad!

Fast and courteous service. Have taken my car here a few times now. Will continue to come here in the future.

TL;DR — After having my car serviced here, I’m taking elsewhere to have what was broken fixed, and everything they worked on double-​checked.
Okay. So as a matter of customer service, the mechanics working here pass with flying colors. Every person to whom I spoke was courteous, and genuine about trying to get the best deal possible (going so far as to inform me about available mail-​in rebates, and minimizing labor time/​cost). Furthermore, they fixed almost everything they broke in the first place and restored my headlight covers at no charge.
So here’s why with service like that, this review isn’t 5 stars. To protect individual NTB employee’s identities/​reputations, I’ll just refer to the mechanics to whom I spoke as «NTB». Here’s the full story:
I bring my car in to change a dying battery. NTB tests the battery, confirms its bad, and does a diagnostic on my car. NTB finds that my brake pads and rotors are worn down, and my struts are weak causing my tires to wear out faster. They recommend changing it all out at once to reduce labor time. The day gets busy as folks issue into the shop after work, my service takes about 4 hours instead of the originally estimated 2 – 3 hours (understandable).
Before taking the car back, NTB informs me that they forgot to put the strut padding/​covers in with the struts, and that they might make some noise in the meantime, but at no damage to the car. They’ll be happy to fix it if I bring the car back later.
On the commute home, I hear a loud CLUH-​DUH every time I hit a bump in the road. It seems to happen primarily on the front passenger’s side wheel– but I figure it’s the struts, and bring the car back next morning. NTB installs the missing strut padding. I take the car out after they’re done, and the loud CLUH-​DUH has now happens less often but remains ever present. Returning to my apartment, I park the car on a slight incline and engage the parking brake (it’s a manual). I then feel my car list downhill before slamming on the footbrake. The parking brake doesn’t work now.
I call NTB and tell them the noise remains. The mechanic says the struts are probably a little loose still, and asks to have the car brought back again. In the coming week I learn each right-​justified bump in the road on my commute to and from work.
I bring my car back the following weekend. NTB tightens the struts at no charge, and says that the sound is coming from the suspension support bar in my car, which looks worn. I ask why the loud sound didn’t happen before they worked on my car, and the mechanic says that it was a problem in the car before I brought it in.
To be clear: it was not. Ready to leave before risking another $ 1700, I ask the mechanic to tighten the parking brake and decline to have the support bar replaced.
Fuming in the waiting room, the mechanic comes back to inform me that it’s not the support bar making the sound– it’s my front-passenger’s side wheel bearing. I take a look at the wheel with him, and sure enough, it easily jiggles on its axle.
I ask him why the wheel bearing worked before I brought the car in. He tells me that wheel bearings go out randomly sometimes, and that must be what happened.
So, I’m sure wheel bearings do go out randomly sometimes, but let’s just get this straight. The wheel bearing used to run silently. So my wheel bearing would have had to randomly break sometime during the trip from NTB’s garage to their parking lot’s first speed bump.
Sorry, but Occam’s Razor and I don’t buy that. The simplest and most likely explanation: a mechanic messed up the bearing, either during a test drive or while working on the brakes.
So now I’m taking the car to another mechanic, not only to have the wheel bearings replaced, but also to have everything NTB worked on double-​checked. Nothing against the NTB mechanics at this location – I’m sure their good guys. But I don’t have any reason to believe that anything else hasn’t been collaterally damaged in my car.
I don’t feel safe driving my car after having it serviced here, and that’s a horrible feeling to fight while driving. I’ll try to update this review once I get another diagnostic done.

Went today to get the tire repaired that had a flat, Spoke to a new shop manager, Brad. Very professional and detailed. He explained that the tire patch may not work due to the position on the nail, etc. He went into the process and how they would need to take the tire off the rim, etc. I’m thinking this is really racking up a bill to get a patch in the tire… I asked how much and they said ‘no charge’. He had no idea I had recently purchased tires for my other truck, they want to earn your business.
They got me in and out in about 20 min. They even put the tire on my truck and secured my spare back under the truck.
This is a great honest shop — Max is the store manager and hired an outstanding shop manager, Brad.
Look forward to years of doing business with this team!

Got a price that was less than the competitors and even less than was quoted by their own website. Tires installed in well under 2 hours on the day I made the reservation (recommend booking online). Very pleased about all that. However, the center console of my car had brake dust all over it. Minor clean-​up, but still an annoyance I could have done without.

I wasn’t a fan — and now I am!
It all depends on who helps you — always ask for Maxwell or Anthony. They will get you in and out swiftly and politely

I went in for an alignment on my 07 IS350, and Jeff (manager) was there to help me. I was in and out in about 1 hr 15 min (2 cars ahead of me), which wasn’t too bad. I brought some work and was comfy in the waiting area. Per standard procedure, they checked my fluids and filters for any maintenance needs. They showed me my air filters, which had a dead fly and some dust, and suggested replacement. I declined, but was grateful they even showed me the actual filters rather than just saying I need it. They also printed me out the reports on toe/​camber (before and after alignment). Much appreciated!
All in all, I’m satisfied with the work they did. I bought the 3 year warranty on NTB alignments and will update my review after I get the 2^nd alignment. I’ve heard some horror stories regarding follow up alignments, so we’ll see…
Jeff is a great guy! I would be confident he’d take care of you if you come.

Have been here before in the past. Service has greatly improved. However still leaves some to desire. Will continue doing business with them as long as service keeps improving.

BUYER BEWARE! I took my SUV into these guys, waited 30 minutes while the manager messed with an Aston Martin car and owner. Then he told us he’d do the alignment after I had purchased a 5 year warranty. Came back and said we needed $ 1000 worth of repairs on my front end, that the lower ball joints, and inner tie rods needed to be replaced… Took it the next day to a Ford Dealership for a second opinion and the repair. The mechanic said there’s nothing wrong with my front end, and he found no parts, which needed repair.
I’d HIGHLY suggest you get a second opinion if a tire store tries to sell you ANY car repairs. I don’t go to Wendy’s for chicken and I don’t go to KFC for a burger. Go to the experts for what is wrong and needs repair…
Jeff Harris is the person who did this and the manager.

Holy cow, the service is slow. Been sitting here for 52minutes and the oil change is still not done. And I’m pretty much the only one in here. There’s a lady, but she is behind me. Won’t be back, even with a coupon. The service guy is nice, though.