Sprint Store

This place is absolutely garbage!!! Th service is so bad! Wasted a whole day on th switch to sprint cut 50% off plan, stayed in the store for hours. In the end they said sorry it wont work go back to T-​mobile. Thats what we did. 2 months later they complain about us not paying the f****** bill. We go back to the store with the letter we got in the mail and they said sorry we can’t do anything about it!!! I cannot describe how F aweful this place is! Never ever consider sprint no matter how great the offer is trust me! Im saving you time right now

Awful service, loud inappropriate music playing. Always on their phones, looking at snapchat when I am trying to ask for help. No knowledge at so ever. At least one guy helped me in the end. Not worth coming here

I came to this store a year ago when I had repeated phone issues. Rhonda who worked here was great and I totally trusted her. Came back yesterday and it was a completely new staff and Rhonda was gone. Not surprising since it’s retail but was not impressed by her replacements. I got there when it opened and I felt bad for the girl because there were a lot of people coming in and it was busy. But I was the second person in line. I expected to be helped second, but she was trying to multi-​task and was helping people by issue, not by their place in line. So all of the people who came in after me were helped first. I was having phone charging issues and figured they would create a ticket and I would leave my phone and come back later.
I know that you need to come to these stores and have some patience but it was frustrating to get there early, see everyone who came in after me leave before me, and have it take an hour for her to create my ticket. I got there at 10am and left at 11am. I came back about 3.5 hours later and was told there was nothing wrong with my phone because they could not replicate the issue. But they could order me a «new» refurbished phone. I am not really a fan of refurbished phones due to past issues (and was a little confused as to why I needed a new phone if there was nothing wrong with my current phone) so I said no and decided to purchase a portable charger.
I left feeling confused and with a phone that still cannot hold a charge. I guess I will try a different store.

0 stars. Horrible staff. None of my questions answered. Didn’t care about selling me anything. They let me walk right out the door. Will not return.

Crap store! Came in for the cut ur rate plan in half deal and wow. This place is terrible, none of the display phones were working they were all down, so we couldn’t even use anything. The store it’s self was in ugly shape. You would think with alllll of that down time, they could clean a little. The employees have no knowledge of anything and are unprofessional in appearance and customer service. This place needs to step it’s game up big time! Wat a joke

Reps were super helpful. Jesse and Michael were there every time I went, and did a great job. Definitely recommend this location over all the others in the area

Wished I could say «I’ll be back» to this location. Came here for prepaid line for $ 35/​mo and ended up getting a contract line for $ 75/​mo and had a hard credit ran with no authorization! This rep had me fooled! Told me I was set and had a prepaid line. I was confused why he ran my credit but what was like «oh okay I guess» since he assured it was a soft credit run, but still why not ask?! Another rep from a different location was honest about how this location had lied about what type of line I received and how much I would be paying monthly. Seriously why F me over when this company is trying to get customers back?!