Pop-Ins Maid Service

Been in the area for twelve months and use the service to date and will be transferring to Carrollton. Professional and polite and always a great job. Highly recomend

Very very overpriced. Spent $ 240 for a «deluxe» cleaning today that was no better than what my previous maid did every other week for $ 75. Had this been $ 80, it would have been worth it, but I expected it would be spotless for $ 240.
One of the services they were supposed to do was wash the cabinet, I didn’t see evidence that this was done.
Had them out a second time. This time the maintenance service was $ 155. The cleaning itself was fine, and they were supposed to clean the cabinets that I didn’t think was done the first time. I still didn’t see a difference. Maybe their definition of washing the cabinets is different than mine?
So… If you aren’t looking for a regular service this might be worth a one or two time use. I just can’t justify spending $ 300+ a month.
4 star cleaning, 1 star price.

VERY PLEASED
I have used Pop-​ins on various occasions. I do not use a regular housekeeper, but I call them when I need extra help. I have always been pleased with the service. Of course some of the cleaners are more efficient than others, but for the price and the job done they are by and large excellent! I usually do the 2 ½ hour special. They bring their own supplies, which I prefer. I find their prices competitive with the few individual house keepers I have used, when you compare the work done and the fact that I do not have to provide cleaning products. But Pop-​Ins work fast and get a lot done in a shorter length of time than the individuals I have tried. I highly recommend these folks.

I called Pop Ins to schedule a cleaning. The lady on the phone seemed friendly, answering all my questions. She said she would email me a quote directly after getting off the phone with me. She never sent anything. I called back later to make sure they received my key, and asked again for the email. Again, it was never sent (seemed unprofessional).
Pop Ins came by my house. I now know why they are called Pop Ins. They literally pop in and do nothing. It is unfortunate I cannot share pictures on Unilocal,if I could, I would. There were cobwebs and dust, various things on the floor. They were supposed to vacuum, dust, and clean bathrooms. They did nothing whatsoever besides leave an itemized bill for me. The smell of cleaners was non existent.
Feeling lied to, cheated, and betrayed, we call Pop Ins and leave a voice mail asking why nothing was done. The owner calls back and asks if they can come back and clean again (they never cleaned to begin with). I let them know I would not trust them to do anything. There was a lack of apology or seriousness in her tone. I feel almost as if this is my own fault, as I then looked up Pop Ins reviews online and saw many have complained prior via Google. Just do a search for their name and you will see. Save your money and time, do NOT use this «cleaning company» that does nothing. Very deceitful. I was not charged after I let them know I was not paying for someone to come by and drop off an itemized bill.

The lady that answers the phone is prompt & professional. They could tell me how much my price was going to be based on 3 things (square footage, special needs flooring such as tile or wood, & amount/​kind of pets) instead of having to come for quote. They gave a reminder call the day before & a call on their way out the same day. I had a «window» of 1−4pm when they would come, & two women were here right after 1pm. They left by 3pm & the house was sparkling.
I had «picked up» everything that morning, so all they had to do was clean. Of course they dusted, mopped, vacuumed, but I did notice some better than average cleaning– the dining room table was moved– a testament that they had really cleaned under it, the kitty litter box had totally been removed & cleaned around & put back, every item on my dresser was removed & dusted & returned (I usually just dust around items). Beds were made with clean sheets, trash cans emptied.
The only down side (& it is QUITE minor), is that the toothbrush holders were not cleaned & I had to put replacement trash bags in all the trash cans. (it would be GREAT if you could tell them where the liners were & they’d do it. I’ll ask for that next time.)
Nothing was broken or stolen. (Not that I’d expect that, but I assume one of the reasons people are looking at maid reviews is to see if they can trust a maid.). I felt comfortable having them in as their website says bonded & insured.
My cost was $ 100 for 2,000 sq ft. 1 cat, 1 dog, no special needs flooring.
I was debating giving 4 stars because they didn’t replace trash liners, sweep front outside entry or clean toothbrush holders, but I won’t dock them a star, because I figure next time I can just ask for those things. They are maids, not mind readers. :) They did excellent considering it was first time with no requests from me.

We have been a customer with Pop-​Ins for 2 years but their service level has deteriorated over the last 6 months to the point where we fired them. When we first used them, their service was great and the house was clean. For the past 6 months, we have had problems with new teams coming over (didn’t know how we liked things cleaned), not cleaning certain areas like the microwave, using a broken vaccuum cleaner (so we than had them use ours), had a few items magically broken afthe they left, to finally — they broke my kitchen faucet and on the way out said «whoops we broke it». After having a few conversations with their manager of Pop-​Ins they gave us no restitution for the repair of the faucet saying that we don’t know who broke it. You will be disappointed with them over the long-​run.

Great service. Very attention to detail plus they were on time for my appt. I am thinking of getting regular service with them. #244,178

Joe [#841, 202] cleaned my house yesterday for the first time and did a fantastic job.
I’ve been a customer for over 2 years and tried out Pop-​Ins @ the suggestion of a good friend. Previously, I’d used Merry Maids and Maid Brigade. I’ve always been happy with their service: reminder call, follow up call, prompt service and quick resolution of any issues.
The days that Pop-​Ins comes are always the best days!

They did a fantastic job cleaning my house. They’re professional, reliable and affordable. I’ve had other maid services before that don’t match up to Pop-​ins’ services. The difference is in the details. It was great to have all the blinds, fans, and furniture dusted as part of their basic service. The kitchen and bathrooms were spotless. You know when you find a service that cleans your home as well as you would like to, they’re definitely worth a recommendation. Ask for Ana & Maria. R# 242,859.